Ratings based on 527 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom new hampshire

Where's the staff?????????

Posted May 16, 2015
Pros: Quiet location
Cons: there were 7 people waiting in line to check in and no one was at desk for over 10 minutes. Have more than 1 person on duty at desk.
long wait for check in. TOO LONG!!!!! No one at front desk for over 10 minutes! No one in refreshment area to serve.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2015
Rooms were clean. Staff was nice and helpful. Hotel was close to most of the restaurants. I really enjoyed the study there.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom South Carolina

Very close hotel to Patriot's Point

Posted Apr 26, 2015
Pros: The breakfast was awesome! Highly recommended.
Cons: Fix the refrigerator setting in our room.
Our hotel experience was nice overall. The room was comfortable. The one negative thing that happened: the refrigerator froze our bottle water we placed in there over night which was not good.
Comment from Hotel Management
Apr 28, 2015 by HotelStaff, Hotel Management
Thank you for being our guest.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Greenville, SC

Great Location

Posted Apr 6, 2015
Pros: The location, amenities, cleanliness. Bed was very comfortable.
Cons: Breakfast time could be extended to spread out the crowd.
Location: Easy access to all beaches, great restaurants, Patriot's Pointe and downtown area. No problem with traffic.
Hotel staff greeted us courteously as we checked in and welcomed us each time we returned from our excursions, asking when we left if they could help with anything and to have a great time. Amenities were excellent even if pool had not opened yet. Easy access to downtown and beaches. Room was very clean, very comfortable and well appointed with everything we needed including iron, hairdryer and "coffee". Full breakfast served each morning which was delicious. Only one thing negative during our stay. I wish breakfast was served until about 11:00 am to stretch out crowd and allow for sleeping in after late nights. Overall, we will be back and certainly recommend to others.
Comment from Hotel Management
Apr 19, 2015 by Hotel Staff, Hotel Management
I am so glad you found our hotel so convenient for your needs. I do hope you will return in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Apr 3, 2015
This hotel is mid-way between Charleston and the beaches, there are grocery stores and restaurants within walking distance.
Comment from Hotel Management
Apr 19, 2015 by Hotel Staff, Hotel Management
Thank you for being our guest. I do hope to see you again in the future.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Great location, room so so.

Posted Mar 23, 2015
Pros: The location for the beaches and downtown was terrific, the staff were very friendly and the breakfast was quite good.
Cons: Obviously, the issue with the room wouldn't be hard to improve.
Location: Close to the beaches, and the highway to downtown. Also, grocery stores and restaurants very close too.
For some reason we were given a room for the handicapped, which normally is a good thing because of the larger space. However, in this case the shower was situated about 4 feet from the floor which would have been fine for someone in a wheelchair or a small child, but showering for an adult was almost impossible. In addition, the air conditioning unit sounded like an aircraft carrier when it came on, and the fridge was so loud we had to unplug it at night to get any sleep.
Comment from Hotel Management
Apr 2, 2015 by HotelStaff, Hotel Management
I am sorry to hear about the issues you encountered on your stay with us. I will use your feedback to better our services.
3 out of 5
by A verified traveler

Posted Mar 17, 2015
Room had humid feel/ smell to it. Bed was too soft
Comment from Hotel Management
Apr 2, 2015 by HotelStaff, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mass

HI Express Mt. Pleasant

Posted Mar 10, 2015
Pros: Location was great for downtown, shopping and dining
Location: Downtown close, restaurants wonderful
Room, location, staff were excellent, friendly, helpful. Only problem was room was very dusty, my wife took a towel and dusted everywhere. Housekeeping staff were notified.
Comment from Hotel Management
Mar 18, 2015 by Manager, Hotel Management
Thank you for taking the time to review your stay with us. I will use your feedback to help better our services.
5 out of 5
Recommended
for Families
by Kathleenfrom Jersey Shore

great base for house-hunting in the area with kids

Posted Feb 27, 2015 on Hotels
great location for exploring both the Charleston and Mount Pleasant area during our house-hunting trip. Beds were a bit soft for my comfort. Plenty of pillows, though, and rooms were clean. Frig in room. Daily breakfast was good convenience while traveling with kids. Front desk and cleaning staff were very helpful and pleasant. Walking distance to drugstore, supermarket, and some fast food places when needed. Close to major roads (with lots of the usual stores like Home Depot, Kohl's, Marshalls, etc., and really nice park down the street.
Comment from Hotel Management
May 23, 2015 by Manager, Hotel Management
Thank you so much for staying with us. I am glad to hear that you found our location so convenient. I hope the house hunting went well, this a beautiful place to live (especially with kids).
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value. Convenient to downtown

Posted Feb 21, 2015
It was a nice hotel for the money. I was not thrilled that the Saturday rate was $100 more per night than the Sunday rate. It was a great location! Convenient to dowtown Charleston and where we needed to go. Glad it is right across the street from a Whole Foods! Morning breakfasts were great and workout room clean if a bit small.
Comment from Hotel Management
Mar 18, 2015 by Manager, Hotel Management
Thank you for being our guest.