Restaurant

Reviews of Hyatt Place Charleston Airport/Convention Center

3 out of 5
Hyatt Place Charleston Airport/Convention Center
3234 W Montague Ave, North Charleston, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 671 out of 1000 reviews" "
Rating 8 - Good. 227 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

June

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t give this a 5 star Since there was no shuttle to airport Also we arrived at 11.30 to check in , was told our room was reddy but would be charged a $10 early check in !
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 15, 2024
Dear June, Thank you for your feedback regarding your stay at Hyatt Place Charleston Airport/Convention Center. We were pleased you enjoyed your overall stay with us. However, we apologize that your stay did not meet all of your expectations and for the inconvenience caused by the non-availability of a shuttle to the airport at your desired time and the early check-in fee. We are very grateful for your patience. Without feedback, good or bad, we cannot improve our service to our guests! We hope we have another opportunity to welcome you back to our hotel. Best regards, Hyatt Place Management Team

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as advertised. Upscale, clean, quiet with a solid breakfast!
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 13, 2024
Dear Lawrence, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thanks for choosing us; we look forward to your return!Best regards, Hyatt Place Management Team

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 9, 2024
Dear Barbara, Thank you for choosing us for your recent stay! It is great to know that we exceeded all of your expectations, and we are glad you liked our property. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

6/10 Okay

Quynh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 9, 2024
Dear Quynh, Thank you for choosing our hotel for your recent visit and for taking the time to rate your experience. We are glad you enjoyed your overall experience, but we want to apologize for not meeting every expectation and are disappointed to know that your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best regards,Hyatt Place Management Team

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 2 nights in Apr 2024
Response from Hyatt Place Management Team on Apr 8, 2024
Dear David, Thank you for the generous rating! It is excellent to know that we exceeded all of your expectations, and we appreciate you mentioning the ease of parking. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very freindly.
Stayed 1 night in Apr 2024
Response from Hyatt Place Management Team on Apr 6, 2024
Dear Roland, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We were thrilled to read how much you enjoyed your time with us and the friendly service you received from our hard-working associates. It will be a pleasure to share your gracious comments with them.Thank you once more for taking the time to write a review. We look forward to welcoming you back soon.Best regards,Hyatt Place Management Team

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not being able to collect Hyatt points for the stay!
Stayed 3 nights in Mar 2024
Response from Hyatt Place Management Team on Apr 5, 2024
Dear James, As a World of Hyatt member, we appreciate your loyalty and are glad we could welcome you to Hyatt Place Charleston Airport/Convention Center. Thank you for the five-star rating! Furthermore, we realize that the specifics of our reward points system may have caused you inconvenience, and for that, we sincerely apologize. Please know that our loyalty program is designed to reward bookings made directly with us. We regret that this was not communicated effectively at the time of your booking. We value your feedback as it helps us improve our services. If you need any assistance or have any queries regarding our loyalty program, please feel free to reach out to us directly. We hope to welcome you again and provide a more seamless experience.Best regards,Hyatt Place Management Team

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked me in on the evening of 3/31 was so friendly and helpful. He made sure that I liked my room and that I felt safe in my location. My room was perfect. I was on the 5th floor. I couldn't ask for better service! My room was perfect, the breakfast was really nice. I didn't get to use the pool so I can't say anything about that. But based on my experience, I'm sure it was fantastic.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Apr 2, 2024
Dear Amy, Thank you for the great review! We're overjoyed to hear that our associates exceeded your expectations with their superb service and friendly demeanor. We are also glad you enjoyed the breakfast and found your room perfect; thank you for mentioning you felt secure in our safe environment. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Kiarra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management Team on Apr 2, 2024
Dear Kiarra, Thank you for the five-star rating! It is great to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Rhonda

Traveled with family
Liked: Amenities
The continental breakfast was excellent. There was a wider array of food choices and everything I had was delicious.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Apr 1, 2024
Dear Rhonda, Thank you for your kind review regarding our breakfast buffet. We are glad that you enjoyed our variety of items. Our team is committed to ensuring that your day gets started off on the right note. We will enjoy sharing your kind remarks with them. Thank you once more, and all of us at Hyatt Place Charleston Airport/Convention Center hope to see you again on your next visit to Charleston.Best regards,Hyatt Place Management Team

10/10 Excellent

Felicia

Traveled with group
Everyone was exceptionally nice and informative.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management Team on Apr 1, 2024
Dear Felicia, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We were thrilled to read how much you enjoyed your time with us and also the service you received from our hard-working associates. It will be a pleasure to share your gracious comments with them.Thank you once more for taking the time to write a review, and we look forward to welcoming you again very soon.Best regards,Hyatt Place Management Team

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was adequate, clean. One elevator was broken during our stay which made wait times longer. Breakfast was ok too.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 27, 2024
Dear Tiffany, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We are glad you found us adequate and clean and enjoyed the breakfast. However, we would like to apologize for the longer wait times you experienced for our elevator. We certainly understand your frustration and are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. Best regards,Hyatt Place Management Team

8/10 Good

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Hyatt Place Management Team on Mar 20, 2024
Dear Melinda, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We are delighted you found everything about us satisfying. We love providing a seamless travel experience with our outstanding location, service, and amenities.Thanks for choosing us; we look forward to your return!Best regards,Hyatt Place Management Team

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 21, 2024
Dear Amanda, Thank you for the five-star rating! It is great to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

6/10 Okay

Rachel

Business traveler
Liked: Cleanliness, staff & service
Nice room layout
Stayed 4 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 17, 2024
Dear Rachel, Thank you for your positive feedback on our room layout! We're delighted you appreciated the design. We strive to create comfortable and welcoming spaces for our guests to enjoy. We hope to welcome you back for another enjoyable stay soon!Best regards, Hyatt Place Management Team

10/10 Excellent

Chris, El Dorado Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay - nice clean room and comfy bed.
Stayed 4 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 14, 2024
Dear Chris, Thank you for sharing your experience with fellow travelers. We are glad you enjoyed your room, particularly the comfortable beds. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their excellent work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Hyatt Place Charleston Airport/Convention Center whenever your travels bring you back this way.Best regards, Hyatt Place Management Team

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when visiting our son in the Navy in Goose Creek as it is convenient, quiet and clean, with a good breakfast. Close to the airport and downtown Charleston.
Stayed 4 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 14, 2024
Dear Kathleen, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We appreciate the flattering remarks and are glad you enjoyed everything about your visit, especially our location, which suited your needs. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thanks for choosing us; we look forward to your return!Best regards, Hyatt Place Management Team

8/10 Good

Dusty

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This property booked lots of young kids for a cheer event and shut down the pool for the weekend. We and friends of ours specifically booked here for this reason.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 12, 2024
Dear Dusty, Thank you for your feedback regarding your stay at our hotel. We hope you will accept our apologies for the issues you encountered. We seek to make each guest feel at home; therefore, we are disappointed this was not your experience. We will share your feedback appropriately and are very grateful for your patience. Without feedback, good or bad, we cannot improve our service to our guests! We hope we have another opportunity to welcome you back to our hotel. Best regards, Hyatt Place Management Team

10/10 Excellent

Anikia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 12, 2024
Dear Anikia, Thank you for sharing your comments. We are glad you thoroughly enjoyed your time with us. Everything we do is aimed at making our guests feel right at home. Thank you for choosing Hyatt Place Charleston Airport/Convention Center during your time in the city. It was a pleasure having you, and we hope to see you again on your next visit to the area.Best regards, Hyatt Place Management Team

10/10 Excellent

Sharon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!!!
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 12, 2024
Dear Sharon, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We are thrilled to read how much you enjoyed your time with us and the service you received from our hard-working associates. It will be a pleasure to share your gracious comments with them. Thank you once more for taking the time to write a review. We look forward to welcoming you back soon.Best regards, Hyatt Place Management Team

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay. However, the air conditioner in the room was very loud. Also, the bathroom fan was EXTREMELY loud.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 11, 2024
Dear Christine, Thank you for your feedback regarding your recent stay at Hyatt Place Charleston Airport/Convention Center. We are glad to hear you had a comfortable stay. However, we apologize for any inconvenience caused by the noise from the air conditioner and bathroom fan. Your comments will be shared with our team to ensure a better experience for future guests. We appreciate your understanding and hope you will be back to revisit soon. Best regards, Hyatt Place Management Team

4/10 Poor

Jaheem

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stains on the walls of room.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 11, 2024
Dear Jaheem, Thank you for sharing your feedback. We apologize for any inconvenience experienced during your stay. Our team strives to maintain high cleanliness standards, and we will address this matter internally. Your comments are valuable as we continuously work to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best regards, Hyatt Place Management Team

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
The pool
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 10, 2024
Dear Sidney, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind rating! We were thrilled you enjoyed your time with us and also the pool.Thank you once more for taking the time to write a review, and we look forward to welcoming you again very soon.Best regards,Hyatt Place Management Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 10, 2024
Dear James, Thank you for the generous rating! It is great to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 11, 2024
Dear Loren, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt Place Charleston Airport/Convention Center.Best regards, Hyatt Place Management Team

10/10 Excellent

Ivonne

Excellent
Stayed 3 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 10, 2024
Dear Ivonne, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We are glad you enjoyed everything about your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities.Thanks for choosing us; we look forward to your return!Best regards,Hyatt Place Management Team

8/10 Good

Axel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the friendly service! 5 ⭐️ We don‘t like the loud traffic.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Management Team on Mar 9, 2024
Dear Axel, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We were thrilled to read how much you enjoyed the friendly service you received from our hard-working associates. It will be a pleasure to share your gracious comments with them. However, we are sorry if your stay was disrupted by any outside noise. Our front desk is always available to help, so we truly regret that we were not aware of the noise problem, as we would have been happy to try and resolve the issue.Thank you again for being our guest, and we hope you will return so that we can provide you with the seamless experience you deserve!Best regards,Hyatt Place Management Team

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly both at check-in and otherwise. Room was clean and comfortable. Did not use all amenities as we were there for only one night.
Stayed 1 night in Mar 2024
Response from Hyatt Place Management Team on Mar 5, 2024
Dear Cheryl, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We were thrilled to read how much you enjoyed your clean, comfortable room and also the service you received from our hard-working associates. It will be a pleasure to share your gracious comments with them.Thank you once more for taking the time to write a review, and we look forward to welcoming you again very soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at front desk very pleasant and helpful.
Stayed 1 night in Jan 2024
Response from Hyatt Place Management Team on Feb 28, 2024
Dear Sandra, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We were thrilled to read how much you enjoyed your time with us and also the service you received from our hard-working front desk associates. It will be a pleasure to share your gracious comments with them.Thank you once more for taking the time to write a review, and we look forward to welcoming you again very soon.Best regards,Hyatt Place Management Team

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hyatt Place Management Team on Feb 26, 2024
Dear Jill, Thank you for choosing Hyatt Place Charleston Airport/Convention Center. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards, Hyatt Place Management Team

8/10 Good

William, North Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was modern, very clean. Design of the bathroom door in conjunction with the toilet wasn't the greatest but that's the only complaint.
Stayed 2 nights in Feb 2024
Response from Hyatt Place Management Team on Feb 27, 2024
Dear William, Thank you for your feedback regarding your stay at our hotel. We were pleased you enjoyed your overall stay with us and liked our clean and modern property. However, we regret any disappointment you had with the bathroom design. We will share your feedback appropriately and are very grateful for your patience. We cannot improve our service to our guests without feedback, good or bad! We hope we have another opportunity to welcome you back to our hotel. Best regards, Hyatt Place Management Team

10/10 Excellent

Patrick

Stayed 1 night in Feb 2024
Response from Hyatt Place Management Team on Mar 21, 2024
Dear Patrick, Thank you for the five-star rating! It is great to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and professional.
Stayed 4 nights in Feb 2024
Response from Hyatt Place Management Team on Feb 20, 2024
Dear Tanya, Thank you for your recent stay at the Hyatt Place Charleston Airport/Convention Center and your very kind review! We were thrilled to read how much you enjoyed your time with us and also the service you received from our hard-working associates. It will be a pleasure to share your gracious comments with them.Thank you once more for taking the time to write a review, and we look forward to welcoming you again very soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Winter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, pricey but worth the cost. Breakfast was so/so but not bad. The mattress was awful
Stayed 1 night in Feb 2024
Response from Hyatt Place Management Team on Feb 18, 2024
Dear Winter, Thank you for sharing your experience at Hyatt Place Charleston Airport/Convention Center! We are pleased that you found our hotel outstanding and worth the cost. Your input on breakfast is noted, and we appreciate your understanding. We apologize for any inconvenience regarding the mattress. Your satisfaction is important to us, and we hope to welcome you back for another positive stay!Best regards, Hyatt Place Management Team

2/10 Terrible

Sam

Stayed 1 night in Feb 2024
Response from Hyatt Place Management Team on Feb 14, 2024
Dear Sam, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best regards,Hyatt Place Management Team

8/10 Good

Thomas

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hyatt Place Management Team on Feb 13, 2024
Dear Thomas, Thank you for the friendly rating! It is great to know that we met all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

6/10 Okay

Ivan

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The only reason we stayed here it’s because it said it had an indoor pool. Unfortunately the whole time we were there the pool was closed due to maintenance!!
Stayed 2 nights in Feb 2024
Response from Hyatt Place Management Team on Feb 13, 2024
Dear Ivan, Thank you for sharing your experience; we appreciate you choosing us! However, we apologize that your stay did not meet all of your expectations. Please accept our apologies for the inconvenience caused by the pool not being available during your visit. We know that the small details add up and significantly impact your overall impression. We would love another opportunity to bestow the service we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Johnny

Stayed 1 night in Feb 2024
Response from Hyatt Place Management Team on Mar 21, 2024
Dear Johnny, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Place Charleston Airport/Convention Center. We look forward to your return and wish you all the best with your future travels.Best regards,Hyatt Place Management Team

10/10 Excellent

Shannon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and cleaned will return
Stayed 1 night in Feb 2024
Response from Hyatt Place Management Team on Feb 8, 2024
Dear Shannon, We're delighted by your review! Maintaining a clean and comfortable environment is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work and will be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Hyatt Place Charleston Airport/Convention Center.Best regards, Hyatt Place Management Team

8/10 Good

Teemonji

Liked: Staff & service
It’s good place to stay if you goin to airport in morning
Stayed 1 night in Feb 2024
Response from Hyatt Place Management Team on Feb 6, 2024
Dear Teemonji, Thank you for choosing Hyatt Place Charleston Airport/Convention Center and sharing your experience. It is lovely to know that our proximity to the airport enhanced your stay with us. We take pride in offering a convenient and comfortable base for airport travelers. We appreciate your great feedback and hope to have you as our guest again. Best regards, Hyatt Place Management Team

10/10 Excellent

April

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient for shopping and food places.
Stayed 1 night in Jan 2024
Response from Hyatt Place Management Team on Feb 6, 2024
Dear April, Please accept our gratitude for reviewing your stay at Hyatt Place Charleston Airport/Convention Center. We thank you for mentioning our convenience to various restaurants and shopping. We received many positive comments about our location, so we are pleased this was part of elevating your stay. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Best regards, Hyatt Place Management Team

6/10 Okay

Geraldine

Traveled with family
Very average, the roo. Itself was ok but being on first floor it was rather noisy both from hallway and from upstairs, the breakfast food was all rather bland, the blinds were dirty. Staff was ok. Pool was fine. There was just no "wow" about anything
Stayed 2 nights in Feb 2024
Response from Hyatt Place Management Team on Feb 6, 2024
Dear Geraldine, Thank you for taking the time to share your honest feedback. This level of detail is essential to know how to improve for future experiences. While we are delighted to have welcomed you as our guest, we are disappointed to hear that we fell short of delivering the fantastic experience guests have come to expect. We appreciate the constructive criticism and will constantly work towards meeting the expectations we proudly set for each of our guests. We hope you will revisit and let us prove this to you during your next visit.Best regards, Hyatt Place Management Team

10/10 Excellent

Sherina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and everyone is very nice. The rooms are very spacious.
Stayed 2 nights in Jan 2024
Response from Hyatt Place Management Team on Feb 3, 2024
Dear Sherina, Thank you for the fantastic review of Hyatt Place Charleston Airport/Convention Center. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. We are delighted you enjoyed your stay and are happy to read how much you liked your spacious room. It is lovely to know that your interactions with our staff have been exceptional. We will certainly share your words of appreciation with them. We appreciate your feedback and look forward to your next visit.Best regards, Hyatt Place Management Team

10/10 Excellent

Carolyn

Stayed 1 night in Feb 2024
Response from Hyatt Place Management Team on Mar 21, 2024
Dear Carolyn, Thank you for the five-star rating! It is great to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Place Charleston Airport/Convention Center, and we hope to see you again soon.Best regards,Hyatt Place Management Team

10/10 Excellent

Gary

Traveled with partner
Liked: Amenities, property conditions & facilities
GREAT LOCATION
Stayed 2 nights in Jan 2024
Response from Hyatt Place Management Team on Feb 2, 2024
Dear Gary, Thank you for your excellent review of Hyatt Place Charleston Airport/Convention Center. We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to Charleston.Best regards,Hyatt Place Management Team

10/10 Excellent

michael a

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant place to stay.
Stayed 2 nights in Jan 2024
Response from Hyatt Place Management Team on Feb 3, 2024
Dear Michael A., We are delighted you enjoyed your stay at the Hyatt Place Charleston Airport/Convention Center. We strive to provide each guest with an exceptional visit; therefore, knowing we exceeded your expectations is lovely. We hope you will come back whenever your travels bring you to Charleston.Best regards, Hyatt Place Management Team

10/10 Excellent

Kane

Stayed 1 night in Jan 2024
Response from Hyatt Place Management Team on Mar 21, 2024
Dear Kane, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Place Charleston Airport/Convention Center. We look forward to your return and wish you all the best with your future travels.Best regards,Hyatt Place Management Team

10/10 Excellent

Jonathan

Response from Hyatt Place Management Team on Jan 25, 2024
Dear Jonathan, We are thrilled you had an excellent stay at Hyatt Place Charleston Airport/Convention Center, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best regards,Hyatt Place Management Team

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Hyatt Place Management Team on Jan 19, 2024
Dear Karen, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Hyatt Place Charleston Airport/Convention Center. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best regards, Hyatt Place Management Team

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely one of the most pleasant stays I have had anywhere. I come to Charleston probably four times a year on business. I will Make sure every stay is here
Stayed 1 night in Jan 2024
Response from Management Team on Jan 17, 2024
Dear michael, Thank you for sharing about your stay at Hyatt Place Charleston Airport/Convention Center. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thank you for making us your preferred choice on every visit, and we look forward to seeing you soon.Best regards, Hyatt Place Management Team