Property amenity

Reviews of Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel

3.5 out of 5
Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel
4831 Tanger Outlet Blvd, North Charleston, SC

Reviews

8.4

Very Good

Rating 10 - Excellent. 426 out of 810 reviews" "
Rating 8 - Good. 214 out of 810 reviews" "
Rating 6 - Okay. 91 out of 810 reviews" "
Rating 4 - Poor. 42 out of 810 reviews" "
Rating 2 - Terrible. 37 out of 810 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laurel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Matt, General Manager on Mar 22, 2024
Thank you for your survey response.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 4 nights in Mar 2024
Response from Matt, General Manager on Mar 22, 2024
Thank you for that great review. We look forward to hosting you again.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle from and to airport is a plus! Decent breakfast options was as well. The room had an older/musty smell but i loved having everything in the room ( coffee, tea, microwave, kitchenette area with refrigerator). Was a very spacious room.
Stayed 1 night in Mar 2024
Response from Matt, General Manager on Mar 22, 2024
Thank you for your kind comments. Unfortunately, you did arrive at a time that our HVAC chiller unit was not functioning properly. This lead to that mustiness you mentioned. It has been repaired and I apologize for that issue.

6/10 Okay

Dominique

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
I didn’t like the fact that the rooms were so outdated. When we 1st walked in the room we instantly noticed dust all over the counter and mini fridge…also smears everywhere like housekeeping didn’t clean…went into the bathroom it was a huge rust stain on the outside of the tub…the people were extremely nice but the room unfortunately not so much…cleanliness is huge for me and my family
Stayed 1 night in Mar 2024
Response from Matt, General Manager on Mar 22, 2024
Dominique, I sincerely apologize for the condition of your room and your assessment of it in general. Cleanliness is typically something we score very high on, though some condition issues are being addressed - new headboards coming this year in all rooms and some upgraded features to lamps for example. I am relaying your comments to our team - engineering and housekeeping to let them know what you shared so this can be addressed. If you return, let us know in advance and we will make sure to V.I.P. your experience.

10/10 Excellent

Cammie

Stayed 2 nights in Mar 2024

4/10 Poor

Rachel

Business traveler
Disliked: Amenities, property conditions & facilities
Close to shopping and restaurants
Stayed 4 nights in Feb 2024
Response from Amy on Mar 12, 2024
Thank you for taking the time to share your feedback with us. Looks like we could have done better with your stay. If there is any specific feedback you would like to share with us to improve future stays please let us know.

10/10 Excellent

Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Staff was so courteous!!! Room was clean and beautiful !! I loved my stay!!!
Stayed 1 night in Mar 2024
Response from Amy on Mar 12, 2024
Thank you for the feedback. We hope to welcome you back in the near future!

6/10 Okay

Mary, Erie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy on Mar 12, 2024
Thank you for taking the time to share your feedback with us. Looks like we could have done better with your stay. If there is any specific feedback you would like to share with us to improve future stays please let us know.

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Old Furniture aesthetic. Headboard damaged and scratched. Overall room was clean but decor needs an update.
Stayed 3 nights in Feb 2024
Response from Amy on Mar 12, 2024
Thank you for taking the time to share your feedback with us. Looks like we could have done better with your stay. If there is any specific feedback you would like to share with us to improve future stays please let us know.

8/10 Good

Patricke

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The elevators need to be serviced as they dont provide for a secure experience
Stayed 2 nights in Jan 2024
Response from Amy on Mar 12, 2024
Thank you for the feedback. We hope to welcome you back in the near future!

8/10 Good

Michael

Traveled with family
Liked: Staff & service
Friendly and helpful staff. Great location. Nice bar area and restaurant. No free or discounted b-fast. The exercise room needs upgraded. It is a reasonably priced hotel.
Stayed 5 nights in Feb 2024
Response from Amy on Mar 12, 2024
Thank you for the feedback! We are making a note of your comments and look forward to welcoming you back in the near future!

4/10 Poor

Angelia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I like the cleanliness of the hotel. I didn’t like that my credit card was compromised and use to charge for item I never purchased. When I contacted the hotel I spoke with a male who said he would look into it and never called me back. I will not stay at this location again.
Response from Matt on Mar 13, 2024
Ms. Edwards, I am the General Manager at the Crowne Plaza and want to sincerely apologize for the billing error. We incorrectly billed your personal MC, but we did correct this error and this should be back in your account. The error posting was corrected on 2/5/24. I do not know right now who you spoke with, but it is unacceptable that you didn't get communication immediately.

10/10 Excellent

dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 4 nights in Jan 2024
Response from Amy on Mar 12, 2024
Thank you for the feedback. We hope to welcome you back in the near future!

10/10 Excellent

DIANAND

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again
Stayed 4 nights in Dec 2023
Response from Amy on Mar 12, 2024
Thank you for the feedback. We hope to welcome you back in the near future!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the check-in process and the airport shuttle driver and convenience.
Stayed 1 night in Jan 2024
Response from Amy on Mar 12, 2024
Thank you for the feedback. We hope to welcome you back in the near future!

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful with questions and concerns
Stayed 3 nights in Jan 2024
Response from Amy on Mar 12, 2024
Thank you for the feedback. We hope to welcome you back in the near future!

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a concert at the Performing Arts Center and were able to take advantage of the free shuttle to get us back and forth. Staff was great and friendly.
Stayed 1 night in Jan 2024
Response from Amy on Mar 12, 2024
Thank you for the feedback. We hope to welcome you back in the near future!

8/10 Good

Esther

Business traveler
Liked: Cleanliness, staff & service
Temperature control in the room was blocked by heavy dresser
Stayed 4 nights in Dec 2023

8/10 Good

Veera

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Amy on Mar 12, 2024
Thank you for the feedback. We hope to welcome you back in the near future!

6/10 Okay

Amanda

Business traveler
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall great property to stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and relaxed!
Stayed 1 night in Nov 2023

10/10 Excellent

Alecia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this property. We enjoyed the location, cleanliness and the staff. The only complaint/concern that we had was that we tried to turn up the thermostat since it was cold and it doesn't seem as if the room got any warmer. We didn't report it to the front desk, however. We just lived with it. :)
Stayed 2 nights in Oct 2023

10/10 Excellent

Jose, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023

10/10 Excellent

Deborah

Stayed 1 night in Nov 2023

10/10 Excellent

DAngela

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect
Stayed 1 night in Oct 2023

8/10 Good

Veletta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property a few times and was satisfied with the service. I did notice in the shower, room 314, there was peeling of the wallpaper near the tub and I had a hard time figuring out how to elevate the showerhead. Otherwise I have no other complaints.
Stayed 2 nights in Oct 2023

6/10 Okay

Elizabeth St.

Traveled with partner
Liked: Staff & service
Old worn
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, room comfort
Nice overnight stay.
The stay was only for one night but the room was very comfortable and had everything we needed. For the most part, the room was very clean with the exception of a small bit of mold on the edge of the glass door of the shower. I would not hesitate to book again.
Stayed 1 night in Oct 2023

2/10 Terrible

William

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Ky on Mar 11, 2024
What can we do better next time?

6/10 Okay

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Terrica

Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Andrew

Traveled with partner
Liked: Staff & service
Check in went smoothly, our room had a stale odor and the water in the shower was warm at best.
Stayed 1 night in Oct 2023

6/10 Okay

Kyle

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Doreen Reese

Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for one night. Property was as described. Room was clean and comfy. I would definitely stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Clean room. Comfortable bed. Shower was great. The bartender was fantastic. The staff was great. The location was fantastic We will definitely stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, went out the way to get me a shuttle outside of the normal hours so I could get to the airport for my flight
Stayed 1 night in Oct 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was friendly and accommodating. Room was very nice, especially for the price. A all around!
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stay was pretty good. Room 430 sink is clogged and water drains extremely slow. Conducting basic hygiene at the sink was a tassel problem never corrected after letting management know.
Stayed 3 nights in Sep 2023

2/10 Terrible

Nathalie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the bar in the middle of the lobby made it very noisy and uncomfortable to sleep. On the weekend people were so loud that it was unbearable to sleep. When I called, the receptionist told me that pretty much I have to wait until midnight to go to bed. Very unfortunate that we had to suffer because other guests chose to drink until midnight. The room was alright, like a 2 stars hotel. AC vent was moldy and bathroom ceiling was coming out. Corner of the bed and nightstand was dusty, headboard was scratched up and poor lighting in the room. Need a good remodeling and cleaning. House keeper supervisor was very rude too.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tammi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Accommodating staff!
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for price
Very clean, room slightly dated, darker furniture but very clean. Extremely generous sized room. Restaurant said open but looked closed, outdoor patio under construction. Large bar/seating/lobby area.
Stayed 1 night in Sep 2023

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a perfect balance of elegance and simplicity. Whoever designed and implemented this “Crown Plaza” elements experience should be commended. Special mentions to all of the staff from the front desk to the restaurant and bar. You make the whole machine work! I look forward to returning.
Stayed 3 nights in Sep 2023
Response from Kaya on Mar 11, 2024
Thank You Mr. Gary.