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Reviews of Aloft Charlotte City Center

3 out of 5
Aloft Charlotte City Center
210 E Trade Street, Charlotte, NC

Reviews

8.0

Very Good

Rating 10 - Excellent. 466 out of 1001 reviews" "
Rating 8 - Good. 223 out of 1001 reviews" "
Rating 6 - Okay. 159 out of 1001 reviews" "
Rating 4 - Poor. 79 out of 1001 reviews" "
Rating 2 - Terrible. 74 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Krystel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice quick easy Check in
Stayed 1 night in Apr 2024

6/10 Okay

Kernist

Liked: Staff & service
Didn’t have a phone in the room or ice machine on the floor. They also do not validate parking in their deck.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charm

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the easy access to food and shopping. So close to the Spectrum Center - made the evening out so much easier.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
We are glad that you enjoyed your stay with us and that we were able to provide you with a great stay experience. We appreciate your business and we hope you will come back and stay with us again in the future.

10/10 Excellent

Jewell Constance

Liked: Cleanliness, staff & service, property conditions & facilities
This is my first time staying at this hotel. I had a maintenance problem in my room i appreciate it was 5 minutes of less for Mr. LLOYD'S to come and begin to fix the problem.
Stayed 3 nights in Apr 2024
Response from GM on Apr 22, 2024
We are glad you enjoyed your stay with us and we hope you come back and stay with us again in the future.

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thank you for staying with us and we appreciate your business. We hope you will come back and stay with us again in the future.

10/10 Excellent

vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and kind. Great location. Love the lounge and games
Stayed 1 night in Apr 2024
Response from g on Apr 14, 2024
We are glad that you had a great stay with us and we hope that you will come back and stay with us again.

6/10 Okay

Genaro

Liked: Staff & service, property conditions & facilities
The shower and carpet was not very clean and one of the towels was stained
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Thank you for staying with us and for providing input about your stay. We will look into your concerns and ensure they are not repeated.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Thank you for staying with us. We are glad that you enjoyed your stay and we hope you will come back and stay with us again in the future.

10/10 Excellent

Alan, Bristol

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garage parkin attached to hotel is a plus
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
We are glad that you enjoyed your stay and were happy with the parking situation. We hope you will come back and stay with us again in the future.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is that finding parking for check-in was a little awkward. There wasn't any place to pull up on the street to get information and the lobby was not at street level
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Thank you for your input. Unfortunately, our property is situated in the heart of uptown Charlotte and is a very busy area. Our guest do best by pulling into the parking garage and then coming to check in, rather than trying to find somewhere on the street to park.

8/10 Good

Jerome, Detroit

Business traveler
Liked: Staff & service
Staff was great. Public facilities could have been a more cleaner.
Stayed 3 nights in Feb 2024
Response from GM on Apr 3, 2024
Thank you for taking the time to share your input about your stay. We are glad you enjoyed your stay and we will make every effort to improve in the areas that we fell short in.

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to plenty of activities.
Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Thank you for sharing your rating of our property and your stay. We are glad that you were provided a great stay experience and we hope that you will come back and stay with us again in the future.

4/10 Poor

Scott

Traveled with family
We were up all night because of the noise on our hall. The walls are paper thin and the baby in the room next to us SCREAMED from 2-4am. Elevator had a sign that said “don’t use for health reasons”
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
We regret that your neighbors kept you up all night. We would have contacted them on your behalf if you had notified us. We do not have a sign in our elevator that states "Do not Use".

8/10 Good

Thomas, Smyrna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to figure out to get to the hotel parking lot so they can pay for parking cost me an extra $40.00
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
We regret that there was confustion with our parking. However, we inform our guest of the costs of parking at check in and it is on our website.

8/10 Good

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for staying with us and we hope you will come back and stay with us again in the future.

10/10 Excellent

AnTonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for your kind response. We hope you enjoyed your stay and will come back and stay with us again in the future.

2/10 Terrible

Argeuris R

Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Thank you for sharing your input about your stay. We regret we were unable to meet your expectations but we will continue to work harder to improve all aspects of our property.

10/10 Excellent

JytiA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Thank you for staying with us and we hope you will come again in the future.

10/10 Excellent

Edwin

Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Thank you for taking the time to share your feedback about your stay. We appreciate your business and we hope you will come back and stay with us again in the future.

6/10 Okay

NATALIE

Traveled with partner
Noisy: air conditioning, running toilet and street noise. Good location
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
We regret that our room had items that didn't meet your expectations. We hope that you will come back and stay with us and give us another opportunity to make a better impression on you.

4/10 Poor

narceka

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I wore black socks in my room 623. They were covered in white dog hair after walking through the room. The toilet didn’t flush and the mirror to the bathroom is broken with duct tape on it. The hallway carpets are musty and dirty. The 6th floor hall has a large hole in the wall covered by tape and a trash bag. Horrific.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
We regret that you did enjoy your stay with us. We take our guest input very serious and we will use your input to make improvements in all areas. Thank you for staying with us.

8/10 Good

jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My frustration with this property was finding it. Went around block 3 times. Should definitely be better marked. Also located right at bus station busy area. Property itself very comfortable. Easy parking after I figured it out.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you for staying with us. We are glad that you enjoyed your stay with us and we hope by the time you decide to come back and stay with us again that the Epicentre will have updated its signage in the area. They are in the process of updating the area to give our guest better assistance in finding our property.

8/10 Good

jocolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Mar 6, 2024
Thank you for sharing your rating of our property. We appreciate your input and we hope that you will come back and stay with us again in the future.

4/10 Poor

Jennifer

Traveled with family
Liked: Staff & service
We liked how many restaurants there were around the hotel. One elevator was broken down and the wait for the one in operation was long. The room was sort of grungy and there was human hair on the pillows and sheets. There were no extra blankets and only two towels. I wouldn't recommend this hotel.
Stayed 2 nights in Mar 2024
Response from GM on Mar 6, 2024
We regret that you did not enjoy your stay with us. We will work with our housekeeping team to do a better job of cleaning the rooms, as well as, inspecting it.

10/10 Excellent

Tariq pierce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from GM on Feb 16, 2024
Thank you for staying with us. We are glad that we were able to provide you with a great stay experience and we hope you will come back and stay with us again in the future.

10/10 Excellent

Kayt

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 16, 2024
Thank you for staying with us and for giving us such a great review. We hope that you will come back and stay with us again in the future.

10/10 Excellent

Makayla

Liked: Amenities
Great staff!
Stayed 2 nights in Jan 2024
Response from GM on Feb 7, 2024
Thank you for sharing your input about your stay and our stafff. We are glad that we left a positive impression on you and we hope you come back and stay with us again in the future.

10/10 Excellent

Bernice

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was ok.
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Thank you for staying with us and we hope you come back and see us again in the future.

8/10 Good

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great!
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Thank you for your input and we hope that you will come back and stay with us again in the future.

8/10 Good

Lindsey

Liked: Staff & service
TV channels went in and out
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Thank you for staying with us and for sharing your input. We are glad that we were able to provide you with a great stay experience and we hope you will come back and stay with us again in the future.

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out, staff was very nice!
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Thank you for staying with us and for sharing your input. We are glad that we were able to provide you with a great stay experience and we hope you will come back and stay with us again in the future.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff.
Stayed 2 nights in Jan 2024
Response from GM on Jan 30, 2024
Thank you for staying with us and for sharing your input. We are glad that we were able to provide you with a great stay experience and we hope you will come back and stay with us again in the future.

6/10 Okay

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok until time to leave the parking deck. Card reader was down so I had to use cash and I never received change.
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Thank you for taking the time to share your input about your recent stay with us. We regret that we did not meet your expectations and we hope to get another chance to impress you in the future.

8/10 Good

Candace

Traveled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 24, 2024
Thank you for staying with us and for taking the time to sharing your input. We are glad that your stay met your expectations and we hope you will come back and stay with us again in the future.

8/10 Good

Robert, Cunningham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 24, 2024
Thank you for staying with us and for taking the time to sharing your input. We are glad that your stay met your expectations and we hope you will come back and stay with us again in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Thank you for staying with us and for taking the time to sharing your input. We are glad that your stay met your expectations and we hope you will come back and stay with us again in the future.

6/10 Okay

jordan

Liked: Cleanliness
o
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Thank you for taking the time to share your input about your recent stay with us. We regret that we did not meet your expectations and we hope to get another chance to impress you in the future.

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Thank you for taking the time to share your input about your recent stay with us. We regret that we did not meet your expectations and we hope to get another chance to impress you in the future.

10/10 Excellent

Joseph

Stayed 2 nights in Jan 2024
Response from GM on Jan 24, 2024
Thank you for staying with us and for taking the time to sharing your input. We are glad that your stay met your expectations and we hope you will come back and stay with us again in the future.

6/10 Okay

John

Stayed 2 nights in Jan 2024
Response from GM on Jan 24, 2024
Thank you for taking the time to share your input about your recent stay with us. We regret that we did not meet your expectations and we hope to get another chance to impress you in the future.

10/10 Excellent

suellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Our room was tidy and surprisingly quiet. The products in the shower smell great! I would stay here again!
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Thank you for staying with us and for taking the time to sharing your input. We are glad that your stay met your expectations and we hope you will come back and stay with us again in the future.

4/10 Poor

Mehul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Thank you for taking the time to share your input about your recent stay with us. We regret that we did not meet your expectations and we hope to get another chance to impress you in the future.

6/10 Okay

Aaron

Traveled with partner
Liked: Staff & service, property conditions & facilities
Overall I had a descent time in Charlotte. We and wifey went to a show at the Spectrum and the location was AWESOME. What I didn't care for was the construction right outside the window and they must have started 7am the next morning. Glad it was only night of dealing with that. And a little more attention to detail when cleaning, had glass rings on the nightstand and the mirror outside the bathroom was a mess, which made me think of the time actually spent cleaning it. Not bad but not good.
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
We regret that your stay was not up to your expectations. We hope that we will get the opportunity to have you back and do a better job for you next time.

8/10 Good

Rob

Traveled with partner
Liked: Staff & service, property conditions & facilities
Convenience to near by attractions
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Thank you for staying with us and for taking the time to sharing your input. We are glad that your stay met your expectations and we hope you will come back and stay with us again in the future.

6/10 Okay

Madeline

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from GM on Jan 24, 2024
We regret that we did not leave a better impression on your for your stay. We will continue to make every effort to improve all aspects of our property in hopes to make a better impression on future guests.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Jan 24, 2024
Thank you for staying with us and for taking the time to sharing your input. We are glad that your stay met your expectations and we hope you will come back and stay with us again in the future.

10/10 Excellent

Artis

Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Thank you for staying with us and for taking the time to sharing your input. We are glad that your stay met your expectations and we hope you will come back and stay with us again in the future.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Jan 24, 2024
Thank you for staying with us. We are glad that you enjoyed your stay and we look forward to you coming back again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gm on Jan 8, 2024
Thank you for staying with us and we hope you will come back to stay with us again in the future.

6/10 Okay

La'Decia

Disliked: Cleanliness, property conditions & facilities
The front desk staff wasn't professional. I called and asked for assistance with early check in and essentially was told no. After coming in for dinner one of the clerks was very upset with a guest who had made inappropriate remarks to her and was expressing that she was going to have her kicked out. When i went to the bar, the bartender was cleaning the glasses never looked up at me and simply did we don't open until 5. The windows in my room were very dirty and the carpets were dirty throughout the hotel. Also it's very inconvenient to need to use your key to use the elevator. I would never stay at this hotel again.
Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
We regret that we did not meet your expectations during your stay. We will take your input and make every effort to address your concerns and improve all areas of our property to give our guest a better Stay Experience.