Ratings based on 466 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Florida

Not what I was expecting

Posted Sep 20, 2014
Pros: The bar and view.
Cons: Cleanliness and moisture in the Rooms.
Location: Historic Charleston was just about a 5-10 minute drive. There is a restaurant called Bull St. market and it was delicious. a must try!!
Arriving to the hotel was a nice experience. The staff was very friendly. However, once we got to our room, we were totally disappointed. It smelled moldy and it felt damp. They did send someone up to spray something in the a/c filter to assist with the odor. I pointed out that it could be coming from the ceiling that had a lot of black areas that appeared to be mold. The young man was friendly and said that it was not. This was not comforting. We were offered to move to another room, but by this point, I had my jammies on and was ready to sleep after driving most of the day. When I took a shower, the shower floor was very slippery and I had to be careful not to fall. There was also hair in my daughters bed and hair in the bathtub. We visited the hotel restaurant that we read good reviews on and this again was disappointing. The view from the restaurant was a bonus and the gentleman that was serving in the bar was very attending and pleasant.
Comment from Hotel Management
Sep 25, 2014 by Jeremy, Hotel Management
Dear Anna, Thank you for staying at the Holiday Inn Riverview we are very grateful for your business. I am very sorry we did not meet your expectations we strive to have the best customer service and clean comfortable guest rooms for each and every guest. I will personally inspect your guest room for deficiencies and we will make any and all corrections; in addition, we will use your room for training purposes for other staff members. We appreciate your business and rest assured we will make the necessary changes moving forward, thanks again for your business.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sumter SC

Best View In Charleston , Guaranteed

Posted Sep 8, 2014
Pros: Location and View
Cons: Night Service at restaurant was a little slow
Location: Minutes From Downtown , Patriot Point and SC Aquarium and only about 20 minutes From Folly Beach and Angel Oak Park
Friendly Staff, Excellent Location, Clean , Comfortable Rooms.
Comment from Hotel Management
Sep 17, 2014 by Jeremy, Hotel Management
Dear Robert, Thanks for staying with us! Your comments fit our target: Friendly staff, Excellent location, Clean and Comfortable guest rooms. Thanks again for staying with us we hope to see you in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lawndale, NC

Posted Sep 4, 2014
The hotel was great. Employees friendly and helpful. The location was perfect. Close to downtown.
Comment from Hotel Management
Sep 9, 2014 by Jeremy, Hotel Management
Dear Ann, Thanks Ann for the wonderful comments! With the hotel being centrally located to Downtown, West Ashley and Folly Beach we are just moments to the Plantations, Tours and the popular beaches. The Holiday Inn is known for Southern Hospitality and we are very grateful for your business.
3 out of 5
Recommended
for Everyone
by A verified traveler from atlanta GA

Accommodating staff

Posted Sep 2, 2014
We were initially not pleased with the room we were given. Even though they were booked, they found another more suitable room to accommodate us. I appreciated their attitude very much.
Comment from Hotel Management
Sep 5, 2014 by Jeremy, Hotel Management
Dear Anne, Thank you so much for staying at the Holiday Inn Riverview ! I am pleased that the staff was able to accommodate your needs and find a room that was more suitable for your stay. Customer service is our number one goal and that is what the hotel is known for. Thanks again for staying at the Holiday Inn Riverview we look forward to seeing you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Had a great stay. Convenient to the historic district. Incredible view, and great hotel bar.
Comment from Hotel Management
Sep 5, 2014 by Jeremy, Hotel Management
Dear Guest, Thank you so much for staying at the Holiday Inn Riverview! Our lounge located atop the hotel has the best adult beverages in town, not to mention the best views of Downtown, Folly Beach and West Ashley. Thanks again for staying at the Holiday Inn Riverview we look forward to seeing you in the future.
Comment from Hotel Management
Sep 5, 2014 by Jeremy, Hotel Management
Dear guest, Thanks for choosing the Holiday Inn RIverview we are very grateful for your business. With our hotel being centrally located to all the "hot spots" in Charleston it makes travel easy. In addition, we have a free shuttle that will take you to Downtown every 2 hours staring at 7:30 am - 9:30 pm. Moreover, the views from the hotel are amazing you can see all of Downtown, Folly Beach and West Ashley. Thanks again for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
The hotel is in a great location and offers a wonderful view. However, the rooms are outdated.
5 out of 5
Recommended
for Everyone
by A verified traveler

MsD Hotel Stay

Posted Aug 16, 2014
Cons: BALCONY THAT I CAN SIT OUTSIDE
Location: GREAT
GREAT !!!! I WILL STAY THERE AGAIN SOON. ANY FREE NIGHTS OR WEEKEND AVALIBLE ?
Comment from Hotel Management
Aug 25, 2014 by Jeremy, Hotel Management
Dear MsD, We would love to see you again! I don't have any free nights but we do however, have spectacular rates compared to other hotels in the market and we offer: Free parking, Free shuttle, Free WIFI, Free newspaper and always Free smiles. Thanks again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Wonderful fun trip to Charleston!

Posted Aug 16, 2014
Hotel is in an amazing location, and free shuttle downtown drops off in great location and saves gas! Restaurant at the top has beautiful view and very nice staff.
Comment from Hotel Management
Aug 26, 2014 by Jeremy, Hotel Management
Dear Sam, Thanks for the nice comments! Our Free shuttle to Downtown leaves the hotel every 2 hours starting at 7:30 am - 9:30 pm. In addition to the Free parking its an easy and inexpensive way to see Charleston without fighting traffic and or parking. We hope to see you soon.
2 out of 5
by A verified traveler

Bad Experience

Posted Aug 11, 2014
Pros: Nice views from restaurant.
Cons: What couldn't be improved safety wise.
The electricity went out Saturday after a thunder storm and was out for 10 hours. The emergency lighting failed and the Desk was handing out glow sticks. The stairs were inside the building and un-lit in places. Overall a very bad experience. Additionally, There is no number on your web site to call with such a complaint. I would have moved to another Hotel if one had been available.
Comment from Hotel Management
Aug 31, 2014 by Jeremy, Hotel Management
Dear Guest, After the huge flash flood and thunder storm most of Charleston lost power and the entire Downtown was flooded. It was a horrible experience for our guest and the staff. We have never lost power for such an extended amount of time. Unfortunately, we had no control in turning the power back on all we could do was call SC&G (Power Company) and let them know we were still without power and if they could restart our power as quickly as possible. I am sorry that you had to experience such a awful natural disaster.
5 out of 5
Recommended
for Everyone
by A verified traveler from charlotte

Nice hotel

Posted Aug 2, 2014
I would Definitely recommend it to my friends! Love the staffs there, very resourceful& helpful. It was a wonderful experience!