Ratings based on 236 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Asheville

Nice hotel but staff make or break your stay...

Posted Nov 18, 2014
Pros: If you get a marina view, you are in luck! Parking is included in your room charge.
Cons: All customers pay, all customers may return based on how they are treated.
Location: Within 20 minutes walking distance to downtown Charleston or cab ride.
Cold rainy, Sunday, hardly any guests, we were obviously treated differently because we reserved our rooms through Expedia. It is really sad because we stay at Marriott Hotels, all the time, & are silver Elite members but when we handed them the card, they acted like it was nothing. Acted like we paid them nothing too! We heard how they treated other guests & told them all services provided. We came back down because our view was of the garbage can & there were other vacancies & we got worse attitude & a worse view! I am so glad we were only there one day!
Comment from Hotel Management
Nov 26, 2014 by Hotel Manager, Hotel Management
Greetings from the Waterfront. Thank you for selecting our hotel for your recent visit to historic Charleston. We were pleased to have you as our guest and are especially grateful for your business given the many hotel choices available to you. Thank you very much for taking time to report the disappointment with your room view. Please know we make every attempt to honor upgrades requests. Should you return to Charleston in the future, water-view rooms can be confirmed at the time of booking....prevailing rates would apply. We are sorry you perceived a lack of attention from our Guest Service Agents. We will share your example at our next scheduled training to ensure all services and features are clearly communicated to each and every guest..Thank you for staying with us. Travel Safe! Mark Thomas General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good access to historical district

Posted Nov 12, 2014
Great and helpful staff. Rooms and fittings are tired!
Comment from Hotel Management
Nov 23, 2014 by Hotel Manager, Hotel Management
Dear RBP, Thank you for taking the time to review your stay with us and recognizing our staff's efforts. We are glad our unique location was to your liking, which is just minutes away from the historic attractions and City Market. We value your feedback as we are always looking for ways to exceed our guests’ expectations. We look forward to your visit again. Mark Thomas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Second visit and will visit again

Posted Nov 11, 2014
Great staff, view and beds but the towels not so great and smell of chlorine. Love the patio overlooking the Ashley River.
Comment from Hotel Management
Nov 23, 2014 by Hotel Manager, Hotel Management
Dear Guest, Thank you for choosing the Courtyard Charleston for your stay once again. It is great to hear that my staff made you feel at home and that you loved your room with the beautiful view and comfortable bed. I am sorry that the towels had an unpleasant smell. I have shared your comments with my housekeeping team to ensure that this does not happen again. Thanks for pointing out to our future guests our "southern charmed" location on the Ashley river with beautiful sunset views, which adds to the Charleston experience. We will be awaiting your return soon and thank you again for your feedback. Mark Thomas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel overlooking the Ashley river.

Posted Nov 6, 2014
Unfortunately had a room with a doot to the next room, we could hear everything our next door neighbors said. The room doors were extremely noisy when closing, could constantly hear slamming of doors from the hallway. The hotel itself is nice, but it is the noisiest place I have stayed in for a long time, I'm not sure I would stay here again!
Comment from Hotel Management
Nov 18, 2014 by Hotel Manager, Hotel Management
Dear Guest, Thank you for choosing the Courtyard Charleston and for sharing your feedback regarding your recent stay. It is certainly disappointing to hear about the inconveniences you faced during your stay. I have shared your concerns with my management team . We do hope you give us another chance to welcome you back to experience our hotel the way it should have been on this visit. We look forward to welcoming you again soon. Mark Thomas General Manager
4 out of 5
Recommended
for Other
by A verified travelerfrom Newport, OR

Hotel overlooks marina

Posted Oct 26, 2014
Nice relaxing atmosphere, delicious breakfast, no dinner or lunch which is a bit inconvenient. Staff very helpful and half hour shuttle to and from heritage areas very convenient and inexpensive.
Comment from Hotel Management
Oct 27, 2014 by Hotel Manager, Hotel Management
Dear Rebecca, Thank you for sharing your wonderful comments and rating us so high. I was so pleased to read that you enjoyed your stay, the amenities and all that we have to offer at the Courtyard Charleston. We work hard to provide high levels of service. We appreciate you mentioning how much you enjoyed the great value we offer at such affordable rates. I will share your compliments with my team to let them know their efforts are appreciated and noticed. We look forward to welcome you back very soon. Travel Safe. Mark Thomas General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Nice surprises

Posted Oct 25, 2014
Pros: Good attention to details
Cons: The bathrooms desperately need to be updated to fall into line with the quality of everything else at the hotel.
Location: Eat at Poogan's Porch while you're visiting Charleston - it is a treat!
Little things count - the urns of fruit infused cold water at the front door, the dark chocolate waiting in our room, the attention to our request for a quiet room on a high floor. The location is great - just a 5 minute drive into historic Charleston (or use the shuttle), and plenty free parking. Great outdoor seating for relaxing with a drink in the evening. The view into the harbor is gorgeous and I didn't expect to enjoy lounging at the pool and the hot tub, but I really did! Pizza on the house in the bar, with Monday night football, too. Comfortable bed, good linens and pillows. The only disappointment was the bathroom - small, old, and spartan.
Comment from Hotel Management
Oct 27, 2014 by Hotel Manager, Hotel Management
Dear Deborah, Thank you so much for your very kind review regarding Charleston Courtyard. I was thrilled to hear how much you enjoyed your stay, specifically regarding our Housekeeping and Guest Relations Team. We strive to be the hotel of choice in the Charleston Downtown area and make every guests stay with us special. I am very privileged to have a team that shares this passion daily with me. I will pass on your kind words to the staff to let them know that their efforts do not go unnoticed. I have shared your concerns with my management team and will take the corrective action. We very much hope to have the opportunity to welcome you back very soon. Travel Safe! Mark Thomas General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Georgia

Breakfast Food

Posted Oct 17, 2014
Pros: Management and staff were helpful and considerate. Hotel was nice and clean and reasonably priced, for Charlotte!
Cons: FOOD BAR!
Location: Plantations, downtown, restaurants, general historical places of interest, USS Yorktown.
The first morning's breakfast we ate at the hotel........from the buffet. The food was plentiful but was cold. We told the staff and a manager came over and apologized and told us they'd make sure the food was hot the following day. It wasn't. It was pretty much the same and when ine of our party of four mentioned it to the same manager, the response was "well no-one else has complained"..........hardly the point!! Again another manager came over and apologized and we ate from the menu. Food came out hot but not all our party got their food at the same time. We were given coupons for free breakfasts for the next day and also free shuttle rides to downtown Charlotte......very generous. However, the next day, the same thing, cold food. So, if you want a hot breakfast at this hotel, either get there as the buffet opens or order from the menu. Otherwise, eat elsewhere. Overall the staff were very professional, other then the manager who told us "no-one else had complained." And that's one of the problems folks......if things aren't right, you have to tell the management rather than just accept it!
Comment from Hotel Management
Oct 21, 2014 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your review and rating for the online travelers. I was pleased to hear you enjoyed your overall stay at the Courtyard Charleston. At the same time I was sorry to read that the buffet food was cold and not to your liking. I appreciate you taking the time to share your concern with us and I will follow up with my Food and Beverage team to address these concerns. I do hope you will reconsider and return to the Courtyard Charleston. Thank you again for your feedback and we hope you will give us another chance in the near future. Travel safe. Mark Thomas General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Weekend in Charleston

Posted Oct 12, 2014
Pros: Location
Cons: Breakfast
It was really convenient to park our car at the hotel and for a small fee take the shuttle to downtown historic Charleston.
Comment from Hotel Management
Oct 14, 2014 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your candid feedback for the online travelers. I was so pleased to read that you enjoyed your stay at the Courtyard Charleston. We work hard to provide high levels of service.We are one of the few area hotels that offers complimentary shuttle service to local corporate offices and businesses. I will share your compliments with my team to let them know their efforts are appreciated and noticed. We look forward to welcome you back very soon. Travel Safe. Mark Thomas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2014
Wonderful. The staff was pleasant, the room was clean and the location was convenient. Very pleasant stay.
Comment from Hotel Management
Sep 28, 2014 by Hotel Manager, Hotel Management
Thank you for your recent stay at the Courtyard Charleston and your feedback for fellow online reviewers. I am so pleased to read you that truly enjoyed your stay, and I will share your wonderful feedback with my team. We look forward to welcoming you back soon. Travel Safe. Mark Thomas General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom KS

You can check out anytime you want . . .

Posted Sep 8, 2014
Pros: I liked the beds and bedding. Wifi was good - thanks. It was quiet.
Overall, very pleasant stay. Great view, really nice pool area. Room was nice - bed and bedding were particularly comfortable. I thought it was a good value for the price I paid. However, if you have plans to go to West Ashley, it is hard to get there from the hotel. I guess I knew that coming in but it was worse than I thought. Getting downtown is a snap. Also, I could not get food on Sunday afternoon to watch football - beer, yes. If you come in late in the evening after dinner, parking is sparse - covered parking I should say. That is a first-world problem, though, and parking is free. Overall, a nice stay.
Comment from Hotel Management
Sep 20, 2014 by Hotel Manager, Hotel Management
Dear Dougo, Thank you for your review and I am so pleased you enjoyed your recent stay at the Courtyard Charleston.It is great to hear you loved your room with the beautiful river views, and like so many others, were satisfied with our facilities. We look forward to welcome you back soon.Travel Safe. Mark Thomas General Manager