Ratings based on 502 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel.

Posted Aug 26, 2014
Good hotel. Vehicle required because of location. Shuttle offered to city and a 3 mile radius. Near Charleston VPC.
Comment from Hotel Management
Aug 27, 2014 by Hotel Manager, Hotel Management
Thank you for choosing our hotel for your accommodation needs in the North Charleston area. I am glad to hear that you enjoyed your stay with us. We would love for you to return and experience our newly renovated hotel in the near future. Thank you again, Victoria Facemire General Manager Charleston Plaza Hotel
3 out of 5
by A verified traveler from SC

Noisy room in a good location.

Posted Aug 26, 2014
Pros: Very good location and a reasonable price.
Cons: Fix the AC system!
Location: We enjoyed the proximity to the interstate and the Tanger Outlet stores.
1. It was very difficult to sleep because of the noise. The AC unit in the room was very loud. No matter whether the cooling was on or off, the fan was often on and very loud. Additional noise came from outside from the AC units by the parking lot. 2. The housekeeping gave on our room the first day even that they worked nearby. 3. In the bathroom, the knob of the faucet was loose and was coming of On the other hand, the restaurant manager was very helpful and professionally resolved some small glitches.
Comment from Hotel Management
Aug 28, 2014 by Hotel Manager, Hotel Management
Thank you for staying at our hotel and giving us your feedback. I am sorry for the air conditioning issues you encountered during your stay. I have alerted my engineering team about this and they will be taking care of these issues. I am sorry for the inconvenience this caused you and hope that you will give us the opportunity to serve you again. Should your travels brings you back to North Charleston, please let my office know as I would like to see to your reservations requirements personally. Looking forward to welcoming you back soon. Thank you again, Victoria Facemire General Manager Charleston Plaza Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

A nice surprise

Posted Aug 25, 2014
Pros:
Location: Right around the corner from the Tanger Outlets.
Hotel was very nice. On the outside it has an "older" appearance however they have done a really nice job updating the lobby, restaurant and the room was quite comfortable. The gym is well-equipped and pool area is beautiful. The front desk staff was exceptionally friendly. I initially had trouble with my tv. The support technician came up immediately and fixed it. In addition, she was kind enough to lend me the base to her cell phone charger (left mine at home!). Overall a good experience.
Comment from Hotel Management
Aug 26, 2014 by Hotel Manager, Hotel Management
Thank you for staying at the Charleston Plaza recently and giving us your positive feedback. I am delighted to know that you had a wonderful experience at our hotel. I will share your wonderful comments with my staff and thank them for their hard work they put in daily. We look forward to the opportunity of serving you again soon. Thank you again, Victoria Facemire General Manager Charleston Plaza Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2014
Room was clean, however amenities are in need of upgrade.
Comment from Hotel Management
Aug 26, 2014 by Hotel Manager, Hotel Management
Thank you for choosing the Charleston Plaza Hotel and sharing feedback online. It is always pleasing for a General Manager to read that a guest was very satisfied with their accommodations, clean rooms and facilities. Our Housekeeping staff strive to do an excellent job in keeping our facilities clean and fresh daily. I will share your comments with them and thank them for their continued great service. Thank you again and we hope to have the opportunity of welcoming you back soon. Thank you again, Victoria Facemire General Manager Charleston Plaza Hotel
4 out of 5
Recommended
for Business Travelers
by A verified traveler from NY

To meet it was about proximity....it was spot on.

Posted Aug 22, 2014
Pros: Quiet environment and proximity to the airport, downtown and main Highways in Charleston.
Cons: Gym and recreational area.
Location: It is right near it all...however you would have a short drive to it, no walking.
Comment from Hotel Management
Aug 26, 2014 by Hotel Manager, Hotel Management
Thank you for choosing our hotel for your accommodation needs in the North Charleston area. I am glad that you were able to enjoy our full-service facilities and what our area has to offer. We would love for you to return and stay with us and experience our newly renovated hotel in the near future. Thank you again, Victoria Facemire General Manager Charleston Plaza Hotel
3 out of 5
Recommended
for Families
by A verified traveler from Rocky Mount, NC

Ok for the money.

Posted Aug 22, 2014
Pros: Right off the interstate.
Cons: Room furnishings and the pool furniture needs cleaning or replacing.
The hotel is recently upgraded in the lobby and it's restaurant. However; I feel like the furnishing in the hotel rooms need to be upgraded as well. Overall our stay was pleasant.
Comment from Hotel Management
Aug 23, 2014 by Hotel Manager, Hotel Management
Thank you for staying with us recently and for sharing your comments online. I am glad you had an overall pleasant stay. We are very excited about our ongoing renovations and would love to be able to welcome you back soon and experience first hand our refreshed and renewed facilities. Thank you again, Victoria Facemire General Manager Charleston Plaza Hotel
2 out of 5
by A verified traveler

Old hotel Insufficiently refurbished

Posted Jul 28, 2014
Pros: Did not have to stay for an extended period of time.
Cons: Needs customer training and a total facility maintenance assessment.
Many facility aspects were disappointing ( broken door handles, loose wall paper, etc). Breakfast dining staff appeared to be 'hired yesterday' with little exuberance for the customer. Got the impression that the hotel recently changed ownership and did not know how to manage operations.
Comment from Hotel Management
Aug 7, 2014 by Hotel Manager, Hotel Management
We appreciate your recent stay with us and taking the time to share your observations. I was very disappointed to hear that my staff was not attentive to your needs and did not provide the service that they have been trained with. I have shared your concerns and comments with our leadership team and advised them to review our current training process in place and revise as needed. Regarding your comments about the condition of our facilities, we could not agree more. We are in the brink of starting our renovation project which will include revamping of our sleeping rooms, lobby, restaurant, bar and meeting facilities. We would love to be able to start this project immediately, as soon as all the permitting is approved. I hope we are given another chance to provide you with newly renovated accommodations and exceptional service in the near future and regain your trust in us once again! Thank you again, Victoria Facemire General Manager Charleston Plaza Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price

Posted Jul 27, 2014
Pros: The swimming pools and sun deck were awesome! Our kids really enjoyed swimming there.
Cons: We really would have liked a refrigerator in the room.
Location: Charleston is a great area. Ft. Sumter, the USS Yorktown, and downtown Charleston were all great places to visit.
Our stay was nice. The hotel was older, but the location is good. Easy to get to from the interstate. Lots of places to eat and shop nearby, including an Outlet Mall. The staff was ok, but we had 4 people staying in our room and when we called the desk for more towels, they only brought up 2. We missed not having a frig in the room.
Comment from Hotel Management
Jul 29, 2014 by Hotel Manager, Hotel Management
Thank you for writing a review about your stay. We are glad to hear that you enjoyed your stay with us. Our closeness to the interstate and being minutes away from downtown and our in-house amenities with a full-service restaurant and bar, make it most convenient when in the North Charleston area. I hope you do come back and visit us soon and experience our new, most up-to-date facility. Thank you again, Victoria Facemire General Manager Charleston Plaza Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is close to Charleston Airport

Posted Jul 27, 2014
Hotel was neat but needs to be updated. Shuttle to airport is convenient although slow. Hotel staff is friendly
Comment from Hotel Management
Aug 1, 2014 by Hotel Manager, Hotel Management
Thank you for writing a review about your stay. We are glad to hear that you enjoyed your stay with us. You are right- our closeness to the airport makes it very convenient when in the North Charleston area. I hope you do come back and visit us soon and experience our new, most up-to-date facility. Thank you again, Victoria Facemire General Manager Charleston Plaza Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2014
I enjoyed my stay in the hotel. Took advantage if the pool and slept in a comfortable bed. I will say however that around 8 in the morning someone came to the room to drop off a phone bill and it really scared us and woke us up... They were really aloud and we even thought someone was trying to enter the room. Maybe wait till a later time.
Comment from Hotel Management
Jul 26, 2014 by Hotel Manager, Hotel Management
Thank you for writing a review about your stay. We are glad to hear that you enjoyed your stay with us and we look forward to the opportunity of you returning to the Charleston Plaza Hotel and experiencing our newly updated and refreshed facilities. Thank you again, Victoria Facemire General Manager Charleston Plaza Hotel