Ratings based on 206 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by Quentin

This traveler left a rating score only Posted Feb 19, 2015 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

well-done hotel

Posted Feb 19, 2015
Pros: luxury without being pretentious
Location: "walking distance close" to everything in the historic area of Charleston
everything was just right - even down to Frank Sinatra music in the lobby - all things combined to feel like a luxury hotel in NYC yet not ostentatious!
5 out of 5
Recommended
for Business Travelers
by Williamfrom NYC

a gracious hotel

Posted Feb 17, 2015 on Hotels.com
This hotel is exquisitely appointed while walking the fine line between elegance vs overkill. The service is impeccable and the hotel has earned every star it has received. It houses one of the best and most expensive restaurants in Charleston, Grill 225, thus the lobby is a robust scene as compared to the quiet elegance of your room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Amazing 25th anniversary

Posted Feb 15, 2015
Pros: Clean, comfortable, upscale, friendly, centrally located.
Cons: Nothing needed improvement
Location: Great location for walking and sightseeing. A plethora of fine dining in the hotel and surrounding area.
Wonderful hotel, amazing rooftop dining, perfect location, extremely helpful hotel staff made our 25th wedding anniversary celebration an extremely memorable experience. This hotel is top notch.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Richmond/Cape Cod

Excellent hotel close to everything in Charleston.

Posted Feb 14, 2015
We have stayed at this hotel for four years. It is an excellent hotel and has been consistently "the same". This is a good thing. Without much trouble everything in the "downtown" Charleston area is within walking distance. The market is next door. There are five to ten great restaurants within a 10 minute walk. If you can get a room for $200 a night it is a great deal (doesn't happen often). We visit in the off season as we spend the summer season on Cape Cod. Every time I visit the city I like it more! This is a very good hotel.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Charlemont, MA

Convenient and Luxurious

Posted Feb 13, 2015
Pros: Almost everything; especially the awesome hot shower with amazing water pressure! Customer service was always cordial and very attentive.
Cons: A restaurant menu that included more reasonable fare with less fanfare.
Location: There is an array of restaurants and bars on the same street that the hotel is located on. There are a few galleries, but not much shopping.
This hotel is very tasteful and handsomely decorated with not your typical hotel furnishings. Everything was exquisite including the beautiful crown-molding; the draperies, and furniture. The bathroom had a nice soaking tub and a separate shower stall that had the best water pressure. Each floor had a coffee/tea set up to help yourself to; as well as a 24 hr. fruit tray. In the morning, they also put out lovely pastries to accompany your hot beverage, at no extra cost. The concierge and desk clerks were always available to help and answer questions. The doorman and valet service was consistently attentive and prompt. There is a very pricey restaurant on premises. The pastry chef makes the most delicious bread ever; however, the much reputed beef was tough and was not cooked well; and the side vegetables were by far better than the entrees. Unfortunately, the cost of the meal was way more than the value of the product. Next visit to this hotel, I will eat elsewhere. There are plenty of restaurants on the same street as the hotel.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Feb 7, 2015 on Hotels.com
5 out of 5
Recommended
for Couples
by Ashleyfrom wilmington nc

super

Posted Jan 27, 2015 on Hotels.com
Great hotel. Awesome customer service and very friendly
4 out of 5
Recommended
for Personal Event
by Christophfrom Philadelphia

Pricey but good

Posted Jan 20, 2015 on Hotels.com
Room is not huge considering the steep price. Nicely equipped rooms and very clean The bar is beautiful but they only have plastic glasses which gives a cheap impression. Also, the cocktails selection is not very exciting. Downstairs bar is nice and you meet nice people if you're lucky. Don't miss the liquid nitrogen drinks.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel good value

Posted Jan 19, 2015
Rooftop bar is very nice, hotel is in a great Location and is a good value. Continental breakfast on the floor is a little weak