Ratings based on 129 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, Ohio

Nice hotel in downtown

Posted Aug 26, 2014
Pros: Excellent architecture and condition.
Cons: Make coffee hot all day long.
A pleasant stay in the middle of a long trip. A decent hotel for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2014
it was our second time staying there we are very satisfied
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Jun 23, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Denise

Nice place to stay

Posted Jun 14, 2014
I liked the hotel it was close to the concert I was attending I wish it had guest laundry and was closer to places to walk to for entertainment and places to eat. But otherwise it was very good.
5 out of 5
Recommended
for Everyone
by a

Great for downtown events

Posted Jun 13, 2014
I loved the shuttle service. Very convenient. Clean room, great breakfast.
5 out of 5
Recommended
for Personal Event
by 87grand national

This traveler left a rating score only Posted Jun 13, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jun 8, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by lar from wv

Posted May 26, 2014 on Hotels.com
Beautiful room. Friendly staff. Well maintained. Walking distance to mall.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice overnight stay

Posted May 11, 2014
Pros: Conveniently located
Location: Charleston Town Center was a couple blocks away
Nice hotel for an overnight stay for work. It was conveniently located off the interstate. Room was very clean. And the bed was comfortable as always
4 out of 5
Recommended
by Business with family visit from Indianapolis

Thoughtful helpful staff

Posted Apr 11, 2014 on Hotels.com
We stayed 2 days; considering a move to the area. Staff were considerate, thoughtful and helpful, filling rooms at the quiet end of the hotel first. It is Very near the exit from I64; rooms were clean, comfortable and convenient, breakfast buffet was as expected and tidy. Staff offered area maps with dining highlighted. Shuttle runs all day to downtown locations. They don't even advertise this. Another staff offered neighborhood advice when requested. 2 small problems: toilet was stopped up; they promptly sent a person to plunge it. We have had this issue in other hotels and one had us walk through the hotel with a plunger and fix it ourselves, another brought us a plunger, but we had to deal with it. Hampton got it right. We had looked forward to swimming, the pool was open the first day, but unfortunately out of order the 2nd.