Dear Diego, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation, and being unable to stay comfortably is highly frustrating. We deeply regret any distress caused. Please allow us to check with the team concerned to see what went wrong. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Emma, Please accept our apologies for the unattentive behavior shown by our team member. Allow us to check with the concerned team and work on the issues so this never repeats. Apart from this, we hope you have a comfortable stay. Please consider us again; we hope to provide you with a much more enjoyable experience on your next visit.Sincerely, Hotel Management

Dear Angie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Alan, Please accept our apologies for the unattentive behavior shown by our front desk team member on your arrival. Please allow us to check with the concerned team and work on the issues so this never repeats. We deeply regret any confusion over your recent reservation and frustration with not getting the room. Please consider us again; we hope to provide you a much more enjoyable experience on your next visit.Sincerely, Hotel Management

Dear Theresa, We apologize for any inconvenience caused during your stay. Our pet policy and fees are outlined on our website, but we regret if there was any confusion. We take cleanliness seriously and strive to maintain a comfortable environment for all guests. Your feedback is valuable, and we'll address any odor issues promptly. We hope you'll reconsider and give us another chance to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Aimee, Thank you for being our guest. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Angela, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We are grateful for your patience; we hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management

Dear Reina, Thank you for taking the time to share your experience with us. We are glad that our location worked well for you. However, we sincerely apologize for the inconvenience you faced during check-in due to the long wait and lack of acknowledgment that you received from our front desk associates. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We also regret the housekeeping oversights in your room and assure you we will address them appropriately. Thank you for your patience, and we hope you'll give us another opportunity to serve you in the future.Sincerely,Hotel Management

Dear Stephanie, Thank you for rating your recent stay with us and sharing details about your visit. Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management

Dear Shawn, Thank you for taking the time to share your valuable feedback. We sincerely apologize for failing to meet your expectations during your recent stay. Unfortunately, maintenance issues arise occasionally, and we are sorry for being unable to resolve this immediately. Thank you for bringing this to our attention; we take your concerns seriously and are working diligently to address the issues you have raised. We remain committed to providing our guests with the highest service and accommodations. We hope you consider this an isolated incident and return for another stay.Sincerely,Hotel Management

Dear Marcia, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are glad that our location was close to your work. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Salathiel, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear ERIC, Thank you for taking the time to share your review about your recent stay with us. We are sorry that your room was not ready for occupancy when you arrived, and we apologize for the frustration and inconvenience this undoubtedly caused. In high occupancy times, slight delays can occur, and we want to extend our gratitude for your patience with this situation. We would welcome an opportunity to restore a more favorable impression the next time you are in the area.Sincerely,Hotel Management

Dear Donnell, Thank you for staying with us and for your review. We apologize for the concerns you experienced with our service. Your total satisfaction is our top priority, and we regret the inconvenience this caused. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Sincerely,Hotel Management

Dear Sean, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management

Dear Kimm, Thank you for your feedback. We apologize for the reservation issues and that you could not stay with us this time. This differs from the kind of service we aim to provide, and we will look into the issues and ensure this does not happen again. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if you need further assistance, please feel free to reach out to us directly. We hope this isolated issue will not prevent you from returning for the better experience you deserve.Sincerely,Hotel Management

Dear John, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your remarks are shared with our team members to review and take action. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Anesha, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We sincerely apologize for the issues you had with the sofa bed in your suite. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

Dear Nathaniel, Thank you for choosing us and also for your review. We sincerely apologize for not meeting your expectations during your visit. Thank you for providing us with your feedback on the areas that we can improve. Your feedback is valuable to us, and we hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management

Dear Earling, Thank you for the feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please allow us to look into the matter to see what went wrong, and be assured we will take appropriate action where necessary. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Matt, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Jacob, Thank you for the honest comments about your stay with us, and we apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management

Dear Guest, Thank you for staying with us. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We will continue striving to improve our services and accommodations, and we hope to have another opportunity to welcome you back soon.Sincerely, Hotel Management

Dear Gary, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry our check-in policy inconvenienced you. Though we're glad you received your refund, we will share your concern with our leaders to avoid such inconvenience for our future guests. We hope to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Sherri, We apologize for the disappointing stay you had with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We encourage you to try us again soon. We are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear Brayan, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear maria, Thank you for choosing our hotel. Please accept our apologies for not providing you with a satisfactory stay. It is our goal to provide exceptional service; therefore, we regret this was not your experience. We hope you will visit us again for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management

Dear Lakisha, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. On behalf of everyone here at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management

Dear YOELVY, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay, and we apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management