Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom k

Excellent customer service .. GREAT Staff

Posted May 10, 2015
Clean linens, ex staff, wonderful food and u get info from the staff about all of the locals events and locations throughout the city
5 out of 5
Recommended
for Everyone
by A verified traveler

great

Posted Apr 27, 2015
great time- kids had a blast. Everyone was nice and hotel was very good
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
The shuttle collection from the airport was efficient. Friendly staff. Very good size rooms with good facilities. The bar area could do with improving it is very basic and attaches to the reception.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jacksonville FL

Very relaxing, convenient to Historical District

Posted Apr 18, 2015
Pros: Large rooms, very clean, salt-water pool, free breakfast.
We wanted to stay in the Historical District but it was all booked, so we found this Hyatt. We could not have been happier. It is very convenient to I26 to downtown. Room was good size with separate area with sofa and desk. Bed was very comfortable. All was very clean. Staff was very helpful, when I asked for a chocolate milk the young lady really took her time making one from scratch. Hotel is close to the Outlets Mall for a change of pace. The free breakfast was awesome. We will stay here again next time we come to Charleston.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saginaw, MI

Nice hotel and very clean!

Posted Apr 12, 2015
Pros: The hotel was warm and welcoming from the second we walked in the door. Very clean and updated.
The staff were excellent to work with and very nice. We were able to get into our room early thanks to the front desk staff and the cleaning people. The room was updated and very clean. Would recommend this hotel to everyone and would stay here again in a heartbeat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Clean convenient comfort. Excellent no more to add bbbbbbbbbbb
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel nice price

Posted Apr 7, 2015
The ONLY negative is the bathroom layout. Hard to get in and out of shower/toilet area for older less agile folks
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2015
If a Hyatt Place is near where I'm going...that's where I'm staying. Every time...above my expectations. Thank you!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pelham,Al

excellent hotel

Posted Mar 29, 2015
This is the second time that we have stayed at this hotel. We have been very pleased both times. The beds are very comfortable and we love the sitting area with the sectional sofa. The complimentary breakfast is outstanding! Very pleased! We look forward to our next visit to Charleston! No other place will do!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gastonia, NC

Its a great place to stay!

Posted Mar 26, 2015
I really enjoyed staying here with my family. The price is great, and the rooms are comfy! The breakfast was great, and the outlets are very close.