Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom NJ

Headache in not so Paradise

Posted Mar 11, 2015
Pros: Rooms were clean and spacious
Cons: Do something about the side doors or don't put anyone in the rooms near the exit
I am a Marriott timeshare owner and always book Marriott hotels when I travel. I booked this location for a business trip to Charleston and was deeply disappointed starting from check in when I asked the clerk( Russ) to look up my Marriott number to get credit for my stay. I was told that I could not get points from my booking because I booked the room through a second party and not Marriott. I checked into my room,which was lovely, but my experience that evening was dreadful. All I kept hearing was a door slamming shut, which sounded like someone was coming in and out of my room. I contacted the front desk( Russ) and asked if they could have security monitor that door, in which he replied that people were still checking in. It was a side door, not the main door, and the door was constantly opening and closing. Needless to say, I did not sleep all night, and it gave me a terrible headache. That morning I went into the cafe for a breakfast buffet. I had to wait for a table and the room was crowded. I went to check out the buffet, but nothing was left.They still had over an hour left. Sitting at the table, I heard a very loud pitched noise. My head pounding, I got up and went to the front desk to speak to a manager. While I stood there I noticed to the right of the desk was a refrigerator, which was making that loud obnoxious sound.
Comment from Hotel Management
Mar 15, 2015 by Ashley, Hotel Management
We are terribly sorry for each inconvenience you mentioned , especially the fact that you were unable to sleep while visiting our hotel. I can't thank you enough for taking time to inform our executive team about the problems you experienced. I will share your comments with our department heads in hopes that we can quickly resolve eachmatter. I hope that you will visit our hotel again and give us the opportunity to regain your trust. Most Kind Regards, Ashley
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2015
Pros: The room was very clean and spacious.
My overall experience was good. I would recommend staying at this hotel.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando

Nothing Left to the Imagination

Posted Feb 24, 2015
Pros: The hotel overall was nice and clean and well maintained. Our short interaction with the staff was pleasant
Cons: I think the hotel might think about some way to insulate the walls.
Location: The location was nice and centrally located. It was close to shopping and restaurants.
The hotel as a whole is nice, clean and well maintained. However the walls were paper thin. The hotel was hosting a couples retreat and a couple in one of the rooms near us were enjoying themselves sexually all night long. It was 50 shades and them some, we heard everything, and I mean everything.
Comment from Hotel Management
Mar 6, 2015 by Ashley, Hotel Management
Thank you so much for letting us know about your experience. Our executive team will address your comments immediately.I am glad that you found the hotel clean and well maintained. I'd like to thank you again for reaching out to us regarding your visit. Kindest Regards, Ashley Miller, Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2015
Construction going on in hotel during stay. Otherwise, everything was fine.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent property

Posted Jan 26, 2015
I choose this hotel every time I stay in the Charleston area. Convenient for everything and comfortable and highly recommend.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom asheville,n.c.

Close to charleston. Very reasonable priced .

Posted Jan 25, 2015
Pros: Value
Cons: Couple of minor problems. Fan in bathroom which you could not cut off.(on timer) & toilet seat very loose.
Location: Some excellent resteraunts nearby.
Enjoyed over night stay en route home. Quality room at reasonable rate. Good value. 5 to 10 minutes from downtown Charleston.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Very nice hotel in prime location

Posted Jan 5, 2015
Location: This hotel is in a great location in Mount Pleasant, being only 5-10 minutes from great restaurants and 15-20 minutes from downtown Charleston.
We were pleased with the total experience at Courtyard by Marriott during our stay to celebrate New Years Eve in the Charleston area. The room was very clean, spacious, and the staff was very friendly and quick to assist. One of the only complaints I have is that the website made it appear that adjoining rooms weren't available, yet our room had an adjoining door. I was only bothered by this because I could hear every sound the other guests made, which means they could probably hear ours. That made me feel uncomfortable, wishing for more privacy. The other minor issue was room service banging on doors at 9am, when checkout was not until 11am. I told them we weren't ready to leave, and they were very kind. However, I could hear them going down the rest of the hall doing the same thing for other guests. I couldn't get any sleep after this. Overall, these issues were only minor to me, and I would definitely make a booking at this hotel again. As great as the staff was, I am sure they would listen to these concerns and try to ensure it wouldn't happen during another stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Nice lobby

Posted Jan 4, 2015
Good location close to Charleston Adequate rooms but need to change carpets Big comfortable sitting area in lobby
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Nice hotel near downtown Charleston

Posted Jan 2, 2015
Pros: Nice, clean room and friendly service
Cons: n/a
Location: Near downtown Charleston, lots of nightlife and eateries nearby
Nice friendly stay. Clean rooms. Great location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good!

Posted Dec 23, 2014
No problems with check in. The staff was friendly and the room was comfortable.