Ratings based on 614 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2014
Our room was very comfortable and close to the pool and exercise room. Downside there were too many kids using the hot tub.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hickory, NC

Great location,a bit dated

Posted Jul 27, 2014
Pros: Location and staff
Cons: Update rooms
Location: Great location, Trade and Tryon- absolute middle of downtown Charlotte. Easy walk everywhere
Great downtown location. Staff very very nice, friendly and competent. Rooms a bit dated.moderate hall noise heard in rooms. Furnishings a bit spartan. Bed comfortable
2 out of 5
by A verified traveler

Extremely loud

Posted Jul 19, 2014
Stayed on 9th floor. Busses ran until midnight using jakebrake, ie... using engine compression to slow down(Google it), on street below. Unbelievably loud. Only city I know that allows jakebrakes within city limits. Will stay out of downtown next trip
Comment from Hotel Management
Jul 20, 2014 by Gary O, Hotel Management
Thank you for taking the time to share your experience with the Charlotte Marriott City Center. You indicated in your response that your stay with us was unsatisfactory due to the amount of street noise. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2014
Very nice & clean. I would highly recommend! The staff was nice and helpful.
5 out of 5
Recommended
for Everyone
by destini from asheville

Great hotel would stay again

Posted Jun 23, 2014
Had a great trip hotel was nice beds were comfortable staff were friendly only thing I would recommend would be to put a fan in the bathroom
5 out of 5
Recommended
for Everyone
by Linda from Wilmington, NC

Nice Location

Posted Jun 1, 2014
Pros: Service and king size bed.
Cons: Put exhaust fans in bathrooms. So when you shower you don't steam up mirrors.
Location: There was a street fair and plenty of restaurants in walking distance.
A perfect way to see downtown Charlotte, NC. This hotel is in the center of town so you can walk wherever you wish - restaurants, events, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler

Charlotte mariott downtown

Posted May 30, 2014
Great service, excellent food, and nice amenities...
5 out of 5
Recommended
for Everyone
by Queen from PA

Nice hotel. Great location.

Posted May 12, 2014
Pros: Hotel location was good. Marriott staff was friendly. Comfortable rooms.
Location: Location was convenient and not far from places of interest.
The hotel was in a convenient location. The staff was very friendly & helpful. Front desk helped with suggestions for restaurants. The room was clean & comfortable beds.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel!

Posted May 8, 2014
Pros: It was clean and beautifully decorated.
Cons: We stayed in the double bed room. Was smaller than I was expecting.
Location: There were many restaurants, bars, shops, stores, etc with in walking distance.
The hotel was super nice and the staff was great! Beyond my expectations with people to greet and guide you every step of the way from parking to checking in. The guy at the front desk was really polite and helpful and the hotel was beautiful. My only disappointment was the size of the room. It was nice and very clean just smaller than I was expecting. But...I would certainly go back. It is located right along bars, restaurants and shops as well. We really liked it and will return if we go back to this area of Charlotte.
5 out of 5
Recommended
for Everyone
by Stephanie from Tallahassee, FL

Rainy fun weekend in Charlotte

Posted May 1, 2014
Pros: Location, breakfasts, staff
Cons: Can't think of anything...
The weather was horrible, but it didn't dampen the spirits of the guests at the Marriott. The Mustang 50th Anniversary celebration was in Charlotte, and many were staying in the hotel. The staff did a wonderful job reacting to challenges the weather provided that weekend. Charlotte is a great town!