Ratings based on 1,857 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Nov 1, 2014
Pros: Location
Location: Attention to detail
We decided to stay here because my husband and his dad stayed overnight in 1961 just prior to his entering the Citadel ... We had a Deluxe room... 3 night stay. First two Night's we smelled something 'weird'... Finally figured out that it was mold/ mildew in the bathtub! No excuse.. At 300+ a night.. The tub and shower curtain should be the last things requiring attention.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom atlanta ga

Posted Oct 20, 2014
Hotel was great. Awesome location,extremely helpful staff. Only negative bathrooms are small.
3 out of 5
by A verified travelerfrom Australia

Noisy hotel

Posted Oct 18, 2014
Hotel was very noisy with lots of street noise. Room was larger however the bathroom was size of closet, you could sit on the toilet and brush teeth at same time....incredibly small and obviously in need of renovation!! Hotel staff especially front desk were fabulous and extremely helpful however I would still not recommend for a stay in Charleston!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Best hotel ever

Posted Oct 16, 2014
Awesome experience. Clean, courteous, helpful staff. Fabulous restaurant with excellent menu choices. Don't miss the Shrimp and Grits for dinner and the pecan pancakes next morning! We are definitely returning.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2014
Great location, pleasant staff, elegant hotel. Ideal for seeing the sites of downtown Charleston.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom d

Historic District

Posted Oct 10, 2014
Great location to civil war sites within the historic district of Charleston. We parked our car in the parking garage and walked everywhere for 3 days. Hotel was terrific and located in a great location!
4 out of 5
Recommended
for Families
by A verified travelerfrom Columbus, Ohio

Short visit to Charleston

Posted Oct 7, 2014
Pros: Location and easy access. Rooms were very nice and staff was excellent.
Cons: It needs some work to add sparkle and make it more attractive. It's a bit dated from our perspective.
Location: Already commented on hotels. Easy access by walking or used our car with in/out priveledges. Plantation visit, carriage ride, boat tour.
We met friend based in NJ at the hotel for a 3 day weekend in Charleston. Chosen for it's location, it served us well. High end restaurant visits at Circa, Magnolia and Hall's capped our stay along with as much local scenery one can jam into two full days.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Posted Oct 6, 2014
Pros: We liked the character of the hotel and the location and the pleasant staff.
Cons: Nothing
Location: Close to shopping and restaurants and the Batterry.
This weekend was the second visit in a month to FM. Very comfortable and well-located.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas texas

Understanding a hotel

Posted Sep 30, 2014
Pros: Location,staff,the Concierge who took care of so many personal requests and the rooms were great even with the small bathrooms
Cons: The Bell Captain needs to improve the level of standards that exist. Drinking Big gulp sodas and talking among themselves is less than professional.
Location: Corner of King and Calhoun puts you into a short walk to history,dining and excellent shopping
Great location. Corner of King and Calhoun street is the center of the universe in Charleston. Great for foodies, history and world class shopping. All within walking distance. The staff is excellent to include the best Concierge in the South. I say that with confidence. Part of a great Hotel services is that of a concierge. Here he understood his function which is to assist the guest. Stay at this hotel and introduce yourself, you have already paid for the service and he will make your trip so much better. The room attendants were excellent and very friendly and helpful. Remember they come into your room everyday so their importance is huge. From the time you go into a hotel you find opportunities to tip. We do that with bellman, the wait staff, the bartender but the majority of guest stop at the room attendant. Bad move. They are key and we all should take care of those who are professional and help you. This hotel has a great room staff. The room was lovely and yes the bathrooms are very small. Remember it is old and subject to many Historical restrictions. The plumbing is an annoyance but that is all it is. This is a hotel that after 8 days you felt you lived there.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Charleston Grande Dame Hotel

Posted Sep 25, 2014
Pros: Service, room comfort, ambiance, views (tallest hotel in town), location, convenience.
Cons: some lower-level floors clearly have no view
Location: large number of great restaurants just north, main shopping district just south. Adjacent to the College of Charleston.
The Francis Marion hotel was built in the 1920s and retains much of the character from the time period. Beautiful and ornate lobby with plenty of room to lounge. Definitely a throwback to a more refined era - a W Hotel this is not. The hotel staff, without exception, was polite and eager to assist. Check-in was quick and doorman/bell staff was very helpful. We had a one bedroom suite facing the park across the street. Huge bedroom, good sized sitting room (with a decent sleeper-sofa) and very comfortable bed with a large selection of pillows. The bathroom was one of those throwbacks - very small but well appointed. Our stay was just one night so we did not sample the restaurants. There's a Starbucks on the street level of the hotel. Location is excellent if you want to see the shopping district or restaurants which are right out the front door. The Battery/waterfront is about a 15-20 minutes walk. The Market is about 10 minutes. The Hotel is essentially adjacent to the College of Charleston. The center of campus is no more than a 10 minute walk. One example of the service. We were tied up in a meeting and didn't get back to the hotel by check out time. They hotel actually called us to see if we wanted a late checkout! Quite a nice change from the usual hassle in staying just a bit longer than checkout time.