Ratings based on 308 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom New York

Courtyard Charleston Waterfront by Marriott

Posted Apr 30, 2015
Pros: The staff were really friendly and the waterfront view was nice
Cons: customer service
Location: There are plenty of tours Charleston offers. Unfortunately I was unable to partake as I was only in town for the night.
There is no room service at this location and the night before I checked out getting in touch with the hotel lobby from my room phone was impossible. I had to physically go to the hotel lobby just to ask a simple question that could have been easily answered over the phone.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Hampshire

Pretty location overlooking a marina.

Posted Apr 29, 2015
Pros: Location, ease of parking, shuttle service, view from room. Would have enjoyed using the pool area but we were too busy sightseeing.
Cons: I've read the rooms will be undergoing renovations.
Location: Overlooks a marina, very picturesque. Close to busy historic area. Shuttle transports you to Battery park which is in walking distance to everything.
Older basic Courtyard rooms however most importantly the beds were very comfortable. Balconey was very nice overlooking the pool area and marina. Lobby area updated. Parking easily accessible. Shuttle to historic section which is only 5 minutes away was very enjoyable due to the friendly and very informative shuttle driver. The Saturday we were there was extremely busy, with prom goers, wedding parties, college students, tourists. Very stress free using the shuttle even though a fee is involved. I preferred not staying in the historic area as it was very, very congested due to it being a busy night. Make reservations ahead of time for restaurants. All were very busy with no availability until the next night. Luckily found a barbeque restaurant on a side street. We enjoyed our stay however our rate was much higher than others.
Comment from Hotel Management
May 1, 2015 by General Manager, Hotel Management
Dear Lin, Thank you for your review and I am so pleased you enjoyed your recent stay at the Courtyard Charleston. It is great to hear you loved your room with the beautiful river views, were satisfied with our facilities. I am glad that our shuttle was convenient for your visit and with our location minutes away from downtown, made us the hotel of your choice in Charleston. Thank you again for all your complimentary comments and we do hope to welcome you back soon. Travel Safe. Mark Thomas General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2015
We went to the front desk on three different occasions to have them call us a cab. No one ever mentioned that the hotel had a shuttle. We found out while waiting outside for a cab. When the shuttle pulled up.
Comment from Hotel Management
Apr 27, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to write regarding your stay with us. I was pleased to hear you enjoyed your overall stay. I apologize for the inconvenience caused, as the front desk staff did not provide you with proper information regarding our shuttle service. I am truly proud of my staff here at the Courtyard and the standards we upheld in our guest service, so I will take it upon myself to ensure this is an isolated incident. Thank you again for your feedback and we hope you will give us another chance in the near future. Travel safe. Mark Thomas General Manager
3 out of 5
by A verified traveler

Location not close tourist attractions

Posted Apr 20, 2015
Nice view of marina from terrace. View from room was a parking lot. Driving back and forth to tourist attractions from hotel difficult with rain, traffic and parking issues. Breakfast service poor, food ok.
Comment from Hotel Management
Apr 22, 2015 by General Manager , Hotel Management
Dear Guest, Thank you for taking the time to share your comments about your stay. I was pleased to hear you that you enjoyed the view from our hotel. However, I was sorry to hear that you noted that our location was not to your satisfaction. I would like to apologize for any inconvenience this may have caused you and that our breakfast was not to your liking. I appreciate your feedback as it helps us to continually improve upon our service I do hope you will reconsider and return to the Courtyard Charleston. Travel safe. Mark Thomas General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlottetown PEI

A Great Place to Base a Visit to Charleston

Posted Apr 6, 2015
Pros: It covered all the needs for travels from a quick breakfast to laundry facilities,
Cons: Short of moving the hotel closer to downtown, nothing.
Location: Enjoy all of Charleston but take a horse carriage ride for sure and visit a lot of restaurants.
This was a great hotel choice for our three day Charleston visit. The rooms were clean and spacious, The deck and pool was a great place to sit out and the shuttle was a great way to visit downtown Charleston.
Comment from Hotel Management
Apr 7, 2015 by General Manager, Hotel Management
Good day Terry, Thank you for your recent stay at the Courtyard Charleston and your feedback for fellow online reviewers. I am so pleased to read that you were happy with our property and clean accommodations. I am glad that our shuttle service proved to be convenient for your visit. We hope to welcome you back soon. Travel Safe. Mark Thomas General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Nice location w easy access to downtown & surround

Posted Apr 5, 2015
Pros: Access to areas surrounding Charleston.
Cons: More storage space in the bathroom area.
Access to downtown and surrounds is particularly nice if using car to see more than simply downtown Charleston. Avoid the hassles with downtown parking. Trolly to downtown is easy to use. Or walkable. Or bike-able. Lovely riding in fact through downtown Charleston and if so inclined over the Arthur Ravenel bridge to Mt. Pleasant. Access to interstate or highway in any direction of potential interest is fabulous. Rooms are nice and a mirror of any Courtyard I've stayed in. Lobbies (main and on every floor) and ammenities are expanded and quite nice. Lovely pool and lounging areas. Very nice.
Comment from Hotel Management
Apr 8, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for your wonderful review and stay here at the Courtyard Charleston. it was a pleasure to read that you liked our location and it's convenience as it is just minutes away from downtown Charleston where there are so many restaurant and shopping choices. It is great to hear you loved your room and our property. Thank you again for your complimentary comments and we hope to see you back again soon. Travel Safe. Mark Thomas General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Close to Downton Charleston, on the marina.

Posted Apr 4, 2015
Location: Close to charleston, could of walked into the city if you wanted, also a free trolley was across the street. busy streets to cross, near highway.
Very friendly and helpful staff. Free parking under the hotel, always a good thing in a city. The room was spacious, clean and quiet.
Comment from Hotel Management
Apr 6, 2015 by General Manager, Hotel Management
Dear carol, Thank you for wonderful review regarding your recent stay at the Courtyard Charleston. It is great to hear you loved your room and were satisfied with our facilities. We take great pride in delivering excellent service, and comments like yours has validated our efforts. I will share your compliments with my team which shall encourage them. We appreciate you choosing our hotel for your stay and we hope to see you again in the near future. Travel Safe. Mark Thomas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

What a staff

Posted Apr 2, 2015
Pros: the staff
Location: 10 minute shuttle drive to downtown
The best part of the stay was the staff. To a person, they were friendly, overly helpful and went out of their way to make our stay outstanding.
Comment from Hotel Management
Apr 4, 2015 by General Manager, Hotel Management
Thank you for a five star rating for your recent stay with us at the Courtyard Charleston. I was so pleased to read that you enjoyed your stay and my staff made your stay a memorable one. We work hard to provide high levels of service. I will share your compliments with my team to let them know their efforts are appreciated and noticed. We hope to welcome you back very soon. Travel Safe. Mark Thomas General Manager
5 out of 5
Recommended
for Families
by A verified travelerfrom Alexandria, VA

Friendly and Fun

Posted Apr 1, 2015
Location: We had a great time in Charleston - toured the Yorktown, went on the boat trip t0 Ft. Sumter, went on the haunted jail tour, and went to the Aquarium!
This hotel is a great option for Charleston. My kids loved the pool area and the corn hole game on the terrace. the views of the water were relaxing. My kids also enjoyed the breakfast buffet - make your own waffles! The staff was very friendly and helpful. Answered all my questions about tourist activities and restaurants. We used the shuttle to go to town - that was easy and only $6 per adult. The parking is free at the hotel - so we used our rental car for most of our sightseeing.
Comment from Hotel Management
Apr 3, 2015 by General Manager, Hotel Management
Good Day Guest, Thank you for a wonderful review regarding your recent stay at the Courtyard Charleston. It is great to hear that your kids enjoyed the pool and the breakfast. I am glad to read your praises about our staff who work hard to provide high levels of service. I will share your compliments with my team to let them know their efforts are appreciated and noticed. We appreciate you choosing our hotel for your stay and we hope to see you again in the near future. Travel Safe. Mark Thomas General Manager
2 out of 5
by A verified travelerfrom Al

Kept up all night by a barking Dog

Posted Mar 23, 2015
Comment from Hotel Management
Mar 24, 2015 by General Manager, Hotel Management
Dear David, Thank you for your review regarding your recent stay at the Courtyard Charleston, which I was extremely concerned to read. Please accept my apologies for not getting a good night's sleep during your stay. However, I would like to share with you that we're not a pet friendly hotel, so the disturbance you heard could be from the nearby surroundings. I hope that the rest of your stay was comfortable. We do hope to have another opportunity of welcoming you back for a better stay experience. Mark Thomas General Manager