Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from greenville, sc

Great stay

Posted Jul 21, 2014
Great place to stay!! Staff was awesome and loved it!!
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel in Charleston, SC

Posted Jul 2, 2014
Pros: d├ęcor/
Cons: Printer was out of service my entire stay. This caused a great hardship for me.
Location: Close to everything I needed.
Nice facility/everything newly decorated Friendly staff
Comment from Hotel Management
Jul 11, 2014 by Guest Services Manager, Hotel Management
Dear Chasity, Thank you for reviewing our property and for staying at the Holiday Inn Express & Suites Charleston Airport & Convention Center! We really appreciate your feedback, as it is useful to provide excellent service to you, our valued guest. Thanks again for staying with us, and I hope that you had a safe travel home. We look forward to seeing you again soon!! Best Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

Access to airport

Posted Jun 3, 2014
Pros: Friendly and easy access from Charleston
Easy access to airport, shuttle service, breakfast served 6am
Comment from Hotel Management
Jun 13, 2014 by Guest Services Manager, Hotel Management
Dear traveler, Thank you for reviewing our property on the Expedia website! I'm happy to hear that you enjoyed our location, shuttle service, and early breakfast time. We strive to create a Great Hotel, that Guests Love, and I hope that you will come back and stay with us again soon! I hope you had a safe travel home, and we look forward to seeing you again soon! Best Regards!
5 out of 5
Recommended
for Everyone
by Erica from SC

Hotel was around the corner from Tanger Outlet.

Posted Jun 2, 2014
Hotel was very clean and we'll kept. Great continental breakfast food variety. Very comfy bed & pillows. Location was close to Wal-Mart and fast food locations in case hunger strikes. I LOVED my stay there and I will be back!
Comment from Hotel Management
Jun 13, 2014 by Guest Services Manager, Hotel Management
Dear Erica, Thank you very much for the kind review! I'm very happy to see that you enjoyed our clean hotel, breakfast choices, bed/pillows, and location. It always puts a smile on my face to read comments like this. I will pass along your comments to our staff here at the Holiday Inn Express & Suites Charleston Airport & Convention Center. I hope that you had a safe travel back home, and we look forward to seeing you again soon! Best Regards!
4 out of 5
Recommended
for Everyone
by Amy from TX

Clean, comfortable, and quiet

Posted May 28, 2014
This hotel was just what I needed: a calm, clean, convenient place to stay while I was out and about in the Charleston area for a few days. I arrived really late (1:30 or 2am), and the front desk attendant knew who I was as soon as I walked in the door and had my key ready and waiting. I thought it might be noisy, with the airport so near, but it wasn't an issue at all. Room and bathroom were spotless, bed and pillows were comfortable, room was quiet and dark at night. Would definitely stay again.
Comment from Hotel Management
Jun 13, 2014 by Guest Services Manager, Hotel Management
Dear Amy, Thank you for staying at the Holiday Inn Express & Suites Charleston Airport & Convention Center and for reviewing our property on the Expedia website! I'm glad that you were able to relax and get some rest during your stay! I'm also happy that you enjoyed the room, bathroom, bed/pillows, and the quietness of the hotel. I hope that you had a safe travel home, and we look forward to seeing you again soon!! Best Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from st. louis

Great Airport Location

Posted May 27, 2014
Pros: It was very neat, clean and we had a very spacious bathroom and shower. Staff was friendly and location to airport was great.
Cons: I thought the room decor was very cold and austere. Of course, the planes went right over us and the road behind the hotel was very noisy.
Location: I thought we would be close enough to the mall to walk but a shuttle was available. Local restaurant across the street was good.
After spending the weekend in Historic Charleston, we moved to the Holiday Inn Express for convenience for our flight the next morning. The staff were very friendly and directed us across the street to a local restaurant (very good food) for dinner but also offered a free shuttle to the outlet mall. It was great to have breakfast the next morning before departing on the courtesy shuttle to the airport. We enjoyed the spacious room and friendly service.
Comment from Hotel Management
Jun 13, 2014 by Guest Services Manager, Hotel Management
Dear Traveler, Thank you for staying at the Holiday Inn Express & Suites Charleston Airport & Convention Center and for reviewing our hotel! I'm happy that you were able to relax and enjoy our hotel before you flew out the next morning. I'm also glad to see that our friendly staff was able to suggest restaurants and other things to do in the area! I hope that you had a safe travel home, and we look forward to seeing you again soon!! Kindest Regards!
3 out of 5
by A verified traveler from Clayton, NC

Posted May 13, 2014
Pros: Location, landscaping, proximity to Malls and eating facitilies.
Cons: Staff knowledge, and customer relations. ( MUCH MORE dollar-oriented than customer-concerned.) Average customer is already tired and challenged.
Location: Adequate.
Facility nice; location convenient; room air conditioner blasted DIRECTLY on the bed because vents were not adjustable; administrative staff incompetent, argumentative and insolent. (Cost me $150 by failure to listen to customer, and checking me in under the wrong reservation number. It will be contested and challenged to the fullest degree because it was THEIR error!) NOT a happy camper, and will not patronize HI again.)
3 out of 5
Recommended
for Everyone
by Greg from Eastern WA state

Posted May 10, 2014
Pros: complimentary shuttle to the airport
more than adequate and one of the lower in cost in the area
Comment from Hotel Management
Jun 12, 2014 by Guest Services Manager, Hotel Management
Dear Greg, Thank you for reviewing our property on the Expedia Website. I'm glad that you were happy with the shuttle service and the hotel. I hope that you had a safe travel home, and we look forward to seeing you again soon! Best Regards!
5 out of 5
Recommended
for Everyone
by Noel

Posted Apr 28, 2014
Cons: They forgot to clean our room on one day during our three night stay. Email msgs to the hotel were unanswered. Best to call instead.
Breakfast included. Clean, modern rooms and common areas. Free airport shuttle. Convenient drive to downtown (15 minutes or so). Professional front desk staff.
Comment from Hotel Management
Jun 12, 2014 by Guest Services Manager, Hotel Management
Dear traveler, Thank you for reviewing our property on the Expedia website! I really appreciate your comments; this helps the staff at the hotel improve services to you, our valued guest. I do apologize for the room not being serviced during your stay and your email not being answered. I will speak with our Executive Housekeeper and front desk staff to get this issue taken care of. I hope that you had a safe travel home, and we look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by Judy from Alabama

Great!

Posted Apr 28, 2014
Pros: I like everything about it.
Location: There are two restaurants across the street from it, the Tangier Outlet stores are in walking distance.
When I checked in, the lady at the front desk greated me by name, having kindly remembered me from last year. That meant so much! I so enjoyed my stay, it could not have been better. I'll stay there again.
Comment from Hotel Management
May 15, 2014 by Guest Services Manager, Hotel Management
Judy, Thank you very much for reviewing our property on Expedia and for staying with us again at the Holiday Inn Express & Suites Charleston Airport & Convention Center!! I'm so glad that we remembered you by name and that you enjoyed your stay! We always love to hear that! I hope that you had a safe travel home, and we look forward to seeing you again on your next trip to Charleston, SC! Best Regards!