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Reviews of Planters Inn

4.5 out of 5
Planters Inn
112 N Market St, Charleston, SC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 809 out of 1004 reviews" "
Rating 8 - Good. 123 out of 1004 reviews" "
Rating 6 - Okay. 46 out of 1004 reviews" "
Rating 4 - Poor. 24 out of 1004 reviews" "
Rating 2 - Terrible. 2 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen T

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very gracious service
Stayed 3 nights in Apr 2024
Response from Ben / Guest Services Manager / Planters Inn on Apr 19, 2024
Dear Kathleen T.,Thank you for responding to the survey. We're so glad you highlighted our service - we make every effort to go above and beyond for our guests!Best regards,

8/10 Good

Elva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely and the staff were nice. I expected my room to be “Grand” as it was called, but I got the short end of the stick. They gave the “Grand” room to my friend who accompanied me on my trip. My room was dark, only had one window with a view of the side of a building, and I love natural sunlight so that was very disappointing. The bed was comfortable though, and I wish there was a refrigerator in the room so that the water they provided could’ve been kept cold.
Stayed 3 nights in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Planters Inn. We were on a girl trip, and it was absolutely fabulous!
Stayed 5 nights in Apr 2024
Response from Colleen on Apr 19, 2024
Dear Julie,Thank you for taking the time to give us some feedback on your stay. We are so happy to hear you enjoyed your time here with us. We can not wait for your next visit to Charleston.Regards,Colleen RibeiroFront Office ManagerPlanters Inn

10/10 Excellent

Marguerite Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location would stay again.
Stayed 2 nights in Jan 2024
Response from Ben / Guest Services Manager / Planters Inn on Apr 16, 2024
Dear Marguerite Elizabeth,Thank you for responding to the survey. We hope you enjoyed your time in Charleston.Best regards,

10/10 Excellent

BARBARA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the heart of everything
Stayed 3 nights in Apr 2024
Response from Ben / Guest Services Manager / Planters Inn on Apr 16, 2024
Dear Barbara,We are so appreciative you took the time to respond to the survey. Hope to see you again in "the heart of everything" in Charleston.Best regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ben / Guest Services Manager / Planters Inn on Apr 16, 2024
Dear Robert,We appreciate your response to the survey.Best regards,

8/10 Good

Foster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building with wonderful staff! Need to update some things, difficult due to historic status. Perfect location, can walk to shopping, dining and historic sites!
Stayed 2 nights in Apr 2024
Response from Ben / Guest Services Manager / Planters Inn on Apr 14, 2024
Dear Foster,Thank you so much for responding to the survey! We also appreciate all of the kind words.We're glad you enjoyed your time on the property. In particular, we're so pleased you highlighted our staff - they're what makes the Planters Inn experience so special.Best regards,

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Ben / Guest Services Manager / Planters Inn on Apr 7, 2024
Dear Dennis,You're awesome! Appreciate your survey response. Hope to see you again soon at the Inn.Best regards,

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Charleston
Stayed 3 nights in Mar 2024
Response from Ben / Guest Services Manager / Planters Inn on Mar 30, 2024
Dear Pamela,Thank you so much for responding to the survey. We appreciate the kind words. We hope to see you again soon at the Inn.Best regards,

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely
Stayed 3 nights in Mar 2024
Response from Ben / Guest Services Manager / Planters Inn on Mar 25, 2024
Dear Pamela,Thank you for your survey response. We'll hope to see you again soon!Best regards,

10/10 Excellent

Bill Fisher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old property and great staff ! Thank you
Stayed 1 night in Mar 2024
Response from Colleen on Mar 24, 2024
Dear Bill Fisher,Thank you for taking the time to give us some feedback on your stay. We are delighted to hear that you enjoyed your stay at our beautiful property and the staff all really shined through. We look forward to your return visit to Charleston.Regards,Colleen Ribeiro

10/10 Excellent

Natasha Passmore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Colleen on Mar 24, 2024
Thank you for taking the time to give us some feedback on your stay. We look forward to your next visit to us here at the Planters Inn

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendliness is first rate! They smile! Warm and welcoming, beautifully appointed, fresh, elegant, grounds are exquisite, rooms are so tasteful, wonderful bathrooms, and at the heart of all the historical area and shopping/dining. Couldn’t be more grateful and pleased!
Stayed 2 nights in Mar 2024
Response from Colleen on Mar 18, 2024
Dear Rebecca,Thank you for taking the time to give us some feedback on your stay. We are so happy to hear you enjoyed your stay and looks like our property truly met all the marks. We await your next visit to Charleston. Regards,Colleen RibeiroFront Office ManagerPlanters Inn

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ben / Guest Services Manager / Planters Inn on Apr 4, 2024
Dear Margaret,Thank you so much for responding to the survey. We're so glad you enjoyed your stay with us and hope to see you again soon at the Inn!Best regards,

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Location ideal. Close to everything. Everyone very friendly.
Stayed 2 nights in Mar 2024
Response from Ben / Guest Services Manager / Planters Inn on Mar 11, 2024
Dear Edward,Thank you so much for your survey response. We loved having you! Hope to see you again soon.Best regards,

10/10 Excellent

Jennifer, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ben / Guest Services Manager / Planters Inn on Mar 4, 2024
Dear Jennifer,Thank you so much for taking the time to complete the survey. Hope to see you again soon!Best regards,

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Internet in our room but otherwise it was very good.
Stayed 1 night in Feb 2024
Response from Ben / Guest Services Manager / Planters Inn on Mar 2, 2024
Dear William,Thank you for responding to the survey. We had an internet outage for a portion of your stay. Apologies. Hope to see you again soon at the Inn.Best regards,

10/10 Excellent

Ronald, Amelia Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to everywhere, staff is friendly so enjoyed our stay and hope to return.
Stayed 2 nights in Feb 2024
Response from Ben / Guest Services Manager / Planters Inn on Feb 23, 2024
Hi Ronald,We'll look forward to having you back! We appreciate you completing the survey and highlighting our friendly staff. It's the key ingredient to the Planters Inn experience.Best regards,

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world elegance and service. The staff were outstanding. They sincerely wanted to enhance our stay. Very accommodating and helpful. The location is the best in all of Charleston.
Stayed 2 nights in Feb 2024
Response from Ben / Guest Services Manager on Feb 15, 2024
Dear Nicholas,Thank you so much for completing the survey. We are so grateful for the kind words concerning our staff - they are the true superstars of the Inn. We hope to see you again soon!Best regards,

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and the staff was great.
Stayed 2 nights in Feb 2024
Response from Ben / Guest Services Manager / Planters Inn on Feb 13, 2024
Dear Paul,We appreciate you completing our survey. We are heartened you highlighted our staff - they are truly exceptional. Hope to see you again soon at the Inn!Best regards,

10/10 Excellent

Diane, Southport

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Polite staff.
Stayed 2 nights in Feb 2024
Response from Ben / Guest Services Manager / Planters Inn on Feb 10, 2024
Diane,Thank you so much for completing this survey. We appreciate you highlighting our staff - they truly make the Planters Inn experience unique. Look forward to seeing you again at the Inn!Best regards,

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Feb 2024
Response from Colleen on Feb 9, 2024
Thank you for your feedback. We look forward to your next visit to Charleston

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is very clean and ideally located. The staff was also excellent. Enjoyed our visit.
Stayed 2 nights in Feb 2024
Response from Ben / Guest Services Manager / Planters Inn on Feb 10, 2024
Dear Ralph,We appreciate you completed this survey. We're alos so glad you enjoyed your stay at the Inn. We'll see you next time!Best regards,

10/10 Excellent

Janis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our courtyard suite. Very calming atmosphere and plenty of space.
Stayed 3 nights in Feb 2024

10/10 Excellent

Linda B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A chic elegant hotel in middle of all that you want to see in Charleston
Response from Colleen on Feb 2, 2024
Dear Linda B,Thank you for taking the time to give us some feedback on your stay. We can not wait till you come back to Charleston so we can host you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Planter's Inn and Peninsula restaurant are absolutely phenomenal! Easily 5 stars across the board! The staff is amazing, beautiful rooms and the food at Peninsula is second to none.
Stayed 2 nights in Jan 2024
Response from Colleen on Jan 26, 2024
Thank you for taking the time to give us some feedback on your stay. We are so happy to hear your stay was above and beyond. We look forward to your next visit to Charleston.

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Colleen on Jan 26, 2024
Thank you for taking the time to give us some feedback on your stay. We look forward to your next visit to Charleston.

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a delightful stay at the Planters Inn. Staff was all friendly and attentive. We enjoyed the coffee, tea, and treats in the lounge each day. Beds were very comfortable and the room size of the double queen exceeded my expectations! The bathroom was clean and updated. Loved that the Planters Inn was centrally located and we walked to shops and restaurants easily. I would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Colleen on Jan 26, 2024
Thank you for taking the time to give us some feedback on your stay. We are so happy to see we will be hosting you again in the future and look forward to your arrival.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Superb staff who were helpful with dining suggestions and directions to rooftop bars. Peninsula Grill is awesome for dinner but equally good for breakfast.
Stayed 5 nights in Jan 2024
Response from Ben / Guest Services Manager / Planters Inn on Jan 21, 2024
Dear Thomas,Thank you for your response to the survey. We're glad you noticed how attentive our staff is. We hope to see you again soon at the Inn.Best regards,

10/10 Excellent

Wright

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Planter’s Inn is the only Relais and Chateau property in South Carolina. As such, you can expect a French flair for beauty and tradition. Expect old charm and excellent food!
Stayed 1 night in Jan 2024
Response from Colleen on Jan 18, 2024
Thank you for giving us some feedback on your stay. We are so happy to hear you truly enjoyed your stay with us and we await your next.

10/10 Excellent

Collette

Stayed 1 night in Jan 2024
Response from Colleen on Jan 18, 2024
Thank you for giving us some feedback on your stay. We are happy to see you enjoyed your stay and look forward to your next visit to Charleston

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Colleen on Jan 18, 2024
Thank you for giving us some feedback on your stay. We are happy to hear you enjoyed your stay and look forward to your next visit to Charleston

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service in a great location.
Stayed 2 nights in Oct 2023
Response from Ben / Guest Services Manager / Planters Inn on Jan 11, 2024
Peter,We appreciate you taking the time to respond to this survey. We aspire to go above and beyond with our service to guests so we're glad you noticed.Best regards,

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall excellent stay! Our room had a sort of musty smell and some mildew in the shower. The room was in need of a bit of a facelift, especially the bathroom. But you honestly couldn’t find a better location or nicer more attentive staff!
Stayed 3 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Jan 9, 2024
Dear Barbara,We appreciate your comments and response to the survey.We're also glad you noticed our staff - they're truly what makes our property so unique.Best regards,

10/10 Excellent

Shari

Stayed 3 nights in Jan 2024
Response from Ben / Guest Services Manager / Planters Inn on Jan 9, 2024
Dear Shari,Thank you for responding to the survey.Best regards,

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the market and King Street. Excellent staff - helpful and friendly.
Stayed 2 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Jan 9, 2024
Dear Peter,Thank you so much for responding to the survey. We hope to see you again soon at the Inn.Best regards,

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome. Rooms were perfect and the location couldn’t be better.
Stayed 2 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 28, 2023
Dear Scott,Thank you for taking the time to respond to our survey. We are so glad you had a great stay with us. We hope to see you again soon.Best regards,

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable and centrally located. We enjoyed a suite due to a mix up in our reservation. It was lovely. The maid service was top-notch and Ben at the front desk made us feel welcome. The property was delicately decorated for Christmas with poinsettias and lights. Great location to walk to dinner or music or shopping. Will be back.
Stayed 4 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 26, 2023
Dear Lynn,Thank you so much for your survey response and kind words. We're so glad you enjoyed your time with us. We look forward to seeing you again soon!Best regards,

6/10 Okay

Leo

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Colleen on Dec 25, 2023
Dear Leo,Thank you so much for taking the time to complete our survey about your experience during your visit. I have shared your scores with our departmental leaders so that we can evaluate the areas we did not excel. Thank you again for providing your feedback.

8/10 Good

Jamette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times in the past and have had wonderful stays. However, this time the staff were overall pleasant but did a very poor job. For example, a staff member agreed to a request and did not follow through. When I brought it to the attention of the next staff member and then the manager on duty, the answer was “no” without explanation or apology.
Stayed 3 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 26, 2023
Dear Jamette,Thank you so much for responding to the survey. It sounds like you enjoyed your stay in part but had some issues with our staff. We apologize wholeheartedly for this service lapse.We are circling back on the details of your stay to see where we may have fallen short. If you can provide any further details, please feel free.Again, sincere apologies from the entire staff of the Inn. I hope you will consider us next time you make plans to visit our city.Best regards,

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, it's in the heart of everything! Market right outside your door! The staff were incredible with accommodations, restaurant attached to the hotel was delicious! I would definitely stay here again.
Stayed 3 nights in Dec 2023
Response from Colleen on Dec 25, 2023
Thank you for taking the time to give us some feedback on your stay. We look forward to your next stay with us.

10/10 Excellent

Linda

Stayed 2 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Jan 12, 2024
Dear Linda,We appreciate your survey response. Thank you! We hope to see you at the Inn again soon.Best regards,

10/10 Excellent

Kathi B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Love Staying At The Planters Inn. The Staff Is Excellent and Friendly And They Always Accomodate!
Stayed 1 night in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 19, 2023
Dear Kathi B.,And we love having you! thank you for responding to the survey. We hope to see you again soon at the Inn.Regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 3 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 22, 2023
Paul,Thank you so much for completing our survey. We'll hope to see you again soon at the Inn!Regards,

10/10 Excellent

Louis, Nassau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quaint and it felt like you were at home with the warm and helpful staff. It was a joy staying there as it was steps away from restaurants, shopping, and attractions (the market and the carriage tours)
Stayed 4 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 18, 2023
Dear Louis,We appreciate your kind words. Our location is ideal! We hope to see you again soon at the Inn.Regards,

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful stay! My husband and I finally visited Charleston and couldn’t be happier with this hotel. We would definitely come back! Everything is lovely and appointed perfectly with detail. Very clean and classy hotel with excellent customer service. Thank you for a great stay!
Stayed 3 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 18, 2023
Dear Katherine,We appreciate the kind words and couldn't agree more. We hope to see you again soon at the Inn!Regards,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 18, 2023
Dear Charles,We appreciate your response to the survey. We'll look forward to welcoming you again soon!

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical property where Southern hospitality and excellent customer service abounds. Our room was beautiful. We very much enjoyed our stay and look forward to returning again.
Stayed 3 nights in Dec 2023
Response from Ben / Guest Services Manager / Planters Inn on Dec 18, 2023
Terri,We're so happy you enjoyed your stay. Hope to see you again soon at the Inn.Regards,

10/10 Excellent

edward

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and service was wonderful! Great location. Loves the bar.
Stayed 2 nights in Dec 2023
Response from Ben / Supervisor / Planters Inn on Dec 9, 2023
Dear Edward,Thank you for responding to the survey. We appreciate the time it took to offer your opinions.Best regards,

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Ben / Supervisor / Planters Inn on Dec 9, 2023
Dear Richard,Thank you for responding to our survey.Best regards,