Ratings based on 624 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice staff. Clean

Posted May 2, 2015
I did on above question. Same question different way
Comment from Hotel Management
May 6, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for your kind words about our staff. We hope to serve you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown

Posted May 2, 2015
If you are wanting to stay close to downtown or close access to the highway it's a great hotel
Comment from Hotel Management
May 6, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for your feedback! We hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2015
Nice and clean for a brief stay. Would recommend if you need a quick place to stay.
Comment from Hotel Management
May 1, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for your feedback. We hope to serve you again in the future!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hickory NC

would definitely stay again

Posted Apr 25, 2015
Would definitely stay again. Staff was exceptionally helpful, friendly, and accommodating. Room was clean and bed was comfortable. Breakfast was continental with a few hot items and was perfect for a quick bite before going out the door. Conveniently located within 5 minute drive of Battery Park...and 5-10 minutes of historic area, the Market, Cruise ship dock area........very convenient without the high price of historic district.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to free tram transportation to historical .

Posted Apr 25, 2015
Cons: Air conditioner
Location: Tram
Air conditioner in room VERY noisy. Couldn't sleep with it on. Got warm at night without it. Maintenance man said it was normal! Good breakfast, good bed.
4 out of 5
Recommended
for Everyone
by A verified traveler

We had a very enjoyable stay.

Posted Apr 22, 2015
Cons: The housekeeping staff could be more attentive to leaving cups, coffee, etc. when these items have been depleted.
The front staff was extremely helpful with suggestions about tours, directions and transportation.
Comment from Hotel Management
Apr 24, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for your comments about your recent stay. I am glad our staff was helpful! We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kyle TX

Nice clean hotel close to downtown Charleston.

Posted Apr 20, 2015
Convenient location to downtown Charleston except my husband had tried finding a good place to smoke outside.
Comment from Hotel Management
Apr 24, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for your comments. I am happy you had an enjoyable experience. We hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
Pros: The hotel was clean and the staff was friendly and helpful.
Cons: The air conditioning in the room was very loud.
Location: Around the corner from the shuttle stop to the Historic District. Not too many restaurants nearby.
The hotel was clean and the room was comfortable. Staff was very helpful and friendly. However, it was located near a busy highway and traffic could be heard from the 8th floor. The location was good with a stop right around the corner for the shuttle to the Historic District. Breakfast was the usual fast-food type.
Comment from Hotel Management
Apr 24, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for your comments. I apologize for the noise you experienced from outside the hotel. Your comments are appreciated as we address this issue and we hope to one day see you again.
3 out of 5
by A verified traveler

Lower rate for out of the way location

Posted Apr 20, 2015
Pros: Price compared to historic district hotels.
Cons: Breakfast was not very good.
Location: Location is not great. Nothing in the neighbourhood.
Stayed here because rates for downtown/historic hotels were very high. OK hotel, but out of the way. So need to drive or take a cab. Near bridge, so lots of traffic and commercial neighbourhood. Definitely not quaint area.
Comment from Hotel Management
Apr 24, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for your comments. I regret our location was not to your liking. Although we are not in the historic district, I think you will find our rates, free parking and convenience to other area attractions a positive factor in trying us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Holiday Inn Express Charleston Dwtn - Ashley River

Posted Apr 17, 2015
Pros: I liked that the hotel was just outside of the busy parts of Charleston but not too far away. Freeways are right next door so day trips are close.
Cons: Broken fixtures in bathrooms
Location: McDonalds and KFC are the only restaurants within walking distance of hotel. Freeway access however, makes it accessible to day trips and downtown.
Nice hotel with very helpful staff. Dinner options near hotel are few.
Comment from Hotel Management
Apr 19, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for taking the time to comment on your stay. Your feedback is appreciated as we strive to improve our product and service. We look forward to seeing you again!