Ratings based on 217 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Couples
by Carol from Houston

Valet mix up

Posted Apr 20, 2015 on Hotels
Lovely hotel, but VERY pricey...Nice room, but LOUSY view which made the room feel very dark Plus, when returning from dinner, we saw our car that was supposed to have been valet parked sitting just off the street. Evidently, the hotel staff had brought it to someone thinking it was their car? Thank heavens the people didn't take the car...or did they?? The car had obviously been outside for a period of time as it was covered with rain drops. Paid $50 for 'parking!'
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Wonderful Hotel

Posted Apr 3, 2015
This Hotel is top shelf. The staff and accommodations are exquisite!
4 out of 5
by A verified traveler

Nice place, but could improve on service

Posted Apr 3, 2015
Pros: Architecture, décor, breakfast delivery to our floor
Cons: Expand the cocktail menu. Get rid of that tacky, volcanic, dry ice thing. I couldn't believe that was my only option. No thanks.
Location: waterfront, bars, restaurants, historic landmarks, neighborhoods, shopping. You can walk and walk and be continually entertained by your surroundings
This is a beautiful hotel in a perfect location for dining and sight-seeing. Ditch your car with the valet and you never need it again- until you check out. Everything you'll want to do is within reach. We had an issue with our air conditioning, which was addressed by the staff. However, my traveling partner and I required separate beds. We deliberately booked a room with two queen-sized beds. When we walked into the room, there was only one bed. When I inquired with the staff about the mistake, they told me it was my fault for booking with Expedia and that at least I must have gotten a good deal. They said that their availability does not match what Expedia shows. They made absolutely no attempt to correct or sympathize with our situation. When we checked out, the same girl who checked us in was there. She asked how our stay was and when I told her it was awkward sharing a bed, she just laughed. She said we should have just shoved a bunch of pillows between us. I didn't appreciate the staff completely disregarding and even making a joke out of my requests and preferences. It's not a bad hotel, but I don't think I would go back or recommend it. I found their "guest services" to be awkward, unrefined, and unaccommodating. Just not worth the money for me. There are a lot of hotels to choose from.
5 out of 5
Recommended
for Couples
by A verified traveler from US

Just like home, only better

Posted Apr 2, 2015
Pros: It's a well managed hotel and the staff cares about what they do.
Location: At the epicenter of Charleston. Park you car and walk everywhere.
Excellent staff who are knowledgeable about Charleston's amenities. A beautiful hotel, well managed. A restaurant that knows it's always best to curate a menu that is simple, but flawlessly prepared and presented. A roof bar with a youthful vibe. This is a fine place to stay.
2 out of 5
by A verified traveler from s.c.

walking distance to most attractions

Posted Mar 23, 2015
Pros: nothing
Cons: everything
Location: good location
hotel is not worth the 500 plus dollars per night better stay elsewhere !
3 out of 5
Recommended
for Couples
by A verified traveler

Could be better

Posted Mar 11, 2015 on Hotels
Staff doesn't know what is going on. Especially valet and housekeeping.
5 out of 5
Recommended
for Couples
by Wayne from SC

Wonderful Experience

Posted Mar 1, 2015 on Hotels
This is a fabulous hotel. Staff is very professional & friendly. We will be staying here everytime we visit Charleston!
4 out of 5
Recommended
for Couples
by Winny from Micanopy

Warm accommodations in freezing February

Posted Mar 1, 2015 on Hotels
We came for a 3 nights of get-a-way time in the Holy City, during freezing February. The Hotel was lovely and had the weather been more accommodating, I'm sure we would have enjoyed the pool and rooftop lounge overlooking the city. missing was a lobby but the space was filled with a nice bar and upscale restaurant. The staff was very friendly and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

Extremely nice place to stay.

Posted Mar 1, 2015
Great stay and the site asked me to say more, I kind of object to that
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, D.C.

Great Hotel

Posted Feb 26, 2015
Pros: I felt like royalty sleeping at this hotel. The room was phenomenal. Very plush and beautiful. The room was just top notch in luxury.
Cons: The free continental breakfast was disgusting. The pastries was very hard and they lacked taste. The hot water container for tea was always cold.
Location: Lots of great eateries and the City Market is in close proximity.
I really really enjoyed my stay at this hotel. Some of the staff members, two in particular was not that friendly but overall this hotel was a great choice. Because parking is very limited in that area, the hotel assumed I parked my car in their parking garage and they attempted to charged me $25 a day. The lady at the front desk acted as if she didn't believe me but she reverse the charges anyway. So be prepared to be frustrated if you are looking for parking in the area. Oh! I can't forget to tell you about the exceptionally nice concierge at this hotel. I had never been to Charleston and she went above and beyond to help me find great eateries in the area. She even made reservations for me and also printed my flight boarding pass when I checked out.