Ratings based on 190 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
The carpet in the room was a little dinge. The staff was wonderful and great for tips on what to do locally.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Virginia

Great hotel in the historic Charleston

Posted Aug 11, 2014
Pros: Location, cleanliness, decor, and friendly staff
Cons: Suggest putting a safe in the hotel room. Thought not a huge concern, it would be nice to have a safe in the room to store valubale personal items.
Location: Great location being a block from King St. Walk down King St. and/or Cumberland and you will run into many shops and great restaurants.
The hotel is conveniently located in the historic downtown area. It's close to King Street as well as many shops and restaurants. It's about a 15-minute walk to the harbor/marina for those of you who are interested in doing the Ft. Sumter tour. All in all, this is a great place to stay with very friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgetown, SC

Very nice hotel in a great location!

Posted Aug 11, 2014
Pros: The staff was very friendly and helpful. I loved the d├ęcor; I thought it was warm and inviting. We were within walking distance of everything.
Cons: The view from our room was of the roof and the wall of the next building which really was very unattractive. That was all we could see.
Location: Great location! Within walking distance of the Battery, Charleston Place, fantastic restaurants, the Market, and phenomenal shopping.
Our stay at the Renaissance was very pleasant. The service was great. They have a wonderful restaurant, and it is conveniently located in the downtown area which was really a plus.
4 out of 5
Recommended
for Everyone
by A verified traveler from marietta, Ga

small rooms for price. Close to all of the histori

Posted Aug 5, 2014
Pros: The staff
Cons: nothing
Location: The overstay in Charleston was outstanding. The local dining and bars were good. The maps were to small and not complete.
Overall all, the stay was very good. Charleston is greatinfo not complete
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Very Nice hotel

Posted Jul 17, 2014
Nice hotel close to all of the interesting things to do.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location.

Posted Jun 26, 2014
We came to Charleston on a Sunday afternoon. We arrived at the hotel around three. There were four hotel employees standing at the entrance, not one offered to help us unload our luggage or find us a cart to put our belongings on. We found a cart and unpacked our things. While waiting for my boyfriend to park the car across the street ( YOU HAVE TO PAY FOR HOTEL PARKING! $12 a day.) I saw a nicer car than mine come up to the hotel and everyone ran over to help them! I may not have payed for a grand suite but I expect the same hospitality as everyone else in the hotel. Other than that our stay was good. Rooms clean but small. Bed was very comfortable. Great location. Pool was nice. I changed our days around to get a cheaper room, I would never pay $500 a night for the room we had. It's not worth that. I did however think $189 a night was a fair price.
Comment from Hotel Management
Jun 30, 2014 by John, Hotel Management
Thank you for staying with us at the Renaissance Charleston Historic District Hotel and we greatly appreciate the feedback you have shared with us. I want you to know that we take your comments seriously and have addressed each item accordingly. Also, I can assure you that every guest is very important to us and treated in that way. We spend a tremendous amount of time and efforts in training our staff on how to handle issues resulting in a positive guest experience. It is therefore very disheartening when we fail to satisfy our guests as we did in your case. Our goal is to satisfy every guest and exceed their expectations. We hope to regain your trust and hope that will you choose to stay with us again. Thank you again for sharing your feedback. Warm regards, John
3 out of 5
Recommended
for Everyone
by Keely from Statesboro, GA

Excellent location..between King & Meeting Streets

Posted Jun 2, 2014
Pros: The shower was great, the complimentary lobby evening hord'oerves was a great "touch", and the location was excellent.
Cons: Breakfast..all guests should get the same, if its included with the room. I also think the rate was too high, for the accommodations.
Location: Fabulous shopping, Phenomenal restaurants and great sightseeing by the river.
This is an older quaint hotel that has been refurbished. It is in a convenient location to all things historic. The staff was minimal. Only one bellman and one guest services representative was ever present. On occasion, I did see a person working the concierge desk. Breakfast was included with our stay, however, I wasn't told it included only the continental breakfast. The wait staff seemed confused about which guests get what breakfast, since the full breakfast and continental breakfast was being served in the same room. Overall the room was nice, beds were comfortable and the shower was relaxing.
3 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Location, Good (but not Great) Experience

Posted May 20, 2014
The hotel is perfectly located in downtown Charleston's historic district, with easy walking to restaurants, shops, and attractions. The hotel was in good condition, and the staff were pleasant. My dissatisfaction stems from three factors: you have to pay extra for wireless in your room (it is available for free in the lobby); the rooms were small; and I could hear my neighbors on either side of me (they weren't loud and my sleep was never disrupted, but I could certainly hear them when I was awake). Overall, this was a good, but not a great, hotel experience.
Comment from Hotel Management
May 23, 2014 by John, Hotel Management
Thank you for sharing your comments with us. I'm glad to hear that you had a good experience with the hotel and the staff. However, it's disheartening to hear about the noise you experienced. We certainly strive for an excellent guest experience and always want to exceed our guest expectations. I can assure you that we value your feedback and are working dilligently to correct these issues. Thank you again for sharing your comments and we hope to have the opportunity to serve you again. Warm regards, John
2 out of 5
Recommended
for Couples
by Ashaley from Anderson SC.

Bellhop

Posted May 12, 2014 on Hotels.com
The bell men were the best part of my experience here. Hayden was great, talked to us and answered any questions I had, nice and courteous. The rooms were small, stayed for the whole weekend and room service never came. We even called and asked for more towels and never got them. The continental breakfast wasn't impressive, especially since they charge 11 dollars for it. I've stayed in 120 dollar hotel rooms and had a better overall experience. Yes it was in downtown Charleston which is why I stayed there but it wasn't worth 800 dollars. I won't be staying here again.
Comment from Hotel Management
Jul 19, 2014 by John, Hotel Management
Thank you for sharing your comments with us. I'm glad to hear that our bellmen were able to create a good experience for you. However, it's disheartening to hear that we fell short of your expecations otherwise. I can assure you that we take your feedback very seriously and will address each item accordingly. Thank you again for your feedback and we hope to have another opportunity to create a memorable experience for you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location but not $600/ night nice!

Posted May 4, 2014
Hotel interior is attractive-- in a commercial sort of way. You just know that every Rennaissnce by Marriott is the same. No effort to make this distinctive to Charleston. Lobby and bar and restaurant were freezing cold-- every day, all day. Made it unpleasant to be there. Furnishings in lobby clearly shouted "don 't sit here, just for show.." Our room had windows permanently closed so no fresh air. Bathrooms were clean but outdated with no walk-In shower , no fan, one hook. For $600 a night we expected more. Staff was excellent: helpful, personable, always friendly.