Free daily full breakfast

Reviews of Holiday Inn Express Charleston, an IHG Hotel

3.5 out of 5
Holiday Inn Express Charleston, an IHG Hotel
1943 Savannah Hwy, Charleston, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 1002 reviews" "
Rating 8 - Good. 337 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gordon Clare

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility has been well maintained and updated regularly by what I could tell. But, the bathroom needed some more TLC. A pet peeve is a sink that doesn't drain. Simple fix, a plumber comes in and cleans out the exit pipes below. The tub area just a little tired. Everything else, breakfast, lobby, etc all good. Never tried the pool as it was out of season when we were there.
Stayed 5 nights in Mar 2024

4/10 Poor

Bernadette

Property is good but they did daily charges on our account for no reason.
Stayed 6 nights in Mar 2024

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Charleston. Easy access to downtown and neighboring areas.
Stayed 2 nights in Mar 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service
The property needs up grade. The staff was wonderful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Vana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast attendants Kim and Chelsea were exceptional. The food was delicious and the dining area was spotless. Their wonderful personalities made for a very pleasant dining experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Donise, Aiken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my stay
Stayed 1 night in Feb 2024
Response from Leila on Mar 5, 2024
Thank you for staying with us. Please come back to see us again.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very knowledgeable friendly staff
Stayed 1 night in Feb 2024
Response from Leila on Mar 5, 2024
I'm so proud of our staff. I'm glad that they could help you. Please come back and see us.

8/10 Good

Brent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good room on the first floor and all was clean. The ac unit was falling apart but worked. I wasn’t upset at all. Breakfast was decent as well. The staff at the front desk was helpful, friendly and greeted me almost every time I passed by. Lots of water damages throughout the guest room corridors. Things like that takes away from the guest experience and recommend it be taken cared of asap. Water pressure in the shower sucked! It took me twice as long to take a quick shower. Crazy! Get rid of those shower heads and put in place good ones! Thanks!
Stayed 1 night in Feb 2024
Response from Kelly Fassett on Feb 12, 2024
Dear Brent,Thank you for sharing your experience with us. I truly value and appreciate your feedback about your stay. I will share this with the proper departments to ensure that these items are resolved.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Was well managed and convenient
Stayed 1 night in Feb 2024
Response from Kelly Fassett on Feb 12, 2024
Dear Mary,Thank you for staying with us. We hope you have an opportunity to stay with us again.

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees at this hotel made our stay! They were efficient, hard working, and fun. Everyone was helpful and smiles on their faces. The morning breakfast crew was excellent. I have never had a better breakfast bar. Thank you!
Stayed 2 nights in Feb 2024
Response from Kelly Fassett on Feb 12, 2024
Dear Paula,WOW! Thank you for the wonderful review about your recent stay. I truly can't wait to share these comments with the staff. Again thank you, I hope you have an opportunity to visit us again.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean and The staff was very friendly and accommodating.
Stayed 2 nights in Feb 2024
Response from Kelly Fassett on Feb 12, 2024
Dear Gary,Thank you for giving us a 5 out of 5 rating on your recent stay. We hope you have an opportunity to stay with us again.

10/10 Excellent

Keith

Stayed 1 night in Jan 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Kelly Fassett on Feb 12, 2024
Dear Terry,Thank you for staying with us. We hope you have an opportunity to stay with us again.

10/10 Excellent

Nickelette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kelly Fassett on Feb 12, 2024
Dear Nickelette,Thank you for giving us a 5 out of 5 rating on your recent stay. We hope you have an opportunity to stay with us again.

8/10 Good

Becky, Bluffton

Stayed 1 night in Dec 2023
Response from Leila on Dec 30, 2023
Thank you for sharing.

8/10 Good

Edna

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Leila on Dec 30, 2023
Thank you for sharing.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very neat, quiet, and had an excellent free breakfast.
Stayed 1 night in Nov 2023
Response from Leila on Nov 17, 2023
Thank you for your kind words. Please come and stay with us again.

10/10 Excellent

Umesh Naraindas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As i reached earlier they gave the early check in always smiling and friendly atmospheric nice location not far from the airport
Stayed 3 nights in Nov 2023
Response from Leila on Nov 12, 2023
Thank you for staying with us. I hope you come back and stay with us again. Have a wonderful day.

6/10 Okay

BRENDAN

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Leila on Nov 10, 2023
Thank you for staying with us.

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in the area
Great basic hotel. Good beds, good breakfast, friendly staff. Also, a traffic light at the entrance so you can get into the traffic on 17! Will stay again next visit to Charleston.
Stayed 3 nights in Nov 2023
Response from Leila on Nov 10, 2023
I'm glad that you enjoyed your stay. I look forward to seeing you next time you are in Charleston.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Leila on Nov 10, 2023
Thank you for staying with us.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Leila on Nov 4, 2023
Thank you for sharing.

10/10 Excellent

Nancy

Stayed 1 night in Oct 2023
Response from Leila on Nov 17, 2023
Thank you for staying with us.

10/10 Excellent

Paul

Stayed 2 nights in Oct 2023
Response from Leila on Nov 17, 2023
Thank you for doing the survey. Hope you come back and stay with us.

10/10 Excellent

Lanelias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Leila on Nov 4, 2023
Thank you for staying with us.

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Leila on Oct 19, 2023
Thank you for staying with us.

10/10 Excellent

Thomas

Stayed 3 nights in Oct 2023
Response from Leila on Nov 10, 2023
Thank you for staying with us.

2/10 Terrible

Shane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold in the room
Stayed 1 night in Oct 2023
Response from Leila on Oct 19, 2023
Thank you for staying with us.

10/10 Excellent

Fern, LAKE WALES

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Girl st desk was excellent. Very helpful. Very personable.
Stayed 1 night in Oct 2023
Response from Kelly Fassett on Oct 16, 2023
Fern,Thank you for the wonderful compliment about the front desk staff. I will share this with the staff.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to downtown and West Ashley
Stayed 1 night in Oct 2023
Response from Kelly Fassett on Oct 16, 2023
Dear Ann,We hope you had a wonderful stay while you were staying with us. We hope you have an opportunity to stay with us again.

10/10 Excellent

Suzanne

Stayed 1 night in Oct 2023
Response from Leila on Nov 4, 2023
Thank you for staying with us.

4/10 Poor

Dorota

Traveled with family
Disliked: Cleanliness
I checked in and when I went to the room, it looked like somebody has already checked in there- messed up bed, towels etc. I got a different room. The room is not very clean, it smells, lotion container was empty.
Stayed 1 night in Oct 2023
Response from Leila on Oct 3, 2023
Thank you for staying with us.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Leila on Sep 24, 2023
Thank you for sharing. Next time you are in town, please stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Leila on Sep 24, 2023
Thank you for staying with us. Please come back the next time you are in Charleston.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, friendly and helpful staff
Stayed 1 night in Sep 2023
Response from Kelly Fassett on Sep 21, 2023
Dear Amanda,Thank you for staying with us, I am so happy that you enjoyed your stay.

6/10 Okay

Jeremy

Business traveler
Liked: Staff & service, amenities
Overall quality was fine. There was cleaner residue on the desks, a lizard in the bathroom and no hot water this morning. Those are the 3 main negatives about my stay otherwise it was clean, quiet, and a friendly staff.
Stayed 1 night in Sep 2023
Response from Leila on Sep 24, 2023
Thank you for sharing. Please try us again next time you are in town.

8/10 Good

Gerald

Stayed 2 nights in Sep 2023
Response from Leila on Sep 24, 2023
Come back and stay with us next time you are in town. Thank you for sharing your review.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kelly Fassett on Sep 11, 2023
Dear Michael,Thank you for staying with us. We hope you have an opportunity to stay with us again.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early access bonus
We wereon a trip in the South East and being able to access our room early was a big bonus. Easy to find and short drive to downtown.
Stayed 1 night in Sep 2023
Response from Kelly Fassett on Sep 6, 2023
Dear Paul,I am so happy that you were able to check into the room earlier than expected. It sounds like you had a great time here in Charleston. We hope you have an opportunity to visit us again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kelly Fassett on Sep 6, 2023
Dear Linda,Thank you for staying with us. We hope you have an opportunity to visit us again.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kelly Fassett on Sep 7, 2023
Dear Jennifer,Thank you for staying with us. We hope you had a great time visiting Charleston.

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over and Above During a Crisis
Before we checked in we went to the beach. My child’s insulin pump broke in the water and there was no way to give her insulin or control her diabetes. We rushed to check in and figure out how to manage her diabetes out of town. The front desk was so supportive and listened to me as I was so upset. They quickly got us in our room. After we got the doctor to send prescriptions to pharmacy there, the front desk made sure I knew how to get to the pharmacy (it was a Saturday evening and we needed to use a pharmacy in North Charleston due to early closing of other stores). When we got back to the hotel, they asked again if we got everything figured out and if we needed anything. The next morning when we were checking out, the same lady was there and asked again if my child was ok. The customer service was beyond what I ever expected. They remembered us every time and asked if we were ok. The hotel room was perfect, bathroom was huge, and we loved the Dove toiletries! The breakfast was over the top amazing! The lobby had a lollipop tree you could take one from. It was just as much the small touches and the huge touches that made this hotel stand out from the rest! These women that helped me check in need recognition for the way they went over and above the entire stay! We are very thankful!
Stayed 1 night in Aug 2023
Response from Leila on Aug 31, 2023
Thank you for sharing. I'm so proud of this employee. I'm so glad you were able to enjoy your trip while you were here and I'm so happy that you got to experience true hospitality while you were here. Please come back the next time you are in Charleston.

10/10 Excellent

Holly

Stayed 1 night in Aug 2023
Response from Leila on Aug 31, 2023
Thank you for staying.

10/10 Excellent

Landon

Stayed 1 night in Aug 2023
Response from Leila on Sep 24, 2023
Thank you for sharing.

2/10 Terrible

Francoise

Disliked: Property conditions & facilities
No water at the hotel pipes broken! It’s disgusting my Vera wang suitcase was stolen out of my car
Stayed 1 night in Aug 2023
Response from leila on Aug 31, 2023
We would had help you with the issue if you talked to the front desk. Thank you for sharing.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Leila on Aug 27, 2023
Thank you for sharing.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Check in was fast and informative, place was very accommodating, clean, bed was super comfortable, room was quiet, close to a restaurant, which was great, all in all a wonderful experience and I will be back…..
Stayed 1 night in Aug 2023
Response from Kelly Fassett on Aug 22, 2023
Thank you for sharing your experience with us. We are pleased that you had an amazing experience. We look forward to your return visit.

8/10 Good

Lingqi

Stayed 1 night in Aug 2023
Response from Leila on Sep 24, 2023
Thank you for staying with us.

10/10 Excellent

Linda

Stayed 1 night in Aug 2023
Response from Kelly Fassett on Sep 7, 2023
Dear Linda,Thank you for staying with us. We hope you had a great time in Charleston.

8/10 Good

Mary Ellen Colbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Leila on Aug 18, 2023
Thank you for staying with us.