Restaurant
Check availability

Reviews of Aloft Charlotte Ballantyne

3 out of 5
Aloft Charlotte Ballantyne
13139 Ballantyne Corporate Place, Charlotte, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 698 out of 982 reviews" "
Rating 8 - Good. 211 out of 982 reviews" "
Rating 6 - Okay. 43 out of 982 reviews" "
Rating 4 - Poor. 22 out of 982 reviews" "
Rating 2 - Terrible. 8 out of 982 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maxine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly staff responsive to our needs.
Stayed 5 nights in Mar 2024
Response from Andrew L. on Apr 8, 2024
Hi Maxine! Thank you for the great rating. We are happy to be your clean, friendly Ballantyne area hotel. Come back soon!

8/10 Good

LaTasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience, I just wish they had a microwave in the room and the water pressure was better, other wise we had a great time.
Stayed 3 nights in Apr 2024
Response from Andrew L. on Apr 8, 2024
Hi LaTasha! Thank you for choosing Aloft. I apologize for the items you mentioned that did not meet your needs. I am having engineering check the water pressure room you stayed in to eliminate the issue for future guests. We hope you will come back to see us. We do have a limited number of microwaves available for requests. Please make sure to let our front desk team know. Thank you. Happy travels!

10/10 Excellent

Lanny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay extra clean room
Stayed 1 night in Mar 2024
Response from AloftCharlotteBallantyne on Apr 2, 2024
Hi Lanny,Thanks for your awesome review! We are so pleased to hear you enjoyed all our space has to offer. We take pride in our cleanliness! Hope to see you back soon.Happy Travels!

10/10 Excellent

Amy, Ft Mill

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and the staff was fantastic.
Stayed 1 night in Mar 2024
Response from AloftCharlotteBallantyne on Apr 2, 2024
Hi Amy,Thanks for your awesome review! We are so pleased to hear you enjoyed our clean and convenient hotel. We hope to see you again soon.Happy Travels,Hotel Management

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people. Nice place. Clean.
Stayed 2 nights in Mar 2024
Response from Andrew L. on Mar 25, 2024
Hi Timothy! Thank you for the 5 star rating! We are glad you enjoyed our service and cleanliness. Come back soon!

8/10 Good

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrew L. on Mar 17, 2024
Hi Zach! We appreciate your great rating. We hope to see you again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Super dope place
Stayed 1 night in Mar 2024
Response from Andrew L. on Mar 11, 2024
Hi Matthew! Thank you so much. Come back soon!

10/10 Excellent

jakob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew L. on Mar 11, 2024
Hi Jakob! Thank you for the 5 star rating. Happy travels!

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew L. on Mar 11, 2024
Hi John! We appreciate your 4 stars. Thank you for choosing Aloft. Come back soon!

6/10 Okay

QUENTON

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew L. on Mar 5, 2024
Hi Quenton! Thank you for your rating. Please contact our hotel management team to let us know what we could have done to better meet your needs. Thank you.

10/10 Excellent

Keyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andrew L. on Feb 20, 2024
Hi Keyana, Thank you for the great rating! I hope we will see you back at Aloft again soon!

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was clean. We stayed on the 5th floor and the ceiling was plywood that was painted white. It wasn’t bad but made us laugh.
Stayed 1 night in Jan 2024
Response from Andrew L. on Jan 29, 2024
Hi Brooke!Thank you for choosing Aloft. We appreciate your feedback on your stay and are glad you enjoyed your clean accommodations. Our guestroom ceilings were designed to appear renovated as a part of our modern urban vibe.

8/10 Good

donald, Hackensack

Business traveler
Liked: Staff & service
The hotel was very basic, no resturant, no hot tube. Just very plain jane. But beds were comfortable.
Stayed 2 nights in Jan 2024
Response from Andrew L. on Feb 20, 2024
Hi Donald, Thank you for taking the time to provide feedback. While I am sorry to hear we did not match your expectations, I am glad you found our beds comfortable. Thank you for staying with us.

10/10 Excellent

Patrice

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Andrew L. on Jan 22, 2024
Hi Patrice! Thank you for the 5 star rating. Come back to see us!

10/10 Excellent

Jaguar, Gaffney

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Dec 2023
Response from Andrew L. on Jan 17, 2024
Hi Jaguar! We appreciate the top rating. Come back soon!

8/10 Good

Destiny

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrew L. on Jan 8, 2024
Hi Destiny! Thank you for rating your stay with us. Happy travels!

4/10 Poor

Blake

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A little disappointed
Kind of disappointing. My wife had surgery on her foot a few months ago and her foot was swollen and I needed ice for it. I had never heard of being charged for ice ? We also were charged $50. For some Incidentals twice which we never charged, when questioned they said they would come off in 7-10 days ? I certainly hope that they do. Just a little bit upsetting as we often stay in the Charlotte area as our daughter lives there. Thank you.
Stayed 4 nights in Dec 2023
Response from Andrew L. on Jan 8, 2024
Hi Blake, Thank you for choosing Aloft and for taking the time to share your feedback. I apologize that your stay did not meet your expectations. I do see a bar charge on your account but we definitely do not charge for ice at our hotel. If it is not too much trouble, please contact the hotel directly to speak with a manager to provide more information. Also, the deposit amount (50) should be fully released by Wednesday at the latest. We are happy to assist with contacting your bank regarding release of the funds. Thank you so much.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew L. on Dec 31, 2023
Hi Tanya! Thank you for your 5 star rating! We are you enjoyed our hotel. Come back soon. Happy New Year!

10/10 Excellent

LARS

Stayed 1 night in Dec 2023
Response from Andrew L. on Jan 17, 2024
Hi LARS! Thank you for the great rating!

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HotelManagement on Dec 13, 2023
Hi Monica,Thanks for your awesome review. So glad to hear you enjoyed all our space has to offer. We hope to see you back soon!Happy Travels,Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HotelManagement on Dec 13, 2023
Hello,Thank you for your awesome review. We are so pleased to hear you enjoyed all our space has to offer. Hope to see you back soon!Happy Travels,Hotel Management

10/10 Excellent

Porsche

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern and well-maintained environment enhanced the overall experience The cozy atmosphere, cleanliness, and friendly staff contribute to a pleasant stay.
Stayed 1 night in Dec 2023
Response from HotelManagement on Dec 9, 2023
Hi Porsche,Thank you for your awesome review. We are so glad to hear you enjoyed all our space has to offer. We hope to see you back soon.Happy Travels,Hotel Management

10/10 Excellent

Johnny-Halo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice place to stay, very quaint and kept well with some enjoyable amenities.
Stayed 2 nights in Dec 2023
Response from HotelManagement on Dec 9, 2023
Hi Johnny-Halo,Thanks for your awesome review. We are so pleased to hear you enjoyed all our space has to offer. We hope to see you back soon.Happy Travels,Hotel Management

10/10 Excellent

Kelly

Stayed 2 nights in Dec 2023
Response from Andrew L. on Dec 28, 2023
Hi Kelly! Thank you for the 5 star rating! Come see us again soon. Happy Holidays!

4/10 Poor

Derreck

Traveled with family
Stayed 1 night in Nov 2023
Response from Andrew L. on Nov 21, 2023
Hi Derreck,Thank you for taking the time to rate our hotel. Please take a moment to contact our hotel management to share how we could have better served you. Happy travels!

10/10 Excellent

Krystal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andrew L. on Oct 9, 2023
Hi Krystal! Thank you for your great rating! Come back soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrew L. on Sep 14, 2023
Hi Charles! Thank you for the amazing rating. Happy travels!

10/10 Excellent

valorie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very convenient for attending shows at the new venue The Amp.
Stayed 1 night in Sep 2023
Response from Andrew L. on Sep 11, 2023
Hi Valorie!Thank you for the great review. We are thrilled you enjoyed our convenience to The Amp! Come see us again soon!

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice inside and an open bar staff was really nice
Stayed 1 night in Sep 2023
Response from Andrew L. on Sep 11, 2023
Hi Derek! Thank you for your review. We are glad you enjoyed W XYZ Bar. Come back soon!

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel!!! It’s so clean and inviting!! I also love that the hotel has a small shop downstairs to get snacks and order breakfast items.
Stayed 2 nights in Sep 2023
Response from Andrew L. on Sep 5, 2023
Hi Kenneth! So happy you enjoyed our hotel and found it clean and inviting. Thank you for staying. Come back to see us again soon!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrew L. on Sep 5, 2023
Hi Anthony! Thank you for rating our hotel. Happy travels!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Great location. Clean hotel. Staff went out of their way to please us. Was given a room upgrade and cocktail for a birthday by manager. Definitely would stay again. Also provided a shuttle ride to and from restaurant
Stayed 2 nights in Aug 2023
Response from Andrew L. on Sep 5, 2023
Hi Jan! We are excited that you had such a memorable experience at Aloft. Thank you for choosing us.

10/10 Excellent

Juan, HIALEAH

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star!!!!
Stayed 2 nights in Aug 2023
Response from Andrew L. on Sep 5, 2023
Hi Juan! Thank you so much for your 5 stars! Come back soon.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Andrew L. on Aug 21, 2023
Hi Larry! Thank you for the great rating! Come back to see us again soon.

10/10 Excellent

IRIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kindest staff ever
This stay was probably one of my mom’s last vacations out to Charlotte to visit her grandkids. I am so grateful for the hotel staff and their immense kindness towards her despite her Parkinson’s and tendency to be a little cranky.
Stayed 5 nights in Aug 2023
Response from Andrew L. on Aug 14, 2023
Hi Iris! Thank you for the kind words. It is a pleasure to serve you and your family. Happy travels!

8/10 Good

Dwight

Stayed 1 night in Jul 2023
Response from Andrew L. on Aug 4, 2023
Hi Dwight!Thank you for rating your stay. Come back soon!

10/10 Excellent

Anila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Andrew L. on Aug 2, 2023
Hi Anila!Thank you for your feedback. We are thrilled to be your Ballantyne hotel of choice!

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You typically can't go wrong with Aloft as long as you aren't looking for full service. I loved the Dry Bar shampoo, conditioner, body wash, and lotion; Aloft always has such nice amenities!
Stayed 1 night in Jul 2023
Response from AloftCharlotteBallantyne on Jul 20, 2023
Hi Heidi,Thank you for your awesome review! We are so glad you enjoyed all the a-list amenities our space has to offer. Hope to see you back soon!Happy Travels,Hotel Management

8/10 Good

Nicole

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I really expected a little better from this hotel. The staff and the common areas were nice but the room left a lot to be desired. The ceiling looked like it was painted plywood because it was painted plywood. The floor especially in the bathroom was dirty and the trim was coming off the shower door. To be in such a nice part of Charlotte, I expected better.
Stayed 1 night in Jul 2023
Response from AloftCharlotteBallantyne on Jul 20, 2023
Hi Nicole,Thank you for taking the time to review our hotel. We take all guest feedback seriously and have shared it with our operations team. We would love the chance to have you back and ensure you have an a-list experience. Best,Hotel Management

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Very tidy and clean, gave great service from beginning to end. I absolutely loved the Kohler amenities and made me a fan of Aloft properties.
Stayed 1 night in Jul 2023
Response from AloftCharlotteBallantyne on Jul 20, 2023
Hi Constance,Thanks for your awesome review! We are so glad to hear you enjoyed all the a-list amenities our space has to offer. We hope to see you back soon! Happy Travels,Hotel Management

10/10 Excellent

Erica

Stayed 1 night in Jul 2023
Response from Andrew L. on Aug 2, 2023
Hi Erica!Thank you for the great rating! We are glad you enjoyed the Aloft Charlotte Ballantyne!

10/10 Excellent

daniel

Traveled with family
Liked: Cleanliness, staff & service
The hotel was very clean, had a refreshing smell all thorough the hotel.
Stayed 1 night in Jul 2023
Response from AloftCharlotteBallantyne on Jul 5, 2023
Hi Daniel,We are so glad you enjoyed our clean and convenient hotel! We strive to provide a-list amenities to all our guests down to the littlest details. We hope to see you back soon!Happy Travels,Hotel Management

6/10 Okay

Danielle

Stayed 1 night in Jul 2023
Response from Andrew L. on Aug 2, 2023
Hi Danielle! Thank you for choosing Aloft Charlotte Ballantyne. If you have the opportunity, please contact the hotel directly with any specific feedback regarding what we could have done better during your stay. Thanks.

10/10 Excellent

Deanna Pope

Business traveler
Liked: Property conditions & facilities
Consistent stay!
Always a nice stay!
Stayed 1 night in Jun 2023
Response from AloftCharlotteBallantyne on Jul 5, 2023
Hi Deanna,Thanks for the awesome review. We are always happy to provide our guests a-list amenities on a clean and consistent basis. Hope to see you back soon!Happy Travels,Hotel Management

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Experience Everytime We Stay There
Every time my husband and I go to Charlotte, we always make it a point to stay at Aloft Charlotte Ballantyne. It's very modern, clean and are very accommodating to pets. In case anyone is wondering, it is about a 11 -15 minute drive to Carowinds.
Stayed 2 nights in Jun 2023
Response from Andrew L. on Jun 20, 2023
Hi Taylor!Thank you for the great recommendation. We are thrilled to be convenient to Carowinds and glad to be your hotel of choice! Come back soon.

6/10 Okay

Gabriel

Liked: Cleanliness
Disliked: Staff & service
The AC was very loud, and they charged me with $8 for a coffee from hotel lobby
Stayed 4 nights in May 2023
Response from AloftCharlotteBallantyne on Jun 2, 2023
Hello Gabriel,Thank you for taking the time to review our hotel. If you would like to discuss your stay further, please contact the hotel directly and ask to speak with hotel management.

10/10 Excellent

Amiyah

Stayed 1 night in May 2023
Response from Andrew L. on Jun 20, 2023
Hi Amiyah!Thank you for the great rating! Come back soon!

4/10 Poor

Andrew

Stayed 2 nights in May 2023
Response from Andrew L. on Jun 20, 2023
Hi Andrew,Thank you for rating your stay at Aloft. We want to make sure we provide an amazing experience every time. I hope you will reach out directly to hotel management to tell us more about what we could have done to better serve you. Thank you.

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 2 nights in May 2023
Response from AloftCharlotteBallantyne on Jun 2, 2023
Hello Travis!Thank you for taking the time to review our hotel. We are so pleased you enjoyed our a-list amenities.Happy Travels!

8/10 Good

Christina

Stayed 2 nights in Apr 2023
Response from AloftCharlotteBallantyne on Jun 9, 2023
Thank you for reviewing our hotel! Happy Travels,Hotel Management