Ratings based on 419 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

To grandma's house

Posted Mar 30, 2015
Pros: Staff was great. Quickly changed my room when my neighbor's were very loud.
Beautiful Hotel right off the interstate. Fun indoor outdoor heated pool.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Room seemed lopsided...

Posted Mar 30, 2015
Pros: The indoor/outdoor pool and decor.
Cons: Everything that I mentioned above.
Location: There wasn't much in the area.
The decor is very nice. However, my room fell short. The entrance door had an at least one inch gap. so much so, the lock didn't actually lock because the latch couldn't reach the door jam. We could clearly see the hallway from the gap in the door. The drawer doors to the dresser couldn't close, so we had open drawers all weekend. There's no closet space so the ironing board was leaning against the wall of the room entrance. It was an okay stay, disappointed in the Sheraton.
3 out of 5
by A verified travelerfrom Georgia

Over priced for our needs and service received.

Posted Mar 28, 2015
We were not aware that we had reserved a handicapped access room but that would not have been a problem if the shower had not been broken so that you had to hold the nozzle with one hand and bathe with the other. The hair dryer did not work and the wifi was sporadic. The room was very clean and the staff were friendly
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CT

Convenient, well appointed hotel near airport

Posted Mar 23, 2015
Pros: We were surprised that an airport hotel provided such lovely surroundings, food and exercise options, and great service.
Cons: Lighting in bedrooms could have been enhanced.
Location: Not really applicable for us, since we were getting on and off planes, but the shuttle service was terrific.
We were delighted with the service and facilities at the Sheraton Charlotte Airport Hotel. Great staff and pleasant, comfortable environment, with good food.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Cons: Electrical socket and the make up mirror in the bathroom was not working.
nice hotel - great shuttle to the airport and great price to leave your car while you are away.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Beautiful hotel and decent location

Posted Feb 17, 2015
Made the mistake of staying on Valentines Day weekend, so I must say that the walls are quite thing, but the hotel is wonderful. Love the pet policy, but some people do take advantage of the leniency by having their yappy dogs bark you into frustration.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2015
Very good. I really like it! I was really happy with everything.
Comment from Hotel Management
Mar 12, 2015 by Guest Relations Manager, Hotel Management
Thank you for choosing the Sheraton Charlotte Airport Hotel. We are delighted to hear that we exceeded your expectations and that you enjoyed your stay. Our entire team is committed to providing our guests with the best in service and amenities, and welcome the opportunity to connect with you during your future trips to the Queen City!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a professional and courteous staff

Posted Jan 5, 2015
Pros: The accommodations and the staff
Cons: The carpeting in the hotel needs to be replaced eventually
Great professional and courteous staff. Good simple cooking. Great location near the airport.
Comment from Hotel Management
Mar 12, 2015 by Guest Relations Manager, Hotel Management
Thank you for choosing the Sheraton charlotte Airport Hotel during your recent trip to Charlotte. We are delighted that you had an enjoyable visit and appreciate your kind feedback regarding our courteous staff, restaurant, location, and accommodations. We truly appreciate your comments regarding our carpet and are currently in the process of replacing all of the carpet in our guestrooms and hallways. Our entire team is dedicated to providing our guests with memorable and comfortable stay experiences, and we hope to welcome you back for another relaxing stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Airport layover

Posted Dec 27, 2014
airport shuttle service was efficient hotel experience was great
Comment from Hotel Management
Jan 3, 2015 by GuestRelationsManager, Hotel Management
Thank you for choosing the Sheraton Charlotte Airport Hotel during your airport layover. We are delighted to hear that our staff and services created a memorable stay experience. We look forward to the opportunity to serve your lodging needs in the future. Safe Travels!
4 out of 5
Recommended
for Couples
by A verified traveler

Good value and service

Posted Dec 23, 2014 on Hotels.com
Nice lobby with indoor/outdoor pool. We enjoyed watching football games at the bar in the lobby which is renovated with a warm feeling. Room was newly renovated, too. Shuttle service was provided to sister hotel next to stadium which made going to the game and staying at this hotel a good value.