Ratings based on 677 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

close to perimeter shopping and dpwntown Charlesto

Posted Jul 31, 2015
Pros: Room was very comfortable and quite - BEST
Cons: hallways could be lighted better
Location: great shopping and restaurants, close to I26 but quiet
Staff was outstanding. breakfast was hot and good and plentiful
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte,NC

Nice room..great staff

Posted Jul 29, 2015
Pros: Hotel cleanliness and staff attitude. Made us feel WELCOME. We had many questionss but were always greeted with smiles and pleasant attitude.
Cons: Everything was good.
Location: Tanger outlet, shopping mall and restaurants were very near. Downtown Charleston about 15 minutes away.
Hotel was in a greaat location..near restaurants shopping and interstate. My family spent a weekend visiting Charleston and this hotel and staff made it a GREAT visit! Hotel rooms and amenities were excellent and staff went the extra mile in recommending restaurants and giving directions to four seniors who were unfamiliar with the area. We were most impressed with staff going out of their way to assist with anything we needed. From check-in to check-out.
3 out of 5
by A verified traveler

Nice hotel and location.

Posted Jul 2, 2015
We love the hotel and staff was excellent. This was our first stay at Hyatt place and the only problem for me was no microwave unless by request and the bathroom sink is outside the bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler from charlotte

Great clean hotel

Posted Jun 15, 2015
They gave the room I wanted when asked for end one on higher floors
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel! I would definitely recommend this hote

Posted Jun 5, 2015
Cons: One day only half the room was clean, one bed unmade and bathroom not cleaned.
Location: Cracker Barrel restaurant next door. Car is needed.
The room was very large and comfortable. The breakfast was very good, with many options! Overall stay was excellent.
2 out of 5
by A verified traveler from Hampton, NH

Lacking

Posted Jun 5, 2015
Cons: Cleanliness of whole building
Location: Not as close as it looked on site but Charleston is a top notch city with an abundance of history, culture and architectural beauty.
Changed room three times due to lack of cleanliness and terrible musty smell, and no hot water. Just not what we expected based on previous experience with Hyatt.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2015
Just what we needed for our visit to the Charleston area.
4 out of 5
Recommended
for Everyone
by A verified traveler from a

Nice hotel 15 minutes from downtown Charleston

Posted May 26, 2015
Nice clean room, nice breakfast, friendly staff. The pool is very small and completely enclosed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
great place to stay. Friendly staff and very clean. good breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Charleston 2015

Posted May 25, 2015
Pros: The staff: very helpful & friendly,
Cons: The only negative was that the bed was higher than I'm used to, so when I got in and out it sometimes felt like I had to literally climb or fall out.
Location: The hotel felt very isolated. I got lost trying to find it the first days. However, it's not a far drive from historic Charleston.
The staff was wonderful, pleasant, helpful and friendly. Their continental breakfast was filling.