Ratings based on 284 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Sep 29, 2014
Great place to stay if attending event at Charleston Civic Center
5 out of 5
Recommended
for Everyone
by A verified traveler from Mason wv

Posted Sep 29, 2014
Pros: The staff and the cleanliness of the hotel
Cons: Would of liked to go onto the balcony
Location: In walking distance of the mall and civic center
The Hotel was very clean and comfortable ,and the staff was very nice and helpful, a very nice to stay !
3 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Check for loud events scheduled!

Posted Sep 26, 2014
Pros: Location, in room fridge, cleanliness
Cons: No sound on the fitness equipment and limited channels available. Only some rooms had refrigerators.
The hotel is very nice. However, our room was on the 5th floor right above an entertainment tent that had a live band playing until 11:00 pm. It was so loud, I had to turn up the TV to hear it. Unfortunately, we had a 6:00 flight to catch the next morning (with a 3:30 am wake-up call) and would have liked to go to sleep before 11:00. Be sure to get yourself on the north side of the hotel, or check to see if there are any loud events scheduled if you are put on the south side.
3 out of 5
by A verified traveler from New Cumberland WV

Nickel and dime

Posted Sep 22, 2014
Pros: See above.
Cons: See above.
Location: Mall, restaurants, capitol and museum.
The room accomodations was what one would expect from a mid priced hotel. Not a higher priced hotel. Paying extra for parking, internet and no complementary breakfast. No fridge in the room. Insult to injury they ask for tipping the maids. You,d think with what they charge for everything they could afford to pay staff better. I will not be staying at any Marriott in the future.
3 out of 5
by A verified traveler from New Jersey

Hotel Good but charges for parking/internet

Posted Aug 26, 2014
Cons: Offer free parking when other hotels in the area can provide. Also it should offer free internet WiFi.
Marriott doesn't go wrong with the pleasing experience it offers to guests when it comes to staying and provision of amenities like pool and gym. But it's about time Marriott reevaluate it's policies regarding parking (if it charges extra in big cities like New York, DC, San Francisco downtown establishments then it is understood) but for small towns when every other hotel/motel around offers free parking is questionable. Also it's 2014 and it's about time they start offering complementary internet WiFi services (13$ a day is extortion) irrespective of the location as everyone else in the world is doing so.
5 out of 5
Recommended
for Everyone
by A verified traveler

Recommend staying

Posted Aug 18, 2014
Room very comfortable and hotel staff extremely courteous and helpful. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from wv

This hotel has super comfortable beds.

Posted Aug 17, 2014
Pros: good breakfast
Cons: parking is expensive
Location: great location the mall and civic center
very convienient location great beds and good breakfast
3 out of 5
by A verified traveler from Charleston, Wv

Not again!!

Posted Aug 17, 2014
Bed very uncomfortable and no real covers...loud floor ; (
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2014
Pros: Nice location
Cons: Carpet and various things in room seem'd a little dated. TV in room was small considering how inexpensive large flat screens are these days.
Location: Right downtown, easy access to everything.
Stayed at hotel for an overnight rest while returning to Michigan from a vacation down South.
4 out of 5
Recommended
for Everyone
by A verified traveler from wv

Nice hotel.

Posted Aug 4, 2014
We needed a little getaway. Enjoyed pool and the room very much. Did not enjoy the breakfast buffet. I hate to stand in line. Poor flow to stand in line. Finally just got a few items like cold scrambled eggs and bacon , and fruit...and didn't wait to wait for one single person making waffles and omalets for hundreds of people. one by one. Parking should be free. And the self serve parking payment is too confusing.