Ratings based on 559 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice for the $ but not for longer stays.

Posted Mar 1, 2015
Construction made it in handy to use the laundry facilities. An out of order sign made it look like the dryers didn't work but one did. We found out from someone staying there. The staff was clueless.
Comment from Hotel Management
Mar 12, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for commenting about your stay. I apologize that our staff was less than helpful regarding your needs and will certainly convey your frustrations so that we may better our efforts. Thank you again for letting us know.
2 out of 5
by A verified traveler

Posted Feb 28, 2015
My mother told me that if you can't say anything nice about someone/thing don't say anything at all. "nuff said
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to all needed roads.

Posted Feb 23, 2015
Pros: Friendly staff.
Location: The Yorktown, Boone Hall, the Magnolia Plantation and American Tea Plantation are all doable from here but only if youi have a car.
When booking this stay I expected to be walking but am so glad we rented a car. You need a car to get anywhere from here unless you enjoy very very long walks.
Comment from Hotel Management
Mar 12, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for taking the time to write about your stay. I was pleased to hear that our staff was helpful. We look forward to serving you in the future.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Spartanburg SC

Convenient and nice

Posted Feb 13, 2015
Pros: Staff. Convenience to free public transportation. Beds are comfortable, and it was pretty quiet there.
Cons: Bathrooms are very small, but that probably could not be improved.
Location: Very close to the Medical University with easy access to downtown. Charlestown Landing and Magnolia Gardens are across the Ashley River.
The staff were very friendly and helpful, and the breakfast was pretty good. The traffic is horrendous on Friday afternoon around the Ashley River area, but it calms down when it is not rush hour. Although the hotel is not within walking distance of anything, the free CARTA trolley stops right across the parking lot, so that getting around Charleston is easy, without the frustration of downtown traffic and parking.
Comment from Hotel Management
Mar 12, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for taking the time to write about your stay. I was to read that you had an enjoayble experience and we look forward to serving you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Finishing starting age

Posted Feb 12, 2015
Pros: Location
Cons: remodel lobby, replace hallway carpets etc.
Hotel was clean, staff were profession, breakfast was tasty, but the finishings are starting to show their age.
Comment from Hotel Management
Mar 12, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for writing about your stay. I was happy to read you had an enjoyable experience and appreciate your input on the hotel finishings so that we may consider this for the future.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 11, 2015
the hotel was very convenient to MUSC and the condition was very nice
Comment from Hotel Management
Mar 12, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for your note. I am glad all went well with your visit. We hope to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom iowa

Nice convenient hotel

Posted Feb 10, 2015
Cons: Get rid of the cinnamon rolls , less than not good
Nice clean place , very helpful staff, parking was easy . Arriving on 17 at night in the rain was difficult. Oh well. The access to downtown is a reasonable , short drive. Breakfast was wholesome and the coffee was good. I'd go back again.
Comment from Hotel Management
Mar 12, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for writing about your stay. I was pleased to hear that you had an enjoyable experience. We hope to serve you again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom K

Simply a great hotel

Posted Feb 9, 2015
First impressions: the lobby is quiet, clean and modern. The hallways seem aged; however, the rooms put this hotel above other similarly priced establishments. The beds are like sleeping on clouds; and I checked for cleanliness (I usually clean any room I stay in myself, I know, weird) but this truly was a quality, clean and comfortable room. WORTH THE MONEY. Will stay there again next time I'm in town.
Comment from Hotel Management
Mar 12, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for letting us know about your stay. I was happy to read that you enjoyed your stay. We hope to serve you again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Spartanburg SC

Friendly staff, convenient location.

Posted Feb 9, 2015
Pros: Staff. Convenience.
Cons: The bathrooms are very small, but that is not something that is easily improved.
Location: Very close to the Medical University. The Marina Variety Store is less than a mile away, and the seafood there is outstanding.
The facility is comfortable, though not luxurious. The breakfast offered a variety of cold and hot options, with fresh fruit. Hot coffee is available in the lobby all day. The staff members were exceptionally friendly and helpful. The free CARTA trolley stops right across from the parking lot, so it is not necessary to deal with driving through downtown congestion to see all that Charleston has to offer.
Comment from Hotel Management
Mar 12, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for taking the time to write about your stay. I was delighted you had an enjoyable experience. We look forward to serving you again in the future should your travels bring you back to our area!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wisconsin

Posted Feb 6, 2015
Location: Easy access to city center.
We were particularly pleased with the hotel staff. They were helpful,friendly, and very anxious to make sure our time in Charleston was enjoyable!!
Comment from Hotel Management
Mar 12, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for letting us know about your visit with us. Your kind words about our staff are appreciated and we look forward to serving you again sometime.