Ratings based on 279 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom m

Good location at an affordable price.

Posted Mar 16, 2015
While not as fun as staying in the historic district, this hotel is much more affordable and just over the Ravenel Bridge from Charleston's trendy upper King Street area. It it clean and comfortable, though in our room (210) the AC fan was a little loud. Breakfast is not included, but the hotel's restaurant has a nice morning buffet.
Comment from Hotel Management
Mar 19, 2015 by Hotel Manager, Hotel Management
Dear indy Mama, Thank you for your review. It was nice to read that you experienced clean accommodations and a good breakfast. I am also delighted that you benefited from our convenient location. Thank you again for taking the time to write a review for our hotel.
1 out of 5
by A verified travelerfrom Florida

New owners need to work harder

Posted Mar 8, 2015
I stayed at this hotel for four nights during a conference held on site. The bar did not accept credit cards that were not local - I only found this out after my master card was declined and I called the number on the card. The bartender did not even know non-local credit cards weren't taken (new policy by the new owners) until I investigated what happened with mine. Then, they did not accept a travelers checks at the bar - only cash. They did cash a traveler's check at the front desk. The bar was out of wine (!). There was no environmentally friendly option to reuse towels or sheets - I ended up posting the 'do not disturb' sign on my door for three days so I could reuse one bar of soap (replaced the first day after one use) and the towels. The conference room was freezing - lots of people wore sweaters and coats, even though it was in the 80's outside. The hotel advertised high speed internet, but it was so slow one colleague had to go to a neighboring hotel to do some work. The staff (I felt sorry for them) were trying to deal with this and help, but the new owners need to get their act together!
Comment from Hotel Management
Mar 12, 2015 by Hotel Manager, Hotel Management
Dear Anonymous, Thank you so much for providing feedback regarding your stay at our hotel. I do want to apologize for the inconveniences you experienced while here. Your comments have been taken seriously and will be passed along to the appropriate departments. Thank you again for your review, it only helps us to improve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to things to do along route 17.

Posted Feb 26, 2015
Pros: The location was good to things to do on Route 17 like shopping and restaurants.
Cons: Have a small refrigerator in the room.
There were a few things about the room that I did not care for. The desk chair had a questionable stain on it in fact I covered it with a towel and we did not sit in it. The bathroom had no towel rack by sink, and there was no light to turn on separate from the very noisy exhaust fan. Both of these things I found very inconvenient. .
Comment from Hotel Management
Mar 12, 2015 by Hotel Manager, Hotel Management
Dear Anonymous, Thank you for your valuable feedback. It was greatly appreciated. Your comments have been passed along and will be used to make the needed improvements. We appreciate having had you as our guest.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
Pros: The hotel was clean and the staff were very pleasant. The location was perfect between Charleston & Mt. Pleasant, SC.
Cons: Complementary breakfast not included. Breakfast was pricey.
Location: Down town Charleston & Sullivan's Island.
I enjoyed my stay and would come again. It was exactly what I was looking for just to get away for a weekend.
Comment from Hotel Management
Mar 12, 2015 by Hotel Manager, Hotel Management
Dear Traveler, Thank you for your review. I am so delighted that you enjoyed your stay with us and had the experience you were looking for. I look forward to having you as our guest again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom , Maryland

Nice hotel. Close to downtown and beaches.

Posted Feb 14, 2015
Pros: Comfortable rooms and close to downtown Charleston and beaches on Sullivan's Island and Isle of Palms.
Cons: The hotel should offer either a free continental breakfast or a coupon for free breakfast for hotels guests.
Location: Close to downtown Charleston and nearby beaches.
Enjoyed my stay. Comfortable room and pleasant staff. Enjoyed the exercise room. My only complaint is that they offer not free breakfast.
Comment from Hotel Management
Mar 12, 2015 by Hotel Manager, Hotel Management
Dear bob, Thank you so much for your feedback. I am delighted that you were satisfied with your accommodations, the exercise room, and the staff's service. Our restaurant does not offer free breakfast, but there are package rates that include free breakfast, so hopefully you can benefit from one of those deals next time. Thank you again
4 out of 5
Recommended
for Everyone
by A verified traveler

For the rate,.it was great.

Posted Feb 9, 2015
Bedsheet was piled. Clean, but should not be used.
Comment from Hotel Management
Mar 12, 2015 by Hotel Manager, Hotel Management
Dear Anonymous, Thank you for your review. We appreciate the feedback on the sheets. I do want to apologize for that inconvenience. Your comments were shared with housekeeping, and that problem has been resolved. Thank you again
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to food and shopping

Posted Feb 5, 2015
Danielle greeted me when I arrive and had the bet customer service as well as other hotel staff.
Comment from Hotel Management
Mar 12, 2015 by Hotel Manager, Hotel Management
Dear Anonymous, Thank you so much for your review. I am so delighted that you experienced wonderful customer service, especially from Danielle. She will be so excited that you were happy with her. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2015
Just stayed for the night but was very clean and comfy! Great location and easy to get to! Easy check-in and check-out!
Comment from Hotel Management
Mar 12, 2015 by Hotel Manager, Hotel Management
Dear Anonymous, Thank you for your review. I am delighted that you found your accommodations to be clean, the location convenient, and the check-in and check-out service efficient. I hope you will stay with us again.
5 out of 5
Recommended
for Couples
by Bryanfrom Spartanburg

Great location, great place to stay.

Posted Jan 7, 2015 on Hotels.com
Great location and great experience. Will certainly stay here again.
Comment from Hotel Management
Mar 14, 2015 by Brian, Hotel Management
Dear Bryan, Thank for taking the time to write a review. I will be delighted to have you as our guest again. I am glad you benefited from our location and had a great experience while here. Hope to see you again soon.
3 out of 5
Recommended
for Couples
by A verified traveler

New yeas eve

Posted Jan 3, 2015 on Hotels.com
The bathroom door to the room we were staying in was missing the bottom hinge. Whenever we tried to open or close the door, it sounded like a gun going off. Other than that, the bathroom had bath and body works shampoo, conditioner, and lotion. Everything was super clean.
Comment from Hotel Management
Mar 14, 2015 by Brian, Hotel Management
Dear A verified traveller, Thank you for your feedback. It is always appreciated when guests inform us of any problems they experience. This helps us continue to improve. I was delighted to read that despite the problem with the door, you did find the bathroom to be clean. Again, thank you for your feedback and I hope you will stay with us again.