Ratings based on 200 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Long Island, NY
Wonderful HotelPosted Apr 3, 2015
This Hotel is top shelf. The staff and accommodations are exquisite!
by A verified traveler
Nice place, but could improve on servicePosted Apr 3, 2015
Pros: Architecture, décor, breakfast delivery to our floor
Cons: Expand the cocktail menu. Get rid of that tacky, volcanic, dry ice thing. I couldn't believe that was my only option. No thanks.
Location: waterfront, bars, restaurants, historic landmarks, neighborhoods, shopping. You can walk and walk and be continually entertained by your surroundings
This is a beautiful hotel in a perfect location for dining and sight-seeing. Ditch your car with the valet and you never need it again- until you check out. Everything you'll want to do is within reach. We had an issue with our air conditioning, which was addressed by the staff. However, my traveling partner and I required separate beds. We deliberately booked a room with two queen-sized beds. When we walked into the room, there was only one bed. When I inquired with the staff about the mistake, they told me it was my fault for booking with Expedia and that at least I must have gotten a good deal. They said that their availability does not match what Expedia shows. They made absolutely no attempt to correct or sympathize with our situation. When we checked out, the same girl who checked us in was there. She asked how our stay was and when I told her it was awkward sharing a bed, she just laughed. She said we should have just shoved a bunch of pillows between us. I didn't appreciate the staff completely disregarding and even making a joke out of my requests and preferences. It's not a bad hotel, but I don't think I would go back or recommend it. I found their "guest services" to be awkward, unrefined, and unaccommodating. Just not worth the money for me. There are a lot of hotels to choose from.
for Couplesby A verified travelerfrom US
Just like home, only betterPosted Apr 2, 2015
Pros: It's a well managed hotel and the staff cares about what they do.
Location: At the epicenter of Charleston. Park you car and walk everywhere.
Excellent staff who are knowledgeable about Charleston's amenities. A beautiful hotel, well managed. A restaurant that knows it's always best to curate a menu that is simple, but flawlessly prepared and presented. A roof bar with a youthful vibe. This is a fine place to stay.
by A verified travelerfrom s.c.
walking distance to most attractionsPosted Mar 23, 2015
Location: good location
hotel is not worth the 500 plus dollars per night better stay elsewhere !
for Everyoneby A verified traveler
Extremely nice place to stay.Posted Mar 1, 2015
Great stay and the site asked me to say more, I kind of object to that
for Everyoneby A verified travelerfrom Washington, D.C.
Great HotelPosted Feb 26, 2015
Pros: I felt like royalty sleeping at this hotel. The room was phenomenal. Very plush and beautiful. The room was just top notch in luxury.
Cons: The free continental breakfast was disgusting. The pastries was very hard and they lacked taste. The hot water container for tea was always cold.
Location: Lots of great eateries and the City Market is in close proximity.
I really really enjoyed my stay at this hotel. Some of the staff members, two in particular was not that friendly but overall this hotel was a great choice. Because parking is very limited in that area, the hotel assumed I parked my car in their parking garage and they attempted to charged me $25 a day. The lady at the front desk acted as if she didn't believe me but she reverse the charges anyway. So be prepared to be frustrated if you are looking for parking in the area. Oh! I can't forget to tell you about the exceptionally nice concierge at this hotel. I had never been to Charleston and she went above and beyond to help me find great eateries in the area. She even made reservations for me and also printed my flight boarding pass when I checked out.
for Everyoneby A verified travelerfrom Glen Ridge, NJ
Outstanding, well located hotel.Posted Feb 19, 2015
Pros: Staff was outstanding. Everybody from doormen to front desk was extremely friendly and helpful - true Southern Hospitality.
Cons: Restaurant, which is excellent, is not open for breakfast. Not a big issue as they serve a free continental breakfast.
Location: Hotel is close to a number of good restaurants (in addition to having an excellent one of its own, Grill 225) and is only three blocks to shops.
Visited Charleston to tour College of Charleston with my son. Did a lot of research on hotels in the historic district. Selected Market Pavilion because it seemed to be best combination of price, location and amenities (gym - most boutique hotels lack them, pool and restaurant). Overall condition of public areas and the rooms was fantastic. Service was also excellent. Absolutely will stay here again on our next visit to Charleston.
for Everyoneby A verified traveler
well-done hotelPosted Feb 19, 2015
Pros: luxury without being pretentious
Location: "walking distance close" to everything in the historic area of Charleston
everything was just right - even down to Frank Sinatra music in the lobby - all things combined to feel like a luxury hotel in NYC yet not ostentatious!
for Everyoneby A verified travelerfrom Charlotte, NC
Amazing 25th anniversaryPosted Feb 15, 2015
Pros: Clean, comfortable, upscale, friendly, centrally located.
Cons: Nothing needed improvement
Location: Great location for walking and sightseeing. A plethora of fine dining in the hotel and surrounding area.
Wonderful hotel, amazing rooftop dining, perfect location, extremely helpful hotel staff made our 25th wedding anniversary celebration an extremely memorable experience. This hotel is top notch.
for Couplesby A verified travelerfrom Richmond/Cape Cod
Excellent hotel close to everything in Charleston.Posted Feb 14, 2015
We have stayed at this hotel for four years. It is an excellent hotel and has been consistently "the same". This is a good thing. Without much trouble everything in the "downtown" Charleston area is within walking distance. The market is next door. There are five to ten great restaurants within a 10 minute walk. If you can get a room for $200 a night it is a great deal (doesn't happen often). We visit in the off season as we spend the summer season on Cape Cod. Every time I visit the city I like it more! This is a very good hotel.