Ratings based on 431 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Mom/daughter trip

Posted Oct 21, 2014
We had a lovely time in Charleston. I believe I was a bit deceived as far as how close the holiday inn express was to historic downtown. I would have preferred to be closer to the historic district as it was a bit difficult to get to and from things on a timely basis using the trolley therefore incurring a lot of cab fees. All in all the hotel was nice; the staff was nice, pleasant & helpful; the breakfast was a wonderful option & the room and beds were extremely comfortable.
Comment from Hotel Management
Oct 23, 2014 by HIEGM, Hotel Management
Thank you for taking the time to let us know about your stay. I am sorry that were dissatisfied with our location based upon your original expectations and was pleased to hear that the remainder of your experience was enjoyable. We hope you will consider us again should your travels bring you back to our area.
2 out of 5
by A verified traveler

Won't stay again

Posted Oct 20, 2014
This hotel is in a good location if you want to do 1st time touristy things, but is located in a tricky intersection where it's hard to get into traffic. Parking lot is small and the overflow lot was used and also full. Beware of those idiots who decide to park in the overflow lot entrance thinking that's a spot, they will block you in! The lobby of the hotel is nice, but as you go to the guestrooms and corridors past the lobby, you can tell it's an older property. The rooms are small, but the worst part are the air conditioner units! Ours was so loud I asked to be moved after 2 nights because we hadn't slept at all! Also, there is a major medical center across the street and all hours of the day and night there are ambulance sirens and the medical helicopter landing... Not to mention the street noise, as the property is located at a busy intersection. The breakfast bar was a nice, but it was packed every morning. When our room was cleaned all housekeeping did was change the bed and stock a few towels... No tub, toilet, or sink cleaning. It was disappointing and we will not stay again.
Comment from Hotel Management
Oct 23, 2014 by HIEGM, Hotel Management
Thank you taking the time to let us know about your stay. Your comments are appreciated so that we may take corrective measures to improve our product and service. Please accept our apologies for the parking issues and cleaniness issues you encountered. Should your travels bring you back to our area we hope you will give us an opportunity to regain your confidence.
3 out of 5
by A verified traveler

Disapponting

Posted Oct 19, 2014
Small, poor lighted bathroom.Breakfast was self service with plastic dishes and very basic food.
Comment from Hotel Management
Oct 21, 2014 by HIEGM, Hotel Management
Thank you for taking the time to let us know about your stay. Your comments are always appreciated as we continually strive to improve our level of service. Please accept our apologies for the poor lighting in your bathroom. I was also regret that you were dissatisfied with our breakfast offerings. Should your travels bring you back to area I hope you will give us another opportunity to regain your confidence.
3 out of 5
by A verified traveler

Posted Oct 18, 2014
There is a city bus stop about 50 yards from the hotel and we heard buses coming and going constantly. The staff and hotel itself was nice but I didn't get a good night rest while I was there
Comment from Hotel Management
Oct 22, 2014 by HIEGM, Hotel Management
Thank you for taking the time to let us know about your stay. I apologize for the noise issues with your room that hindered your ability to get a good nights sleep. Should your travels bring you back to our area we hope you will try us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Met needs.

Posted Oct 14, 2014
Pros: Overall good quality.
Good functional location for visiting Charleston with lower price than those close to DT.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, Oh

Posted Oct 13, 2014
Pros: The location was convenient to downtown and Mt. Pleasant.
Location: See above
This was a nice hotel, with a great location. The staff was friendly, and tried to be accommodating. The only complaint I have is that someone took a bag with dirty clothes in it, and no one could find it. I did not understand why anyone cleaning or checking our room would take it, when it was obviously not in the trash can. Other than that, we had a comfortable, enjoyable stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from jacksonville,nc

Great

Posted Oct 12, 2014
Everything was great. Wish there was a shuttle from hotel diwndown
Comment from Hotel Management
Oct 21, 2014 by HIEGM, Hotel Management
Thank you for taking the time to let us know about your stay. We look forward to serving you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, Ky

Good hotel in a crummy location

Posted Oct 11, 2014
Staff helped us solve a problem with our pet at check-in which we really appreciated. Clean, attractive hotel and nice staff. Parking was very tight and we ended up parking in the entrance lane the first night because we couldn't find a space. It's on a busy one way street so getting in and out was a little difficult. It's also in a very run down neighborhood.
Comment from Hotel Management
Oct 21, 2014 by HIEGM, Hotel Management
Thank you for your comments. I am sorry for the difficulty you encountered with available parking. We are working hard to correct this and hope you will try us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Nice hotel

Posted Oct 10, 2014
Very nice. Staff was very helpful calling cab , etc
Comment from Hotel Management
Oct 21, 2014 by HIEGM, Hotel Management
Thank you for your comments. I was delighted we provided great service to you and hope you will try us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Belfast N.Ireland

Nice hotel not to far out of downtown.

Posted Oct 1, 2014
Would come again. Only fault not enough tables and chairs for breakfast always a busy time no matter what time you go.