“can't wait to stay at the embassy again”

we loved everything about the hotel, service was wonderful, room was extra great, very roomy,net & clean. So good to get away and relax in such a nice place.

“We enjoyed our stay”

For a family of 6, Embassy Suites is perfect! One suite is all you need! The suite is spacious. We found everything clean and very nice. Check-in was a breeze with Expedia! The staff here in Charleston, WV were very nice and helpful. The breakfast buffet, which is included, was very good.

“Charleston's Best”

The room was comfortable, the staff friendly, and the location was great!

“Never staying at the Marriott again! Embassy all the way!”

We were traveling to Charleston just for the weekend for an event. We stayed 2 nights at the Embassy and we were very impressed. We usually stay down the street at the Marriott but after the fiasco mix up with billing last year and the quality of the rooms we decided to try out the Embassy. The pool was less crowded and actually worked! The hot tub was amazing and the breakfast was better than Bob Evans. I could not believe the quality of the breakfast buffet, they had everything and they also made omelettes, pancakes, and french toast. The rooms were huge, beds were comfortable and clean. Overall it was a great experience. The only thing we didn't like was having to pay 9 dollars a day for parking.

“Been there twice”

Good experience, staff friendly, good breakfasts as usual. Will always stay there on my visits to Charleston

“Excellent Hotel”

The staff and wait service was very polite and courteous. The suite was quite comfortable and the separate bedroom/living space was excellent for entertaining guests and business associates. I would definitely stay here again.

“What a pleasant surprise!”

Downtown hotel tend to show a lot of wear-and-tear, and we didn't expect to be impressed with this one, especially since it was right next to the Civic Center and the Charleston Town Square Mall. Boy, were we pleasantly surprised. The staff was extremely pleasant and went way out of their way to make us feel at home. The food was exceptional, the room was clean and I'd stay there in a heartbeat.

“Hidden exorbitant charge”

I have only one complaint about the hotel, and I feel that it is significant. The hotel has very limited parking, necessitating parking in an adjoining garage. However, at check in, I was not told that the parking would cost $12. The hotel shares the garage with a mall, which charges $1.75 to park all day. I was upset that the hotel charged me $12 to park over night. Yet, what was more upsetting to me was that I was not informed of the charge until check out. $12 is an exorbitant parking rate when the mall charges only $1.75 for more hours of parking.

“Great Room”

Very nice staff, very clean, roomy, and comfortable...I would have liked to seen a better way than just a shower to bathe the kids, sure they could have accomated that though if I would have called and knew before hand

“Nice Downtown Charleston Hotel”

I stayed here because it is the closest hotel to a testing center I had to use. The hotel worked well for me, husband, and 2 yo twins. It had plenty of space for them to run around and was pretty quiet. Breakfast is nice and has good variety. We did not use the evening reception. We had room service both nights and it was reasonable price and good food. The price of the room was high. However I was willing to pay for the convenience of location to test site. I do not like the parking situation. You have to park in a parking building behind the hotel and there is no direct access. you have to walk down flights of stairs and then around the block to an entrance. It is difficult with small children. My husband would drop us off at entrance and then park the car. It was just cumbersome and did not seem very safe.