Ratings based on 196 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Charlotte, NC

Bare minimum

Posted Nov 17, 2014
The hotel had very little to offer. Tiny showers, uncomfortable bedding/towels and extremely few amenities. The layout and materials used in the hotel seemed very cheap and gaudy. The staff was friendly but as for the actual hotel, I would not stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2014
The staff always make you feel welcome & go out of their way to help you. The atmosphere is always welcoming from the moment you walk through the door. Rooms are always clean...and eco-friendly to the extreme!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom south carlina

I love this hotel ! They made my pets welcome!

Posted Oct 19, 2014
Loved this place, I was very comfortable. They made my pet very welcome, they are extremely pet friendly. I lived the bar, room service and the rooms are beautiful! I will way try to stay in an Aloft hotel! I highly recommend thus place to everyone'.
Comment from Hotel Management
Oct 22, 2014 by Aloft CharlotteGM, Hotel Management
Dear Kellie, Thank you so much for your kind recommendation! We are so pleased to hear that you and your pet enjoyed your stay and were able to take advantage of our wxyz bar. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

overnight

Posted Oct 15, 2014
Pros: kudos to the staff at this location. best service i've ever had.
Cons: only complaint about the hotel was the ceiling in my room. it looked like the particle board i had in my college dorm room
Location: location was fine, only slept at the hotel and continued my road trip the next day.
great hotel. easy to find. clean. best staff i have ever met.
Comment from Hotel Management
Oct 16, 2014 by Aloft CharlotteGM, Hotel Management
We will be sure to pass along your kind feedback to our team! We are pleased to hear they helped make your stay memorable. We do apologize that the Aloft room style was not to your liking and we appreciate your comments regarding our design. We hope the rest of your journey was safe and that you will return to visit us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
It was very nice and clean. We loved the hot water. Would stay again. It's no smoking which is a huge plus
Comment from Hotel Management
Oct 16, 2014 by Aloft CharlotteGM, Hotel Management
Dear Traveler, Thank you so much for taking the time to review our property. We are pleased to hear that you found our facilities enjoyable and that you plan on returning!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Hotel

Posted Sep 15, 2014
Great place to stay. Clean and the staff was great!! Not close to downtown if you're looking to be in that area. Would definitely stay here again.
Comment from Hotel Management
Sep 19, 2014 by Aloft CharlotteGM, Hotel Management
Hi Kim, Thank you for your feedback! We appreciate your comment regarding our cleanliness, and are glad you found our staff to be helpful. We hope you will visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Affordable yet modern!

Posted Sep 1, 2014
Pros: Decor, convenience, price
Cons: We didn't see anything to note!
Location: The Ballantyne area is absolutely adorable! There are so many cute places to eat nearby. The whole area is very new and extremely clean.
I was pleasantly surprised by this hotel. It was much less expensive than other hotels we were considering yet it was just perfect for our needs. We were in the Charlotte area for only one night. The staff was very prompt and courteous. I loved the modern decor of the hotel. The beds were very comfortable as well.
Comment from Hotel Management
Sep 19, 2014 by Aloft CharlotteGM, Hotel Management
Thanks for your feedback! We are thrilled to hear you enjoyed your visit, and that you found our team to be courteous. We are also glad you enjoyed the Aloft vibe and decor of our hotel. We hope you will stay with us again when your travels next bring you to Charlotte.
5 out of 5
Recommended
for Personal Event
by Beckyfrom NC

LOVE Aloft's!

Posted Aug 19, 2014 on Hotels.com
I have always had wonderful experiences at any aloft location I've been to. From the great setting, atmosphere, room layout - to the warm, inviting and helpful staff. Aloft is a favorite for me!
Comment from Hotel Management
Sep 6, 2014 by General Manager, Hotel Management
Thank you Becky for taking the time to post a review! We're glad to learn you have visited some of our sister Aloft hotels, and that you had an enjoyable stay at our property. We hope you will return soon!
2 out of 5
Recommended
for Families
by A verified traveler

NOT Family-Friendly! We were VERY Uncomfortable

Posted Aug 18, 2014 on Hotels.com
We were VERY disappointed when we walked in and saw that there is an open bar right in the lobby and right next to the pool! We are a Christian family, and we prefer to keep things family-friendly. It is very LOUD in the lobby and NOT conducive to relaxation at all. The pool is beautiful, but we never got to get in it because we do not subject our son to the bar scene. Can they not enclose it in walls?? Our toilet kept running after it was flushed, there is no fan in the bathroom - a big detriment to privacy, the maids were extremely rude, there is no free breakfast...I mean, seriously, after paying so much a night for a room, can they not afford to include a free breakfast? We kept having issues getting on the internet, which was very frustrating. To get ice, you have to go downstairs to the front desk and have them get a bag for you out of the lobby refrig...this is inconvenient. The only good thing I can say about this place is that the manager, Amy, and the night clerk, Patrick, were WONDERFUL. Very kind, efficient, friendly, and accommodating. If it weren't for them, our stay would have been even worse. We would never choose to stay here again...we wished over and over that we would have spent our money elsewhere and stayed where we were comfortable. DON'T STAY HERE IF YOU CARE ABOUT BEING IN A FAMILY-FRIENDLY PLACE. Once we got to our room, we were fine, but the lobby is not an atmosphere fitting to a family. VERY disappointing for us.
5 out of 5
Recommended
by A verified traveler

Great stay

Posted Aug 16, 2014 on Hotels.com
I prefer frosted glass on my shower doors, rather than see through like a window. Beyond that privacy preference, everything was great with my stay. Travel delays made me arrive quite late, but I called the front desk ahead of time and they were able to accommodate my late check in.
Comment from Hotel Management
Sep 5, 2014 by General Manager, Hotel Management
Thank you for your review! We appreciate your comments regarding our brand and design of our shower. We're glad to hear our front desk team was accommodating, and that you enjoyed your stay. We hope to see you again soon!