Lobby

Reviews of Econo Lodge North

2.5 out of 5
Econo Lodge North
7415 Northside Drive, North Charleston, SC

Reviews

4.4
Rating 10 - Excellent. 67 out of 1001 reviews" "
Rating 8 - Good. 123 out of 1001 reviews" "
Rating 6 - Okay. 168 out of 1001 reviews" "
Rating 4 - Poor. 204 out of 1001 reviews" "
Rating 2 - Terrible. 439 out of 1001 reviews" "

4.4/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience, dirty room blood on the walls needs a remodel and just not safe
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 16, 2024
Hi Elizabeth! Thank you for sharing your feedback. We are truly sorry to hear about the conditions you described and understand how distressing this must have been for you. Please rest assured that maintaining a clean, safe, and comfortable environment for our guests is a top priority, and what you experienced is certainly not up to our standards.We take issues like these very seriously and are already taking the necessary steps to ensure that every room is thoroughly inspected and meets our expectations before being made available to our guests. Additionally, we are reviewing our renovation needs to improve our facilities and ensure a safe and welcoming environment.We hope you will give us another opportunity to restore your faith in our commitment to guest satisfaction. We value your input as it helps us to improve, and we would love to have you back for a much better experience. Thank you again for bringing these issues to our attention.

2/10 Terrible

Juan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the most filthiest room They lie on the pictures nothing like the pictures. The room is terrible curtains broke holes in the walls. Bathroom was dirty. I’m in this was totally disgusting. I have no choice but to stay there because it was already late.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 15, 2024
Hi Juan! Thank you for sharing your experience with us. We sincerely apologize that your stay did not meet the standards that you expected and deserved. It is concerning to hear about the condition of your room and the discrepancies you noted compared to our advertised images. Please be assured that we are taking your feedback seriously and addressing these issues directly with our housekeeping and maintenance teams to ensure that our accommodations are thoroughly cleaned and accurately represented.We understand the discomfort this caused, especially given the late hour of your arrival. We are committed to ensuring that this experience is not reflective of our usual standards. We hope to have the opportunity to restore your confidence in us in the future and demonstrate the level of quality and service we strive to provide all our guests. Thank you once again for your feedback.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was unsafe with men hanging around outside the room yelling obscenities at us (3 women, one was only 18 yr ), knocking on door, sheets were dirty with what appeared to be pubic hair in the sheets. We took video and photos.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Hi Jennifer! We are extremely sorry to hear about your recent experience at our property and cannot apologize enough for the discomfort and fear you and your companions felt during your stay. The safety and well-being of our guests are our top priorities, and it is clear we fell short in your case. We take the issues you've reported very seriously. It is unacceptable for anyone to feel unsafe or encounter unclean conditions in our rooms. We are currently investigating the incidents you mentioned, including the presence of individuals behaving inappropriately on our premises and the condition of your room. We have already begun implementing stricter security measures and reviewing our housekeeping protocols to ensure a safe and clean environment for all guests. Please know we are taking your feedback to heart and are committed to rectifying these severe shortcomings immediately. We would appreciate the opportunity to discuss this matter further with you and see how we can make amends for your experience. Please contact us directly at your earliest convenience. Thank you again for bringing these issues to our attention. We are dedicated to ensuring they are addressed promptly and thoroughly.

4/10 Poor

MICHELLE

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Apr 12, 2024
Hi Michelle! Thank you for taking the time to rate your experience with us. We are sorry to see that we did not meet your expectations, as reflected in the 2 out of 5 rating. We take your feedback seriously and are committed to making improvements. If there are specific issues or areas where you felt your experience could have been better, please reach out to us directly. Your input is invaluable as it helps us understand where we need to focus our efforts to enhance our services. We hope to have the opportunity to welcome you back in the future and provide a much more positive experience.

6/10 Okay

Madison

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like mildew and the bathroom looked pretty dirty. Staff was super nice and helpful though!
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Hi Madison! Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the odor and cleanliness issues you encountered in your room. Ensuring a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Please rest assured that we are taking immediate steps to address the concerns you raised to prevent any recurrence in the future. Your comments will be shared with our housekeeping team for further review and improvement. We are delighted to hear that our staff provided you with friendly and helpful service. Delivering exceptional service is important to us, and we're glad that our team's efforts made a positive impression on you. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

2/10 Terrible

Walber

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Hi Walber! We sincerely apologize for the disappointment you experienced during your recent stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we take it seriously. Please know that we are taking immediate steps to address the cleanliness issues you encountered to ensure a more enjoyable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the high-quality experience you deserve.

2/10 Terrible

Charlene

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely filthy and I could deal with the cleanliness but the cockroaches and other bugs were appalling
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Charlene, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst place I ve ever stayed. And expensive. 127 dollars for that dirty and unsafe place
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello carlos, We are sorry to hear about your experience. Your feedback is valuable to us and we will address the concerns you've raised with our team. We strive to provide a safe and clean environment for all our guests.

2/10 Terrible

Madison

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Madison, We're sorry to hear that your experience didn't meet your expectations. If you have any specific feedback you'd like to share, please don't hesitate to reach out to us so we can address any concerns. We value your thoughts and hope to welcome you back for a better stay.

4/10 Poor

LaKyta

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy outdoor pool was closed; though it is early April it didn't have to look so gross; get a pool cover. Beds look like sheets weren't changed. No towels in the room or toilet tissue. Had to go to front desk for tissue sheets & towels; got 2 towels and waited for maintenance who brought sheets that were in poor condition. Looks like mostly transients stay/live here
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 5, 2024
Hi LaKyta! We sincerely apologize for the disappointing experience you had during your stay. Your feedback is crucial for us to address the issues you encountered and improve our services. We regret the condition of the outdoor pool and the inconvenience caused by its closure. We will take your suggestion into consideration and explore options for better maintenance, including the use of a pool cover. Furthermore, we apologize for the oversight in room cleanliness and amenities. Providing fresh linens, towels, and adequate toiletries is essential, and we regret falling short in this aspect. We will address these concerns with our housekeeping and maintenance teams to ensure that our standards are upheld. Your comments regarding the guest demographic are concerning, and we assure you that we strive to provide a welcoming environment for all our guests. We take pride in accommodating a diverse range of travelers and are committed to ensuring that everyone feels comfortable and respected during their stay. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. If you would like to discuss your experience further or if there's anything else we can do to improve, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention.

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities
Couple screaming right outside our door and nothing was done about it by staff. Not a place to be bringing family and children
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Jonathan,We apologize for any disturbance you experienced during your stay. The comfort and safety of our guests are a top priority for us. We recommend contacting our management team directly to address your concerns further. Thank you for sharing your feedback with us.

2/10 Terrible

Jenny

Disliked: Cleanliness, property conditions & facilities
It a complete mess. Smells and is dirty
Response from Manager on Mar 9, 2024
Hello Jenny,We appreciate your feedback and regret that your stay fell short of expectations. Your comments will be shared with our team for further review and improvement. Thank you for bringing this to our attention.

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Mar 7, 2024
Hi Amanda! Thank you so much for awarding us a perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Econo Lodge North. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we can't wait to welcome you back for another wonderful stay.

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on Mar 5, 2024
Hi Adam! We're deeply disappointed to hear that your stay with us did not meet your expectations, as reflected in your rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or discomfort you experienced during your time at Econo Lodge North. Your feedback is essential, and we will use it to make improvements to ensure a better experience for our guests in the future. We hope you'll consider giving us another chance to provide you with the exceptional service and hospitality that we strive for.

2/10 Terrible

Tara

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Tara! We're saddened to hear that your experience with us was less than satisfactory, as reflected in your rating of 1 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. We take your feedback seriously and will use it to address any issues and make necessary improvements to our services. If there's anything specific you would like to share with us about your experience, please feel free to reach out. We value your feedback and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Zachary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Refused to stay due to issues with room. Checked in and left after an hour and never came back to stay.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Zachary,We apologize for any inconveniences you experienced during your brief stay with us. Your feedback is valuable, and we encourage you to reach out to our management team to further discuss your concerns. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

2/10 Terrible

Timothy

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Timothy, We're sorry to hear that you did not fully enjoy your stay with us. Please feel free to reach out to our team with any specific feedback you have so we can address any concerns. We hope to have the opportunity to welcome you back in the future and provide a better experience for you.

2/10 Terrible

Ales

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Ales,We are sorry to hear about your experience during your recent stay. We appreciate your feedback and will share it with our team for continued improvements. If you have any further concerns, please don't hesitate to reach out to our management team directly for assistance.

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at the Econo Lodge before! The staff are great and helpful! It's located off a VERY busy road but you would never know it! Very calm and laid back atmosphere!
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Tammy,We are delighted to hear that you found our staff great and helpful during your stay at Econo Lodge. It's wonderful that you enjoyed the calm and laid-back atmosphere despite the busy road nearby. Your comfort is our priority, and we appreciate your feedback.

10/10 Excellent

Totiana

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 3, 2024
Hi Totiana! Thank you for your fantastic feedback! We're delighted to hear that you enjoyed your stay with us. Providing a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even more enjoyable or if you have any suggestions for us, please feel free to let us know. We're here to ensure that all our guests have a wonderful and memorable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.

4/10 Poor

Betty

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 23, 2024
Hi Betty! Thank you for providing your feedback, and we sincerely apologize for any shortcomings you experienced during your stay, as reflected in your 2 out of 5 rating. We're deeply sorry that we did not meet your expectations, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you're comfortable, please reach out to our customer service team directly so that we can discuss your experience in more detail and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have had. We value your feedback and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.

2/10 Terrible

Clint

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud rap music until 3am, shaking the walls volume. Very dirty, beds had blood stain and pubic hair on sheets, clearly not laundered. Floors were dirty, bedspreads stained. Bathroom has mold and shower had pubic hair and visible dirt. I was accosted by a prostitute at 3am when she started banging on my door. Also, a Rat visited my room, eating out of the garbage and then loudly chewed in the walls. No service from staff to aide situation. Continental breakfast was simply white bread and grape jelly. It was so bad I couldn’t believe it. The worst hotel experience I have ever had. Trash is all over the parking lot, and drug dealers live in the parking lot. I called the police and health department. Cannot believe Expedia would represent this property. Will never use this playroom again. Seriously traumatized from my stay there. I had to get a different hotel and no refund was offered.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Clint! We want to express my deepest apologies for the absolutely unacceptable experience you had during your stay at our hotel. Your detailed feedback is deeply troubling, and we want to assure you that we take your concerns very seriously. The conditions you described are far from the standard of cleanliness and safety that we strive to provide. We are shocked and disturbed to hear about the various issues you encountered, including noise disturbances, unclean bedding, mold, and the presence of a rat. This is completely unacceptable, and we are conducting a thorough investigation into the matters you raised to address them promptly. We want to sincerely apologize for the lack of service from our staff during this distressing situation. We will be taking immediate action to ensure our team is better prepared to handle such incidents and provide the necessary assistance. Regarding your experience with Expedia, we understand your frustration, and we will be following up with them to address these issues. Your dissatisfaction and the trauma caused during your stay are deeply regrettable, and we want to assure you that corrective measures will be taken. If you are open to further discussion about your experience or if there's anything we can do to rectify the situation, please feel free to contact us directly. Your feedback is invaluable in helping us identify areas for immediate improvement. Once again, we are truly sorry for the distressing experience you had, and we hope to have the opportunity to make amends in the future.

4/10 Poor

Deontray

Traveled with family
Disliked: Cleanliness, property conditions & facilities
You get what you pay for, put it like dat… and maybe a little less.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Deontray, Thank you for your feedback. We appreciate your perspective and apologize if our hotel did not meet your expectations. We strive to provide comfortable accommodations at a fair price. If you have any specific concerns, feel free to reach out to our management team directly for further assistance.

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well pleased. Great staff
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Wayne,Thank you for your kind words about our staff! We strive to provide exceptional service to all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Parish

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Parish,Thank you for choosing our hotel for your stay. We're glad to hear that you enjoyed your time with us. If there's anything specific you'd like to share with us, please don't hesitate to reach out.

2/10 Terrible

Dawn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is terrible. The room smelled, was dirty, and felt unsafe. We ended up leaving and staying somewhere else.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Dawn! We sincerely apologize for the extremely disappointing experience you had during your stay. Your feedback is deeply concerning, and we want to assure you that this is not the level of cleanliness, comfort, and safety we strive to provide. We take your comments seriously, and we will conduct a thorough investigation to address the issues you encountered and prevent them from recurring. Your satisfaction and safety are our top priorities, and we regret that we fell short during your visit. We would appreciate the opportunity to discuss your experience further and to make amends. We are committed to resolving these issues and hope to regain your trust in our services.

8/10 Good

Glen

Liked: Staff & service, property conditions & facilities
It was a good location for my needs at the time. But the area seemed a little sketchy.
Stayed 6 nights in Dec 2023
Response from Guest Relations Management on Dec 25, 2023
Hi Glen! Thank you for taking the time to share your feedback with us. We're glad to hear that the location suited your needs. However, we apologize if the surrounding area gave you any concerns. We take the safety and comfort of our guests seriously, and we appreciate your observations. Your feedback is important to us, and we will use it to assess and address any areas that may impact the overall experience. We value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.

10/10 Excellent

anthony d., Charleston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was friendly and very helpful.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Anthony! Thank you for taking the time to share your positive experience with us! We are delighted to hear that our front desk staff left a positive impression on you and provided helpful assistance during your stay. Our team strives to create a welcoming and accommodating environment for all our guests, and it's rewarding to know that we succeeded in making your visit enjoyable. We appreciate your kind words and look forward to welcoming you back for another excellent stay. If you have other specific feedback or suggestions, please feel free to share them with us. Your insights help us continuously improve our services. Thank you for choosing Econo Lodge North, and we hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Shelecia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Shelecia! Thank you sincerely for your perfect 5 out of 5 rating! We're absolutely thrilled that your experience at Econo Lodge North surpassed expectations. Your perfect score is truly appreciated and serves as a tremendous source of motivation for our team. If there were specific moments or features that stood out and contributed to your satisfaction, we would love to hear more about them. Thank you for choosing Econo Lodge North. We're already looking forward to the pleasure of hosting you again for another extraordinary stay.

4/10 Poor

Joshua

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello Joshua,We're sorry to hear that your experience at our hotel wasn't up to your expectations. We would greatly appreciate it if you could reach out to us directly with any specific feedback so that we can address any issues you may have encountered. We value your opinion and hope to have the opportunity to improve your experience in the future.

6/10 Okay

Abby

Traveled with family
Disliked: Cleanliness, room comfort
Wouldn’t stay again
While we did enjoy dipping our feet in the pool. The area where the hotel is located was sketchy. Lots of homelessness and trash everywhere. The hotel was also “no smoking” but smelled like weed and cigarettes, plus dogs barking all day. The breakfast had almost nothing besides a cereal and slices of bread, the bread box also had a fly flying around in it so I just left. Wouldn’t stay again.
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Abby! Thank you for sharing your feedback with us. We appreciate your comments and regret that your stay fell short of your expectations. Your concerns are important, and we want to address them to improve our guest experience. We apologize for the issues you encountered with the hotel's location and the surrounding area. We understand the importance of a safe and comfortable environment for our guests and will explore ways to address the concerns you raised. Regarding the smoking odor and noise concerns, we will take immediate steps to address these issues and enforce our no-smoking policy more effectively. Your comments about the breakfast offerings are duly noted, and we will review our offerings to ensure a more varied and satisfactory selection for our guests. We value your feedback and apologize for any inconvenience caused. If there's anything more you would like to share or if there's a way we can make amends, please feel free to reach out directly. We hope you might consider giving us another chance in the future.

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place is not clean. Floors dirty, tv dirty and not hanging on wall, just sitting on dresser leaning against wall. Bed sheets had stains. Chair in room was filthy. Requested another room staff was great and by the 4th one we found one that was ok but still not great. We were to tired by this time. Advertisement picture are misleading (fault’s advertisement). I took pictures of room.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 7, 2023
Hi David! Thank you for taking the time to share your experience, and we sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your feedback is invaluable, and we regret falling short of your expectations. We appreciate your patience and understanding as our staff worked to find a suitable room for you. It's disheartening to hear that the initial rooms did not meet the standards we strive for. Regarding the advertisement pictures, we apologize for any discrepancies and will take steps to ensure that our online images accurately represent the current state of our rooms. Your comments have been shared with our housekeeping and maintenance teams, and we will use them as a learning opportunity to enhance our services and facilities. If there's anything more you would like to share or if there's a way we can make amends, please feel free to reach out directly. We value your input and hope you might consider giving us another chance in the future.

2/10 Terrible

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very dirty and smelled like smoke when I asked for a non smoking. I asked for a new room and got a rash and it was not safe, clean, and had to book another hotel. I’m hoping to get a refund.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 20, 2023
Hi Ashley! We sincerely apologize for the deeply disappointing experience you had during your recent stay with us. Your feedback is disheartening, and we take these concerns very seriously. We are sorry for the cleanliness issues and the unpleasant odor you encountered in your assigned room. This is not reflective of the standards we strive to uphold, and we will conduct a thorough investigation to address and rectify these issues promptly. Moreover, we regret that the alternative room did not meet your expectations and resulted in your discomfort. Your safety and well-being are our top priorities, and we are committed to ensuring a safe and clean environment for all our guests. We understand your decision to book another hotel and are truly sorry for any inconvenience this may have caused. We hope to have the opportunity to make amends and regain your trust in the future.

4/10 Poor

jerome

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was a little bit unfriendly breakfast was none. They said they had breakfast but it looked like she made breakfast for only one person at least there was coffee but had to wade through police to get it as there was something going down in the office.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello jerome,We apologize for any perceived unfriendliness from our manager during your stay. We regret to hear about the inconvenience regarding breakfast, and we will address it with our team. We apologize for any disruption caused by the police presence, and we appreciate your understanding. We value your feedback and will use it to improve our services.

4/10 Poor

Charmaene

Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Nov 20, 2023
Hi Charmaene! We regret to learn that your experience fell short of your expectations. Your rating is valuable, and we will use it to address areas for improvement. We hope to have the opportunity to regain your trust in the future.

8/10 Good

Edward

Liked: Cleanliness, staff & service
The room smelled of HEAVY cigarettes.
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Edward,We apologize for the inconvenience caused by the smell of cigarettes in your room. We will ensure that our housekeeping team addresses this issue promptly. Thank you for bringing it to our attention.

2/10 Terrible

Robertha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISAPPOINTING ☹️
I didn't enjoy anything about this hotel. I checked in on Friday and once i got in the room, i felt like it just wasn't cleaned enough for me and it also had a smell to it. When i booked it, it definitely didn't look like nothing i've seen on line. It's just so amazing how things looks totally DIFFERENT online and once you have gotten to your destination, it looks horrible and unacceptable. I refuse to sleep in the bed and when i looked in the bathroom, they had like a rag in a hole in the wall and that definitely was a red flag for me. I were supposed to stay just Saturday night and checked out on Sunday but i added an extra night but if only I had asked to see the room, I WOULD'VE NOT STAYED THERE IN THE FIRST PLACE!! I WASN'T SATISFIED WITH THIS HOTEL!!
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 16, 2023
Hi Robertha, We're very sorry to hear about your disappointing experience at our hotel. Your feedback is important to us, and we apologize for the cleanliness issues you encountered and for not meeting your expectations. We will address these concerns to ensure a better experience for future guests. If there is anything else you would like to share or discuss about your stay, please feel free to reach out. We appreciate your feedback as it helps us improve.

4/10 Poor

Melvin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated hotel. Staff friendly but… The condition of the property is very poor. Won’t stay there again.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Oct 16, 2023
We appreciate your feedback about your stay. We apologize for any inconvenience caused by the condition of our property. Your comments will be shared with our team as we work to make improvements. We hope you might consider staying with us again in the future, as we continuously strive to enhance our guests' experience. Thank you for your input.

4/10 Poor

Jim

Business traveler
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 12, 2023
Dear Jim, We're deeply sorry to hear about your less-than-ideal experience at our hotel. Your comfort and convenience are of utmost importance to us, and we regret falling short of your expectations. We appreciate your feedback, and we hope you'll consider giving us another chance to exceed your expectations in the future.

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 9, 2023
We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
AC didn’t work, marks all over the walls, burn holes in the blankets, hypodermic needles in the grass around the area, dirty, random gooey stuff in the nightstand. Just no.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 9, 2023
Dear Valued Guest, I'm truly sorry to hear about the numerous issues you encountered during your stay. The problems you described are not reflective of the standards we aim to maintain, and I understand your frustration. Issues with the air conditioning, cleanliness, and safety concerns are all serious matters, and they should not have occurred during your stay. Your feedback is crucial, and I recommend reaching out to the hotel's management immediately to report these issues and request a resolution. We apologize for the inconvenience you faced, and we hope that your future stays will be significantly improved. Your safety and comfort are important to us, and we appreciate you bringing these concerns to our attention. Thank you for sharing your experience.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 29, 2023
Hello Joseph,We apologize for any inconvenience you experienced during your stay. Please provide us with more details so that we can address the issues and improve our services. Thank you for your feedback.

6/10 Okay

sheena

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Looking for a cheap stay...
I have stay at this hotel for years and mostly because it's cheap. The customer service I is not that bad but the area is not the safest. The night shift worker is a very nice lady. She's as hospitable as she can be and if I needed anything she fine everything in her power to make sure I got it. The original room that I booked had a funny smell to it. The toilet stopped up and we ended up moving to another room. Much more spacious than the other 9
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 29, 2023
Hi Sheena, Thank you for your continued patronage and your kind words about our night shift worker. We're sorry to hear about the initial issues with your room but are glad to hear that you were able to move to a more comfortable one. We value your feedback and hope to provide you with an even better experience in the future.

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at front desk was sort of rude. Certainly not friendly. Asked if we had a smoking room. I said no, she said that’s what Expedia told us. I showed her my receipt. She said they have one non-smoking room. We got in there and it smelled strong of weed. Stains on the walls. Ripped curtains. The “safe” was sitting by the wall with the two bolts disconnected from the wall. Not that safe lol. Didn’t even check the bed. I don’t want to know what kind of weird things that bed has been involved with. Walked back to grumpy lady, gave her our keys and left. Went up the road to a very nice place! Do not stay at this place!!
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 25, 2023
We apologize for the negative experience you had during your stay. Your feedback is important, and we will address these issues to improve our services. We hope you had a better experience at the other hotel, and we appreciate you bringing this to our attention. If you decide to give us another chance in the future, we'll strive to provide a more pleasant stay. Thank you.

2/10 Terrible

Jacqueline

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean, feces on bathroom wall. Asked to be cleaned, and they just wiped it down with a towel. Definitely would not stay here again.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Sep 8, 2023
We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the level of service we aim to provide, and we are disappointed to hear about your experience. Your feedback will be shared with our housekeeping team to ensure such issues are addressed properly in the future. We understand your decision not to return, and we hope you will consider giving us another chance in the future to provide you with a more positive experience. Thank you for bringing this to our attention.

2/10 Terrible

Bong

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on Sep 6, 2023
We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Poor

Jacob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked into my place expecting something like the pictures... Boy was I wrong to pick this place. My room had walls that were clearly recently fixed due to damage (at least I hope so otherwise they looked awful). The room smelled like a pack of cigs got smoked in there right before I walked in. Room service came while I was away for 5 hours and since the lock was broken (the part that allows the door to open slightly) it must have swung open when they left my room and it was left open the whole time. Smoke detector was not even on the wall and I had to find it in a drawer, which I didn't find for a couple days. I plugged it in and the battery was low so I had to remove it to avoid any noise. The people staying here hung outside til late at night and made it feel pretty unsafe. Lady at the front desk DID give me a discount for using a third party site since they normally have a $100 deposit I only got charged $25. She was clearly not happy to be there though and was less than welcoming when I came in though. Check out process makes me feel sketched out because I handed her the keys and she closed the door before I could ask about the deposit, so hopefully I get that back. Took an Uber from this spot to downtown and the driver told me to steer clear of that area and that the location is a hotspot for prostitution and drugs. Take that as you will though.
Stayed 3 nights in Sep 2023
Response from Guest Relations Specialist on Sep 5, 2023
Hello Jacob, We're truly sorry to hear about your disappointing experience during your stay. Your feedback is important, and we apologize for the issues you encountered. We'll take your comments into consideration to improve our services and overall guest experience. If you have any concerns about your deposit, please don't hesitate to reach out to the hotel to ensure everything is properly resolved. We appreciate your input and hope your future travels are more enjoyable.

2/10 Terrible

Tammy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom reeked of urine smell. No smoking rooms with cigarette burns in the sheets and bedspreads and the bedspreads were nasty with spills. Mine stayed on the floor. The floors had not been mopped in ages. One guest walked across the floor and her socks were black! The corners of the floor were filthy and the outside lights by the ice machine did not work and there were shady people hanging out throughout the property and at the ice machine. The lady in the office was rude as if she didnt want to help with check in. I believe that is a part of her job. The free breakfast is a joke. This is just a few of the issues. Just nasty and disgusting. Felt dirty to even be there. Was so embarased as I was guilty of booking this disaster!
Stayed 3 nights in Aug 2023
Response from Guest Relations Specialist on Sep 4, 2023
We sincerely apologize for the extremely unpleasant experience you had during your stay. The issues you mentioned are completely unacceptable, and we are deeply sorry for the inconvenience you faced. We take your feedback seriously and will investigate these matters thoroughly to ensure such problems are not repeated in the future. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these concerns to our attention.

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good food, slow service
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 4, 2023
Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 Terrible

Tania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 4, 2023
Dear Tania, We're sorry to hear about your negative experience. Please know that your feedback is important to us, and we will use it to improve our services. If you have any specific concerns or suggestions you'd like to share, please feel free to reach out to us. We hope to have the opportunity to provide you with a better experience in the future.