Ratings based on 1,050 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from d

Posted Aug 16, 2014
Staff was wonderful. Hotel location is excellent. Would definetly stay there again.
1 out of 5
by A verified traveler from MI

Needs major renovation.

Posted Aug 14, 2014
The room smelled like mold/mildew as soon as you opened the door. You could see the mildew in the curtains. I know it is called a dust ruffle but that does not mean you should be able to see the dust on it. There was not a ventilation fan in the bathroom so all that moisture adds to the problem. The towel rack was rusted and broken. Everything is discolored from the plastic countertops to the ceiling. There was a comment card on the table about how did they "Wow" you. I was definitely wowed by how awful the room is. I value my health and will not return until there is a major renovation.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Hotel staff very accommodating. Excellent location

Posted Aug 9, 2014
Pros: Water taxi to historic district and hotel provides trolley also.
Cons: Rooms are a little small.
Location: Historic Charleston is very nice.
Stayed three nights and had a great time in historic Charleston.
5 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

Rest and comfort at it's BEST

Posted Jul 30, 2014
Pros: everything
Cons: this place has nailed comfort to a new level
Location: this is a hub there are things to do in walking distance, from golf, boating, history
If your looking for amenities or comfort this is the place to be close to everything easy access and the atmostphere of relaxation and comfort. True value for your money and the Staff is amazing, as well as knowledgable
4 out of 5
Recommended
for Couples
by A verified traveler

Near the water

Posted Jul 30, 2014
Pros: Clean and quiet.
Very nice facility that was away from the hustle of downtown. Quiet. Very good, helpful staff.
2 out of 5
by A verified traveler from CT

Was not told that hotel was under construction

Posted Jul 21, 2014
Pros: Nice location
Extremely load construction noise Monday-Friday, 8:30AM to 5:30 pm. No apologies from staff or warning prior to checking in.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stay!!

Posted Jul 13, 2014
Pros: Good floor plan, well laid out. Clean and properly maintained. Free parking & shuttle to the historic district.
Cons: Front desk should be more clear about room location at check-in.
The staff here was great, extremely helpful & welcoming. It is a great location with excellent views. Our only disappointment was having a room on the north side, which faced a construction site with jackhammers and all the related noise & dust. To be fair, the property is well-maintained and well staffed..
1 out of 5
by A verified traveler from Charlotte, NC

Terrible Room, Hints of Racism from other Guests

Posted Jul 5, 2014
This was our experience after paying extra for an upgrade for a room with a view: Palm trees blocking view Right side of curtain doesn't close to balcony Security lock to balcony inoperable Stains on mattress pad Uncomfortable, hard substandard mattress Fan in bathroom inoperable Small bathroom, cracks on countertop, toilet seat stains, broken sink stopper Air conditioner ran constantly did not cycle on and off, u have to get up to turn it off and get up to turn it back on when it gets too stuffy Room cold even when temp set at 85 degrees Thin, porous cover, had to take cover from 2nd bed to stay warm Mold on curtains Hints of racism from other guests/staff in the bar and diners at the fish house. Some guest behaved as if they had never seen a person of color before. Young waiter at fish house told us the people sitting in the booth next to us were weird and had a color problem.
2 out of 5
by A verified traveler from in

Disappointing for the price

Posted Jul 3, 2014
Loud construction noise during the daytime. Good ferry access to Charleston. Never washed glases in three days.
4 out of 5
Recommended
for Everyone
by A verified traveler from Blythewood, SC

Anniversary Weekend

Posted Jun 26, 2014
Pros: The location and the water taxi.
Cons: Microwave in room would be a nice addition.
Location: Downtown Charleston Fish House Restaurant Aquarium USS Yorktown
Hotel was was nice. Our room was clean and available when we arrived. We used the water taxi to get around. Day trip was $10.00 per person. Our dinner at the Fish House was delicious. There is construction going on around the hotel so it will be kind of noisy.