Ratings based on 552 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Katy, TX

Above average compared to others in the area.

Posted Aug 10, 2014
Pros: Good value, close to the airport, quiet rooms, large bed with plenty of pillows, bright and clean reception area and room.
Cons: Not much. For what you pay compared to others in the area, I think it is very good value.
Location: Not much, as expected. It's an airport hotel, not a family vacation destination.
This is an airport hotel, so expect it to be rough, abused, full of one nighters and not surrounded by 4 star eateries, walking paths and beautiful views. When you step into the lobby, it's a very pleasant surprise. Clean, fairly well kept, and the counter staff are very helpful - reminding you about hours for breakfast, asking everyone in line in front of me whether they needed a shuttle and getting them signed up to keep things organized, helping with "time required to get to the airport, check in, get through security" type questions as best they could. As close as it is to the airport, the rooms were very quiet - I could see the planes out of my 1st floor window, but didn't hear a thing. Great beds, good TV, clean and spacious desk to get some work done. Good value for the money compared to many that I have been in.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice close to airport

Posted Aug 6, 2014
Friendly staff, free airport shuttle, free hot breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler from Central PA

Close to Charlotte Airport

Posted Aug 6, 2014
Friendly staff and a twenty four hour shuttle. Free breakfast.
2 out of 5
by A verified traveler from Herndon,VA

Old Motel Conversion

Posted Jul 31, 2014
Pros: Nearness to airport.
Cons: The entire facility needs upgrading.
Location: A Greek restaurant is across the street.
Hotel was convenient to airport and that is it's only asset. An old converted motel that does not meet the standard of any CI & S that I have stayed at before. The coffee maker was broken and there is no washroom privacy for two persons. The overall appearance is uninviting and landscaping needs serious attention. I will not stay there again.
Comment from Hotel Management
Aug 6, 2014 by Ashley, Hotel Management
Dear Traveler, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
2 out of 5
by A verified traveler

Posted Jun 28, 2014
Cons: Deep cleaning.
Hotel needs major cleaning. Hallway carpet very unpleasant. Overall felt uncomfortable staying overnight for flight. Is close to airport.
Comment from Hotel Management
Jul 2, 2014 by Ashley, Hotel Management
Dear Traveler, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2014
We had a mixup in the reservations, but the courteous and efficient staff took care of everything without a hitch!!
5 out of 5
Recommended
by A verified traveler

Comfortable room and friendly service

Posted Jun 17, 2014 on Hotels.com
Our room was very clean and comfortable. The staff was very friendly and helpful.
2 out of 5
by Paddy from PA

Inns and Suites?

Posted Jun 17, 2014
Pros: nothing
Cons: everything
Location: N/A
I am used to a suite when staying at Country Inns and Suites. I got a room, a very dark room with no amenities. The TV was something out of the 70's and it was shadowy and hard to see. I asked for someone to look at it and was told the mantainence man was gone for the day (4:30). They did move me however to a room with the same TV with slightly better reception. Very dark and certainly not a suite. Would definitely not stay here again and maybe not at Country Suites again.
Comment from Hotel Management
Jun 24, 2014 by Ashley, Hotel Management
Dear Paddy, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites standards.
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 17, 2014 on Hotels.com
Hotel staff was very nice, but the hotel was not in good shape. It smelled like there was a dead animal in one of the rooms.
Comment from Hotel Management
Aug 30, 2014 by Ashley, Hotel Management
Dear Traveler, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites standards.
2 out of 5
by Arthur from MD.

nana

Posted Jun 17, 2014
Pros: Close to mall.
Cons: Update facility.
Location: na
Old hotel needs updating. Hotel staff not too knowledgeable about their job. Hotel needs updating inside and out. Equipment in exicise room desperately needs to be replaced.
Comment from Hotel Management
Jun 25, 2014 by Ashley, Hotel Management
Dear Arthur, We apologize you were not satisfied with the condition of the hotel and the service from the staff during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.