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The Sanctuary is a beautiful resort. It is really upscale. The rooms and facilities are wonderful. The staff is very nice and attentive. It is a great place for golfers, tennis players or anyone that wants a relaxing place. We had a fabulous time!!!
It's a Monday in the middle of February. What could go wrong? Everything. Look the indidivual staff people are nice. But the concierge "desk' never answers the phone. They never made our dinner reservation. But worst of all, the "Ocean" view is in this dingy corner and you'd need the neck of a giraffe to see the water. They say they have no room to move me--even though I could roll a bowling ball down this place, it's so empty. Bottom line; they just don't want to make people happy.
Amazing getaway in luxurious surroundings! Everything you need is on property…we didn’t leave for our 48 hours there and enjoyed every minute of relaxation.
This hotel offers many great services and features you do not find in other hotels. It is the type of hotel and location you will want to return to time and time again.
Treated like royalty! Met Chris first, so he is my favorite! The gentleman that cleaned my room folded my toothpaste...IMPRESSIVE. Room was spotless. Didn't expect an ocean view...LOVED IT. Everyone greated me. Felt very welcomed. Everyone gave 5-star service. Nothing to change.
The food and service was excellent. The facility was beautiful as was the beach. The pools were ok. Drinks were 20 dollars each. Plan to spend some money.
I requested a warm plate for the buffet breakfast, was told warm plates are only available when ordering off the menu!!
No grab rails in ‘marble’ bathroom/shower seems dangerous, a fall risk.
The pull on the ceiling fan was inaccessible without standing on a chair, again a fall risk.
The Sanctuary is a first class hotel. The location, (right on the beach), is beautiful. Service is outstanding and rooms are immaculate. The Sanctuary always provide a great experience and it is the only place we will stay when visiting Kiawah.
Extremely professional & helpful staff everywhere! The hotel scenery with nature & ocean and exquisite! Highly recommend if your looking to recharge in a hotel that preserves nature!
The Sanctuary is a beautiful resort! The hotel rooms were spacious, comfortable and immaculate! The lobby bar was inviting with good service and the pianist was absolutely fantastic!! Unfortunately, the weather was terrible but we were able to find many things to keep us busy! We look forward to returning again when we can enjoy more of the outdoor activities!!
It was an enjoyable trip. All staff members were professional, affable, addressed any needs appropriately, and made you feel at home. Also the location and the facilities are awesome.
Verified traveler
Stayed 2 nights in Feb 2023
10/10 Excellent
Celia
Feb 3, 2023
Liked: Cleanliness, staff & service, room comfort
Stunning location
Exquisite property! Staff went above and beyond to exceed all expectations.
Wonderful getaway for the 2 of us. Called to see if early check-in was possible and we got upgraded to a partial ocean view! Room service was an extra treat for us, but plenty of places to eat at the Sanctuary and off-site.