Ratings based on 661 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good staff, average location

Posted Jul 6, 2015
Pros: Check in and out was real quick. Staff was very helpful.
Cons: Bathrooms where a little small. Also, seemed a little pricy for not being in that good of a location.
Location: Location was OK. Short drive to downtown attractions.
Hotel was pretty good. Not great location, but not too bad either. Probably a little pricy for the location and the average rooms. The staff was very good and helpful though.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2015
Pros: clean and helpful staff
Location: south Carolina aquarium--visitors center--
we only spent 2 nights and 1day here as we were arriving from Kentucky and going to Savannah, but enjoyed the hotel--breakfast was very good
4 out of 5
Recommended
for Everyone
by A verified traveler

Both pillows were too Soft. Nice location

Posted Jun 27, 2015
Short cab ride to downtown. Recommend taking the Scoop taxi, where electric rides are free and you only pay to tip the driver. Great breakfast included. Pilots were too soft, with your head touching the mattress through the pillow
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2015
I expected a larger bathroom for the nightly rate. Grout in shower was not clean. But overall our experience was good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Great location, wonderful stay

Posted Jun 25, 2015
Pros: • Clean + quiet • Rooms with balconies • Helpful + friendly staff • Nice pool + lounging area • Variety of cable channels (They have HBO)
Cons: • Continental breakfast could have more variety • Gym is mediocre
Location: • FREE CARTA bus service • Brittlebank park, bridge across the ashley river, etc • Fast food choices (taco bell, mcds, hardee's, etc) • Gas station
Great location right by the Ashley river, Brittlebank park (great place to catch the sunset), etc. It's about 20 min walking distance (at most) to Historic Downtown. Also located around the corner is a free CARTA bus service, ask the staff and they will be very helpful and will provide the free bus service schedules for you. Overall a great stay!
3 out of 5
Recommended
for Everyone
by A verified traveler from Stuart, FL

Relatively low-priced

Posted Jun 17, 2015
Pros: The staff and the location
Cons: Renovation!
Location: Not in the most interesting part of Charleston but close to it.
The staff was good; the hotel looks old and tired; the location isn't bad. It did cost a lot less than other hotels in the historic downtown area.
Comment from Hotel Management
Jun 22, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for your feedback. I am please our staff was helpful and hope you will try us again in the future.
3 out of 5
by A verified traveler from FL

No view

Posted Jun 17, 2015
We paid $10 extra for a "room with a view", which meant that we overlooked the parking lot, instead of the empty lot and McDonald's next door! So, the extra cost view was more to avoid an even worse view! So, the hotel was fine-but-uninspiring…we just needed a place to sleep before a college tour.
Comment from Hotel Management
Jun 18, 2015 by gm@charlestonhiexpress.com, Hotel Management
Thank you for your feedback. I apologize you did not like the view from your room. We get many great comments about our views of the Ashley and I regret it was not to your liking.
2 out of 5
by A verified traveler from New Hampshire

Very poor nights sleep

Posted Jun 16, 2015
Pros: room was clean
Cons: help from the desk clerks
Location: close to the historical district
dog yipping most of the night next door along with a loud party. Desk clerk did nothing but make a phone call top the room-
Comment from Hotel Management
Jun 22, 2015 by gm@charlestonhiexpress.com, Hotel Management
I regret the noise you experience from other guests and that we may have not handled it to your liking. I certainly understand how this can cause anything than a peaceful nights rest. We hope you will try us again so that we may regain your confidence.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 11, 2015
Close to MUSC and easy drive to Downtown Charleston.
Comment from Hotel Management
Jun 14, 2015 by gm@charlestonhiexpress.com, Hotel Management
We hope to serve you again!
2 out of 5
by A verified traveler

Posted Jun 9, 2015
Pros: Good continental breakfast.
Location: Not a great location.
Way too expensive for what you get. $520 for 2 nights!!! Ridiculous !!
Comment from Hotel Management
Jun 14, 2015 by gm@charlestonhiexpress.com, Hotel Management
I regret you did not feel you received the value for your money. We find that our prices are much more favorable than historic district hotels, and we have free parking as well. We hope you will try us again in the shoulder seasons when Charleston rates may be more favorable.