Ratings based on 506 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice enough hotel for the price.

Posted Jan 27, 2015
Pros: staff were very helpful and friendly. room was very clean
A little noisy busy intersection but once you get the lay of land fairly easy to get anywhere .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

very comfortable roadtrip hotel

Posted Jan 25, 2015
Pros: it was clean and i liked the bed the breakfast was also nice
Cons: they just had plastiv plates and cutlery which made us feel like we're in a hostel
Location: Downtown of charleston
it was really close to downtown if you have a car and the rooms, especially the beds are really comfortable
3 out of 5
by A verified travelerfrom myrtle beach sc

much too far from downtown Charleston.

Posted Jan 25, 2015
Pros: staff
Location: very misleading if you thought you could get to downtown easy
staff friendly and room typical...no restaurants near and was too far from downtown Charleston to walk also we didn't know bus stop was right behind the hotel.....
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Value

Posted Jan 20, 2015
Pros: Clean, friendly, well located, value priced.
Cons: 3rd floor/east side windows (room 302) has safety glass & can't be opened. Probably due to security issues, but it looks tacky. Windows need cleaning
Location: What can be said about Charleston that is not already known? Great architecture, food, culture, street scene, shopping, historic sites, water sports.
I have stayed at this property several times over many visits to Charleston. If you are looking for a clean, pleasant experience at a decent price, this is a good choice. The property was renovated about a year ago, and the physical plant is in good condition. There are several other hotels in the immediate vicinity that are in the same category of properties (Courtyard, La Quinta, Hampton Inn) and I have stayed at all of them. This property is the best of that group. The amenities are basic, but decently done and certainly consistent with their price.
4 out of 5
Recommended
for Everyone
by A verified traveler

NICE LOCATION IN CHARLESTON SC

Posted Jan 4, 2015
Pros: The location and the price
Cons: The parking lot was full and many cars were parked outside of marked areas
Location: Go to downtown Charleston which is worth
A quick stop in Charleston and this place is a good choice. Close to downtown, but also conveniently located close to the main highways.
Comment from Hotel Management
Jan 5, 2015 by HIEGM, Hotel Management
Thank you for taking the time to write about your stay. I was pleased to hear that you had an enjoyable time. We look forward to another opportunity to serve you again!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Excellent location

Posted Jan 3, 2015
Pros: The location
Cons: The air system....Very loud.
Location: I shopped and visted historical sites
This hotel is located near many sites of Charleston and is locsted to many restaurants. The hotel offers breakfast and the staff is very courteous.
Comment from Hotel Management
Jan 7, 2015 by HIEGM, Hotel Management
Thank you for writing about your stay. I appreciate your feedback on the air conditioning system noise and will address that for the future. Otherwise, I am pleased you enjoyed your visit. We look forward to serving you again in the future.
3 out of 5
by A verified traveler

free breakfast

Posted Jan 2, 2015
small room, overcrowded. Staff was okay but they were overwhelmed.
Comment from Hotel Management
Jan 5, 2015 by HIEGM, Hotel Management
Thank you for your comments about your stay. I regret your dissatisfaction with your room size. We appreciate the feedback and will consider this in future changes to the guest rooms.
2 out of 5
by A verified travelerfrom Charlotte

Expected better for the price

Posted Dec 29, 2014
Holiday Inn Express is usually a pretty reliable chain, but our experience this time was not what we expected. Check-in was fine, friendly enough staff. Room was clean, a little musty, but nothing an open door to the outside wouldn't clear up. After breakfast the next morning, we got back to the room and neither key would work. Back down (6 flights of stairs because the 2 elevators were too busy) to the front desk. Clerk reset 2 new keys, saying they must have been deactivated, thinking we were leaving that day. Back up the 6 flights of stairs. Left the room for the day, making sure to put the "Shhh..." sign on the inside of the door so our room could be cleaned. Returned around 8:30 that evening to find the room had not been touched. And now the smell of cigarette smoke was quite strong. Determined it was coming from a neighboring room (?) and, again, opening the door to the outside helped eventually. Called down to the front desk, she offered more towels (not needed) and was writing up a report that the room had not been cleaned. At checkout the next morning, we discussed this with the desk clerk. He was not able to make any adjustment to our bill because we booked through Expedia and not directly with the hotel. He did give us a voucher for a free stay in the future, to "give them another chance to make us happy," which was a kind gesture.
Comment from Hotel Management
Jan 5, 2015 by HIEGM, Hotel Management
Thank you for taking the time to comment on your stay. I was troubled to read of the challenges you encountered with housekeeping service and door lock issues. I am glad you were able to speak with our staff at check out. This is certainly not the high level of service we wish to convey and we look forward to regaining your confidence during a return visit. Thank you again for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Dec 23, 2014
Need car to get to meeting street and other arias of interest.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2014
Was clean but slightly noisy. Could hear neighbors clearly.
Comment from Hotel Management
Dec 22, 2014 by HIEGM, Hotel Management
Thank you for taking the time to write about your stay. I was pleased you had an enjoyable experience and appreciate your feedback about the noise issues so we may address those concerns for the future.