Ratings based on 20 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Couplesby David from London
Good locationPosted Mar 2, 2015 on Hotels
for Couplesby A verified traveler
Great locationPosted Nov 10, 2014 on Hotels
friendly polite service, valet was great. The room was large and very cozy and the fireplace was a nice touch. The location is fantastic, easy walking distance to the water as well as meeting, market and king streets. There are plenty of restaurant and bar options close by. The only downside was the room blinds did not block out the street lights so the room was quite bright when the lights were turned off and there was quite a bit of traffic noise from east bay street.
Recommendedby Mark from Delaware
SuperiorPosted Apr 23, 2014 on Hotels
Every aspect of the stay was outstanding. Suite quality and location are perfectly Charleston. Personal service delivered was exceptional and refreshing.
for Business Travelersby Audrey from NJ
Best location and wonderful service!Posted Mar 20, 2014 on Hotels
Location is the best in the city! Wonderful service and great front desk staff! Beds are high off the ground, so you have to use a step to get on it and we only had the steps on one side , for 2 of us.
for Everyoneby A verified traveler
Great location.Posted Feb 17, 2014
Enjoyed my stay greatly. Just need to get a tv in living room area.
Recommendedby Carol Lardaro from Murrieta, CA
Posted Nov 6, 2013 on Hotels
Was not at all satisfied with this hotel We had booked a room with a fireplace and balcony The room they gave us had neither. When I showed them my confirmation papers saying that I was to have a room with a fireplace and balcony. Their response was that they never promise that and hotels .com should never have guaranteed that.However, they did change our room but he room was dirty and we saw 2 cockroaches. When we complained about the bugs we were told that they try to keep it under control by spraying and "would we like our room sprayed now". So, that was managements response. I would never stay in that hotel again. Too expensive for such a dirty place and management really has no concern for pleasing it's clients.
for Everyoneby glenna
Posted Nov 5, 2013
Great location, horrible hotel.Posted May 13, 2013
Pros: The valet staff was very courteous.
Location: Charleston is a fabulous city with many great restaurants and activities.
The hotel staff was not interested in making this a good experience. We checked in early and were told our room would be put at the top of the list to be cleaned and they would call when it was ready. They never called and we finally got in right at the "guaranteed" check in time of 4:00pm by going to the front desk and asking if the room was ready. Saturday night, after 10:00pm, the people in the room above us were unbelievably loud. We called the front desk twice to ask the staff to intervene. During the second call I stated that if nothing was done I would go up and speak to them myself. I was told that was my "prerogative." I did have to go upstairs since the noise continued unabated. I asked the parents to stop their children from jumping off the beds onto the floor. Unfortunately, the noise continued off and on until midnight. There are many wonderful hotels and inns in Charleston and we will find one of them for our next visit.
for Couplesby A verified traveler
Posted Mar 7, 2013 on Hotels
Recommendedby A verified traveler from Charlotte, NC
Great location!Posted Apr 9, 2012 on Hotels
We loved our stay at the Lodge Alley Inn! All of the staff were incredibly friendly and helpful. The room was lovely and well kept. And the location was AMAZING! So nice to walk out the front door and be in the middle of downtown and easy walking distance to a huge assortment of shops, restaurants, and other attractions. Will definitely stay at the Lodge Alley Inn again!