Property amenity

Reviews of Sleep Inn Charleston

2.5 out of 5
Sleep Inn Charleston
2772 Pennsylvania Ave, Charleston, WV

Reviews

9.2

Wonderful

Rating 10 - Excellent. 554 out of 806 reviews" "
Rating 8 - Good. 191 out of 806 reviews" "
Rating 6 - Okay. 42 out of 806 reviews" "
Rating 4 - Poor. 14 out of 806 reviews" "
Rating 2 - Terrible. 5 out of 806 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean hotel. Very friendly staff. Super comfy bed and pillows.
Stayed 1 night in Mar 2024
Response from Sara on Mar 25, 2024
Thank you! We are so happy you enjoyed your stay. We hope to see you again.

8/10 Good

linda

Traveled with family
Professional staff. Bed was comfortable
Stayed 1 night in Mar 2024
Response from Sara on Mar 25, 2024
Thank you for the kind words. We hope to see you again!

2/10 Terrible

Andrea

Traveled with partner
The interstate noise was horrible. The bed was horrible and the heating and cooling was horrible
Stayed 1 night in Mar 2024

6/10 Okay

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy stay! It was nice and quiet. Loved the hru uh options
Stayed 2 nights in Mar 2024
Response from Sara on Mar 12, 2024
Thank you! We are happy you enjoyed your stay.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Mar 2024
Response from Sara on Mar 12, 2024
Thank you. We are happy you enjoyed your stay. We hope to see you again.

2/10 Terrible

Erika

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had roaches in our room and when we told the front desk they offered to move us to the room next door. They didn’t seem to care they had roaches!
Stayed 2 nights in Jan 2024

10/10 Excellent

Barbara

Traveled with family
Liked: Amenities, property conditions & facilities
I was pleasantly surprised during my stay for such a low cost
Stayed 1 night in Mar 2024
Response from Sara on Mar 4, 2024
Thank you so much! We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Cheryl, Lexington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the shower was excellent Traffic noise from I79 was a bit bothersome as the off ramp was right beside the hotel. However this did make it convenient.
Stayed 1 night in Mar 2024
Response from Sara on Mar 4, 2024
Thank you so much for the positive feedback! We are so happy you enjoyed your stay. We hope to see you again.

10/10 Excellent

ruhler99

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, the bed was comfortable and staff was friendly. Breakfast was great before we left in the morning. Will stay again!
Stayed 1 night in Feb 2024
Response from Sara on Feb 26, 2024
Thank you! We are so happy you enjoyed your stay with us. Thank you so much for the kind words. We hope to see you again!

8/10 Good

linda

Traveled with family
Very professional staff, comfortable beds and breakfast was good.
Stayed 2 nights in Feb 2024
Response from Sara on Feb 26, 2024
Thank you! We are happy you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Stephen

Liked: Amenities
Nice folks
Stayed 1 night in Feb 2024
Response from Sara on Feb 13, 2024
Thank you! We are happy you enjoyed your stay.

10/10 Excellent

Duane

Liked: Property conditions & facilities
Staff was great ! Little extras to make me feel welcome
Stayed 1 night in Jan 2024
Response from Sara on Feb 16, 2024
Thank you! We look forward to seeing you again!

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sara on Mar 19, 2024
We are happy you enjoyed your stay. We hope to see you again!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sara on Feb 16, 2024
We hope you enjoyed your stay and hope to see you again.

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super people.
Everyone at this hotel was super professional. Amy at check in was above amazing though. She was terrific for our check in but later I overheard her checking in another customer and I was impressed with the patience and care she took to make sure they were comfortable and had their needs met. It’s not the fanciest place but you’d be hard pressed to find better customer service anywhere. Also the Xmas tree in the lobby is gorgeous.
Stayed 1 night in Dec 2023
Response from Sara on Feb 16, 2024
Thank you for your kind words. We are so happy you enjoyed your stay. We hope to see you again.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to highway
Very clean! Nice part of town.
Stayed 3 nights in Dec 2023
Response from Sara on Feb 16, 2024
Thank you. We are happy you enjoyed your stay! We hope to see you again!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice very clean room. Great experience with check in staff. Good breakfast choices. Very satisfied with our stay.
Stayed 1 night in Dec 2023
Response from Sara on Feb 16, 2024
Thank you so much for your kind words. We are so happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Thomas D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff from the front desk to those cleaning our room were great. Hotel very clean and more than the usual hotel breakfast
Stayed 4 nights in Dec 2023
Response from Sara on Feb 16, 2024
Thank you so much! We are happy you enjoyed your stay and hope to see you again!

10/10 Excellent

neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sara on Feb 16, 2024
Thank you! We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

DAWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room waa clean and the staff were helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good enough
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Clean, neat room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and clean.
Very clean, and very friendly staff.
Stayed 1 night in Dec 2023
Response from Sara on Dec 5, 2023
Thank you! We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, great front desk and with a Family Restaurant right next door.
Stayed 1 night in Nov 2023
Response from Sara on Nov 28, 2023
Thank you! We are so happy you enjoyed your stay. We hope to see you again.

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the overall property was very nice and well kept. I thought the staff was very professional and supporting. An impressive overall experience.
Stayed 1 night in Nov 2023
Response from Sara on Nov 28, 2023
Thank you. We appreciate that postive feedback. We are happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Alonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just so nice and staff was very hospitable, with us and one another.
Stayed 1 night in Nov 2023
Response from Sara on Nov 28, 2023
Thank you for the postive feedback. We are happy you enjoyed your stay. We hope to see you again.

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected
Stayed 1 night in Nov 2023
Response from Sara on Nov 28, 2023
We hope you enjoyed your stay and hope to see you again. Thank you

10/10 Excellent

Kent

Stayed 1 night in Nov 2023

10/10 Excellent

Bernadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Liked: Amenities
Welcoming staff at front desk when I checked in. They explained where amenities were located such the coffee station, cookies and popcorn. And where the breakfast buffet was each morning. I will definitely stay here again if the opportunity arose.
Stayed 1 night in Nov 2023
Response from Sara on Nov 22, 2023
We are so happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with accommodating staff
Great place to stop for the night when driving from South Carolina to Michigan. It was very clean, quiet, and I felt safe as a solo traveler. They had hot breakfast, plus 24/7 popcorn and coffee available. Bed was comfortable and I liked the pillows. Definitely will stay here again when traveling back and forth between states.
Stayed 1 night in Nov 2023
Response from Sara on Nov 22, 2023
We are so happy you enjoyed your stay! We look forward to seeing you again!

10/10 Excellent

manu

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly
Stayed 1 night in Nov 2023
Response from Sara on Nov 12, 2023
We are happy you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Roberta, Lexington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the quiet!
Stayed 1 night in Nov 2023
Response from Sara on Nov 12, 2023
We are so happy to hear your enjoyed your stay! We hope to see you again!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience
Stayed 1 night in Nov 2023
Response from Sara on Nov 8, 2023
We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomw experience
It was great! Everything was organized and clean. Breakfast was delicious. House keeping always asking if we needed anything.
Stayed 3 nights in Nov 2023
Response from Sara on Nov 6, 2023
Thank you! We are so happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, great hot breakfast
Stayed 1 night in Oct 2023
Response from Sara on Nov 4, 2023
We are so happy you enjoyed your stay! We hope to see you again!

10/10 Excellent

Rebecca

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in staff was so helpful, kind, friendly. It was a great felling to be appreciated as a guest.
Stayed 1 night in Oct 2023
Response from Sara on Oct 28, 2023
Thank you! We are happy you enjoyed your stay. We hope to see you again!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sara on Oct 28, 2023
Thank you for taking the time to complete the online survey regarding your stay. We hope to see you again.

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from Sara on Nov 12, 2023
We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Judi

Stayed 1 night in Oct 2023
Response from Sara on Oct 20, 2023
We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Darwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was top notch
Stayed 1 night in Oct 2023
Response from Sara on Oct 20, 2023
Thank you! We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Justin

Stayed 1 night in Oct 2023
Response from Sara on Oct 20, 2023
Thank you we are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

Becky

Stayed 1 night in Oct 2023
Response from Sara on Nov 4, 2023
We are happy you enjoyed your stay and hope to see you again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sara on Oct 14, 2023
We are happy you enjoyed your stay. We hope to see you again!

10/10 Excellent

June A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. My room was very clean.
Stayed 1 night in Oct 2023
Response from Sara on Oct 14, 2023
We are happy you enjoyed your stay! We hope to see you again!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities
I had an all around good experience and it was everything I needed for my trip.
Stayed 1 night in Oct 2023
Response from Sara on Oct 7, 2023
We are happy you enjoyed your stay! We hope to see you again.