Ratings based on 770 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient downtown Charlotte hotel

Posted Apr 24, 2015
Pros: Convenience and good price for the weekend.
Location: great restaurants, museums, entertainment venues
Staff and room were fine. Was disappointed that the hotel did not honor the request of a king size bed and the view outside our window was the HVAC system.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Great Pancakes

Posted Apr 21, 2015
The hotel was very nice and clean The staff was very friendly, My room was big and clean too, nice bed, I have to tell you this. The Sunday I was there it rain all day, So that morning I order room service, (pancakes and bacon ) They were the best pancakes I ever had in my life, I wanted second, But I didn't . So if you go there, please try the pancakes, Wonderful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and in the best location

Posted Apr 20, 2015
I stayed there for my birthday with friends. We had a great time and it's a beautiful hotel.
5 out of 5
Recommended
for Families
by A verified travelerfrom CHARLESTON

EXCELLENT SERVICE

Posted Apr 10, 2015
Pros: The location, valet parking and helpfulness of the staff
Cons: Not that I can think of.
Location: In walking distance to the Performing Arts Center
Upon arrival, I was ill. My husband tried to find some crackers that I could eat, but there were none to be found in the hotel machines. The Manager took time out of his day to bring a tray up to our room with chicken noodle soup, crackers and ginger ale (at no charge). This went way beyond his duties and responsibilities, and we will never forget it. Thank you from The Millers................... date of stay 4-4-2015
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 2, 2015
Good centrally located Marriott. Close to restaurants and easy walking distance. About 5 miles from airport so able to take taxi in and out for one day business meeting.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love the location

Posted Mar 23, 2015
Location and service is very good. Rooms and bathrooms are on the small side.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati, OH

In the middle of the beautiful downtown

Posted Mar 22, 2015
Pros: Clean and location
Cons: N/A
So nice staff and helpful too. We enjoyed our visit to Charlotte.
3 out of 5
by A verified travelerfrom Ottawa, Ontario

The cigar bar is the best thing and it is closing

Posted Mar 20, 2015
Pros: Room service was excellent and the food was good but not exciting. The prices were reasonable
Cons: The room rates were expensive.
Location: It is well located in downtown Charlotte. A single bus, the Airport Sprinter, was a twenty minute trip from the airport to the door for $2.20
The cigar bar on the ground floor, Cutters, is the best thing about this hotel. It is perfect character for this type of establishment. It is filled with overstuffed leather chairs and an eclectic collection of antiques and artwork. The staff are friendly, professional and very knowledgeable. It offers a wide range of fine cigars and a broad selection of spirits including a range of single malt scotches, bourbons, whiskies, rums, tequilas, brandy and cognac. It is a classic symbol of an era that is sadly passing. Unfortunately the hotel is closing Cutters when they begin renovations in the coming months.
2 out of 5
by A verified travelerfrom Jacksonville, NC

Older model hotel but close to attractions

Posted Mar 16, 2015
My room smelt like mildew. I could hear everything in the room next door which lead to no sleep. This hotel literally makes you pay for everything: parking, breakfast and even WIFI!! I mean come on its 2015! Besides that the staff was nice as well as the lobby but that's really it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2015
Great place to stay. Great time. Close to concert. Will come back and will recommend.