Ratings based on 216 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value.

Posted Jan 20, 2015
Cons: Temperature of the water in the pool was unusually low. The heated pool in this hotel is an asset and should reamin as such!!
Excellent. As usual. Staff is very nice and efficient. Management too.
Comment from Hotel Management
Jan 23, 2015 by Aloft CharlotteGM, Hotel Management
Dear Traveler, We are pleased to learn that our entire team helped make your stay memorable and that you enjoy using our amenities. Thank you for bringing our pool temperature to our attention as we will be sure to pass along your feedback to our engineering team. It is important to us that every aspect of your stay is enjoyable. We hope you will return to visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2015
Aloft is a modern hotel experience with unique designs and excellent staff.
Comment from Hotel Management
Jan 6, 2015 by Aloft CharlotteGM, Hotel Management
Thanks for staying with us! We are glad you enjoyed your hotel experience and found our staff to be helpful. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dayton Ohio

hotel close to entertainment on south side

Posted Dec 3, 2014
Pros: room size, lobby area and indoor pool.
Cons: would like microwave in room.
Location: entertainment center and shopping close bye on south side of town.
enjoyed the lobby area lots of space for group to gather and play games. bar was great to have nearbye. Pool area was nice and heated.
Comment from Hotel Management
Dec 5, 2014 by Aloft CharlotteGM, Hotel Management
Dear Gary, We are so pleased to hear that you were able to take full advantage of the amenities that we have to offer! Thank you for taking the time to share you experience and we look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dayton, OH

Very nice surprise

Posted Dec 2, 2014
Pros: The cost, location, cleanliness and staff were excellent.
Cons: Of course if it were less expensive that would be great! =)
Location: Ballantyne is beautiful wiht plenty of restaurants and shopping near by.
This was our first time at and Aloft Hotel and the first time we traveled with our dog. The fact that the hotel allowed dogs was the very reason I had found it on the internet. The facilities were lovely and inviting. I was pleasantly surprised with the size of our room, it was bigger than I expected. Great time had by the entire family. We will definitely be back!
Comment from Hotel Management
Dec 4, 2014 by Aloft CharlotteGM, Hotel Management
Dear Shirelle, Thank you so much for taking the time to share you wonderful experience! We are so glad we had the opportunity to welcome your family and 4-legged friend, and that you were able to enjoy the amenities we have to offer. We are excited you are planning on returning to us!
2 out of 5
by A verified traveler

Not Satisfied

Posted Dec 1, 2014
Cons: Beds and places to sit.
Beds were uncomfortable. Room layout was awkward. No where to sit other than bed.
Comment from Hotel Management
Dec 2, 2014 by Aloft CharlotteGM, Hotel Management
Thank you for providing us with feedback regarding your recent stay. We're sorry to hear your bed was not comfortable, and that the layout of your loft was not to your liking. We do strive to provide a comfortable experience for all guests, and hope you will give Aloft hotels another try in the future!
2 out of 5
by A verified travelerfrom Charlotte, NC

Bare minimum

Posted Nov 17, 2014
The hotel had very little to offer. Tiny showers, uncomfortable bedding/towels and extremely few amenities. The layout and materials used in the hotel seemed very cheap and gaudy. The staff was friendly but as for the actual hotel, I would not stay again.
Comment from Hotel Management
Dec 1, 2014 by Aloft CharlotteGM, Hotel Management
Dear AJ, Thank you so much for taking the time to share your experience. We are so pleased to hear that our team was friendly, as we pride ourselves on our customer service! We have passed along your feedback regarding the Aloft style to our corporate team and we hope you give Aloft properties another try in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2014
The staff always make you feel welcome & go out of their way to help you. The atmosphere is always welcoming from the moment you walk through the door. Rooms are always clean...and eco-friendly to the extreme!
Comment from Hotel Management
Nov 24, 2014 by Aloft CharlotteGM, Hotel Management
Dear Traveler, We are so pleased to hear that you enjoyed your stay! Thank you so much for your wonderful feedback regarding our team, as we pride ourselves on our customer service. We hope we have the opportunity to welcome you back to our eco friendly property soon!
5 out of 5
Recommended
for Getaway With Friends
by Alan

This traveler left a rating score only Posted Oct 28, 2014 on Hotels.com
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 28, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom south carlina

I love this hotel ! They made my pets welcome!

Posted Oct 19, 2014
Loved this place, I was very comfortable. They made my pet very welcome, they are extremely pet friendly. I lived the bar, room service and the rooms are beautiful! I will way try to stay in an Aloft hotel! I highly recommend thus place to everyone'.
Comment from Hotel Management
Oct 22, 2014 by Aloft CharlotteGM, Hotel Management
Dear Kellie, Thank you so much for your kind recommendation! We are so pleased to hear that you and your pet enjoyed your stay and were able to take advantage of our wxyz bar. We hope to welcome you back soon!