Ratings based on 408 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cape Charles

Nice location for access to everything

Posted Sep 21, 2014
Very nice hotel. Friendly staff, nice breakfast, good room. Would prefer a slightly firmer mattress.
2 out of 5
by A verified traveler

Given the worst room in the place

Posted Sep 20, 2014
First and last time booking on expedia. Was given a handicap room with a broken shower and bathroom door. Worst room in the hotel clearly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clover, SC.

Price vs. Value You can't beat it!!!!. :).

Posted Sep 19, 2014
Pros: Everything!.
Cons: Damp, musty smell from time to time...I think having A/C in the hallway's will help this problem.
Location: Very short distance from everything. aprox. 1.5 mi. You can drive or leave your car in the free parking lot and just hop on the Trolley's. Perfect!!
Ok location...Not too close or too far from everything. Great to have the complimentary trolley to get around downtown for the sights and the Market Place from the Hotel. Very Clean and updated rooms with everything you need for your stay. Great Breakfast and staff bar none. Cudo's to Juan, Elaine and Mike who run the Breakfast every Morning. Sincere, Friendly and best Customer Service. Hotel has From time to time a little damp smell which is expected cause your near the water and your below sea level. Just leave your Air or fan on in the room. Free Parking if you stay....Careful when it rains...parking lot will flood in certain area's. I work for the Airlines and travel the world and stay in countless Hotels and Motels from 5 star to 1 star....This hotel you cannot beat for value and price. I would stay again and recommend it to anyone. Out Door Pool is very nice along with the work out room and free business center. Wi-Fi is free as well along with your daily Breakfast. Blow dryer, Iron and board, Nice size Fridge and microwave along with coffee maker all in your room. 24 hr. Coffee and Tea is available in the lobby/breakfast room along with your Daily Newspaper and USA Today!. Loads of Channels on your Flat Screen T.V. as well after your long day of sight seeing to unwind in their very comfortable high beds. Enjoy!!!...
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Sep 16, 2014
Good location. Easy to get to town and plantations as well as beaches. Friendly staff and clean. Good place for $.
2 out of 5
by A verified traveler

Poor housekeeping

Posted Sep 16, 2014
Pros: They had a wonderful breakfast
Cons: Better housekeeping
Location: The location was great. We were only 20 to 30 minutes in any direction to go where we wanted. Plantations, islands, tours very enjoyable city
The room was fine when we arrived. The second day none of our toiletries were replenished and the room not vacuumed. The third day we left at 9 am and returned at 5 pm and the room was never cleaned at all, beds never made etc. we complained and they sent the housekeeper right up. I told her we were going to be here a while to come back in an hour and she said she was going home soon. The fooling day they never emptied our ice bucket just left it in the middle of the table were it was. They didn't vacuum the entire time we were there. We ended up staying an extra night and I insisted on a better price that I was quoted. They did comp that night but their housekeeping the next day was still poor. Still no vacuum. We asked when we left if the vacuum and they said yes daily. They never once did our room. All they did was make our beds with the exception of the one day when they never showed up at all. I think we deserve some kind of refund. Fran Holby
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Posted Aug 29, 2014
Pros: It was clean. The staff were friendly & helpful.
Location: It was a good location for us. Very near the highways & easy access to downtown.
It was a nice, comfortable room. The shower had good water pressure; plenty of fresh linen. TV was fine. The breakfast was good and had many selections.
4 out of 5
Recommended
for Everyone
by A verified traveler

Reasonably priced but a bit far from centre

Posted Aug 28, 2014
Hotel was basic but fine, and well priced. A bit too far to walk to downtown. Trolley bus stops at hotel, but service infrequent and timings irregular.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2014
Great hotel for the price. Breakfast was good, bed was comfy. Nice location. Perfect hotel when you are in a city where you don't want to spend a lot of time in the room.
2 out of 5
by A verified traveler from HHI, SC

Room with an odor

Posted Jul 29, 2014
Pros: Nice staff
Cons: parking smelly rooms
We checked in and noticed an odor similar to cat urine in first floor room. I called front desk, they contacted housekeeping and she came immediately to spray and request an ozone something. I called front desk back and asked for another room. They did not have one with two queens so we took a king. The front desk asked if we wanted a roll away and I said yes. We left for dinner and when we returned, no rollaway. I did not call desk back. All of us crammed on the king bed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2014
It was a good hotel. Close to downtown Charleston and the attractions. Nice view from the 5th floor.