Terrace/patio

Reviews of Courtyard by Marriott Charlotte Lake Norman

3 out of 5
Courtyard by Marriott Charlotte Lake Norman
16700 Northcross Dr, Huntersville, NC

Reviews

8.0

Very Good

Rating 10 - Excellent. 163 out of 372 reviews" "
Rating 8 - Good. 96 out of 372 reviews" "
Rating 6 - Okay. 69 out of 372 reviews" "
Rating 4 - Poor. 20 out of 372 reviews" "
Rating 2 - Terrible. 24 out of 372 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
Pool was closed, back patio needs care and attention… older property in need of renovation
Stayed 2 nights in Mar 2024
Response from Monika on Mar 16, 2024
Thank you, Kevin, for taking the time to give us your feedback about your stay. We do apologize for the pool being closed and the look of the patio, but we are working to get these issues resolved.We hope tha you will give us another chance.

6/10 Okay

Jenna

Business traveler
Liked: Cleanliness, staff & service
The staff are absolutely wonderful!! The beds are comfortable and it’s an ok place to stay for a few days. There is a distinct smell though of past cigarette smokers which lingers. And the cafe was only open for a few hours in the morning.
Stayed 5 nights in Mar 2024
Response from Monika on Mar 13, 2024
Thank you, Jenna, for taking the time to give us your feedback about your stay with us. We do apologize for the cigarette smell and The Bistro only being open for a few hours every morning. We do hope that you will come stay with us again.

4/10 Poor

renee

Traveled with partner
Disliked: Amenities, property conditions & facilities
stayed here to enjoy pool!!! pool was closed!!!
Stayed 1 night in Mar 2024
Response from Monika on Mar 6, 2024
Thank you, Renee, for your feedback about your stay with us. We do apologize that you were unable to utilize the pool. We plan to have the pool back in order by mid-summer.

8/10 Good

Lucien

Traveled with family
Liked: Cleanliness, staff & service
Website says restaurant and bar onsite, limited breakfast items from 6-10 Limited dinner menu from 5-10. Bar menu states cocktails but only beer and wine weee available. The indoor pool was closed. There is a channel selection card but no guide on the TV so you have to scroll through the channels to find anything you want to watch. We stayed 5 days, got coffee at the hotel and they were out of half and half creamer every day. This was our first time staying at a Marriott and we based our decision on it having the restaurant and bar so were somewhat disappointed.
Stayed 3 nights in Feb 2024
Response from LaMonika on Feb 15, 2024
Thank you, Lucien, for taking the time to give us your feedback about your stay with us. We do apologize for the Bistro experience that occurred. Your feedback will be used as a learning experience for the entire hotel, so that we can do better as a team to make sure that your next experience is a lot better.

2/10 Terrible

Sherry, Charlotte

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Phone didn't work ice maker didn't work TV didn't work and air didn't work
Stayed 1 night in Jan 2024
Response from Monika on Jan 29, 2024
Dear Ms./Mrs. Sherry,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the phones, ice maker and tv not working properly is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management team to ensure the necessary guidelines are in place and reviewed to prevent your experience of the phones, ice maker and tv not working properly from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

sue

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Monika on Feb 4, 2024
Thank you so much Sue, for the 5 out of 5-star review that you gave us. We hope that you will come see us again.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from SlsMgr on Jan 8, 2024
Thank you very much for sharing your experience at our property! We hope to see you again soon.

10/10 Excellent

Walker M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Monika on Dec 9, 2023
Thank you so much for staying with us. We really appreciate you and hope to see you again.

10/10 Excellent

Casey

Stayed 1 night in Dec 2023
Response from Monika on Dec 9, 2023
Thank you so much for staying with us. We really appreciate you and hope to see you again.

6/10 Okay

Kimberly

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
Website claims to have a Bistro with breakfast, but many of the items on the print menu and menu in Bistro are no longer offered. On site bistro was the main reason I chose this hotel over others and it was not as advertised. Bathroom was oddly small, with low ceiling and no fan in the bathroom. Minimalist room and not very large for a 2 queen bedroom. A/c was ineffective; did not cool room. Outdoor seating area was unlit and not kept tidy. Not inviting to sit outside. Fire pit not lit. Overall not worth the price.
Response from LaMonika on Nov 20, 2023
Hello Kimberly,We appreciate you coming to stay with us. Our Bistro does offer breakfast every morning. Our menu has changed due to the season which is a Marriott change. We apologize about the size of the bathroom and not having an exhausted fan in the bathroom as well. Now, as far as the firepit, it does work. There is a button that you have to turn to get the firepit for it to come on.We are due to have some renovations done soon and your issues will be accounted for in those changes. We hope that after the renovations that you will give us another chance to come see us again.

6/10 Okay

Stephen

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Sales Mgr. on Nov 17, 2023
Thank you for providing essential feedback of our property! If there is anything else, we can do please let us know. We look forward to seeing you again soon!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sales Mgr. on Nov 17, 2023
Thank you for providing essential positive feedback of our property! We look forward to seeing you again soon.

10/10 Excellent

Vito

I loved the area where the hotel was located. Easy to get to restaurants and stores.
Stayed 2 nights in Sep 2023
Response from Sales Mgr. on Nov 17, 2023
Thank you for providing essential positive feedback of our property! We hope to see you again soon!

6/10 Okay

Deborah

Traveled with family
Staff were very nice and facility was pretty clean. But, even though we were there two nights, when we came home last the second night pretty late, no one had cleaned our room at all. We had no dry towels and were out of toilet paper and tissues almost gone so my husband had to go find someone to get those items at midnight when we were very tired. The room was also very damp feeling which made it slightly uncomfortable even though AC was on. Pool was out of service and so was the ice machine on our floor. Wasn't a horrible stay by any means but I've stayed at other Marriott properties that were a little nicer.
Stayed 2 nights in Jul 2023

8/10 Good

aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Christin

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jun 2023

4/10 Poor

Lane

Business traveler
Liked: Cleanliness, staff & service
Not what I expected
Pool closed. No bar/ lounge as advertised. Truck broken into and robbed right outside front door by drive through lane. Definitely not worth Marriott Courtyard rates.
Stayed 2 nights in Jun 2023

10/10 Excellent

Stephan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to , location
Stayed 1 night in Mar 2023

2/10 Terrible

Bill, Pasadena

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy! Next to a busy highway. Trash trucks banged around at 5:00 am. No housekeeping! Cratered mattress. Terrible and not up to Marriott standards.
Stayed 2 nights in Mar 2023

8/10 Good

Genevieve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Our room was lovely although we did initially have a hiccup when we checked in as our shower door would not slide open. They promptly moved us to another room. The bed was comfortable and the room was quiet. The best part of our stay was the food we ordered from the Bistro. It was amazing (and I’m super picky with food). So my compliments to the chef!
Stayed 1 night in Feb 2023

4/10 Poor

JOSH

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was run down,not up to Marriott standards. Was too bad,wont stay at marriotts anymore they are sub standard

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2022

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bar & grill was grill only (no liquor license). Pull rod and slider on one curtain broken. Shower curtain missing hooks. Toilet paper holder broken. No grab bar in shower. Rip in carpet not repaired.
Stayed 2 nights in Sep 2022

6/10 Okay

Joe

Traveled with partner
Liked: Cleanliness, staff & service
Loud group in the open seating area in the front area of hotel until well after 11PM.
Stayed 1 night in Sep 2022

4/10 Poor

Caren

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lots of things were broken
Hotel had a few issues which made things less than ideal. First the overhang at the entrance was damaged so you couldn't enter the hotel easily. The Pool was closed for repairs. My bathroom shower had 2 issues there were several tile in shower that were broken. The other one that was the shower head was spraying all over the ceiling.
Stayed 2 nights in Sep 2022

2/10 Terrible

Charles

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has charged my bank account 3 times since I left there last week! I have been trying to reach a manager but apparently he doesn’t work normal business hours! He was supposed to credit me and charged me instead! Called corporate and they have a case out but can’t do anything right away! I need my money now not 3-5 business days from now !!! Very unprofessional!!
Stayed 3 nights in Sep 2022

6/10 Okay

Marie

Traveled with family
Stayed 3 nights in Aug 2022
Response from Assistant General Manager on Aug 23, 2022
Thank you for your survey. We hope to see you again soon!

6/10 Okay

Dennis

Stayed 1 night in Aug 2022

6/10 Okay

Meghan

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool was closed for maintenance- not noted anywhere on website. Ice machine broke. When booking said breakfast included. It was not. They have one guy working the breakfast cafe- therefore took a long time just to order. Didn’t wait around to eat. Not many options for kids. When on a vacation, need quick and easy options to eat. Ice for coolers. Pool to entertain kids. Staff very friendly when checked in at 1130pm. Room was clean. Parking easy and safe area.
Stayed 1 night in Aug 2022
Response from Assistant General Manager on Aug 16, 2022
Thank you for your review. We are sorry for the inconveniences that you experienced while here. We have passed your feedback to upper management.

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was what I expected. The room was pretty clean. The staff was very nice. But, the pool was down, which my kids were bummed about. This was just a pit stop on our way through. I’d probably try a different hotel in the area next time (if we stop there).
Stayed 1 night in Aug 2022
Response from Assistant General Manager on Aug 15, 2022
Thank you for your review. We are sorry to hear that the pool was down during your stay. We hope to see you again.

2/10 Terrible

Jason

Stayed 2 nights in Aug 2022

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The overhang had a yellow caution tape around it due to a truck hitting the top ... no contractor arrived to fix or secure while we were there. The swimming pool was closed, waiting for inspection. The windows in our room overlooked dead bushes, weeds, garbage on the ground. This couldn't be a Marriott Courtyard.
Stayed 2 nights in Aug 2022
Response from Assistant General Manager on Aug 10, 2022
Our apologies for your experience, as this is not our standards and we take your feedback very seriously. We will share your message appropriately within the organization.

6/10 Okay

Gina

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

6/10 Okay

Kathi

Stayed 1 night in Jul 2022
Response from Assistant General Manager on Aug 9, 2022
Thank you for your review.

4/10 Poor

Kristopher

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold in shower, right next to maintenance room couldn't sleep due to doors slamming all night. Room was also over all dirty need to clean better.
Stayed 2 nights in Aug 2022
Response from Assistant General Manager on Aug 5, 2022
Thank you for your review! We are sorry to hear that you didn't have a pleasant stay. Should your travel bring you back to the area we hope you will consider us again.

6/10 Okay

Kristen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Only the lobby was updated. Personnel was nice. No cleaning service during my 2 day stay. Made my own bed and emptied my own trash. No free breakfast. Bed was so so. Disappointed at this Marriott.
Stayed 2 nights in Jul 2022
Response from Assistant General Manager on Aug 9, 2022
Thank you for your review. We are sorry that you were unhappy with your stay. I have shared your comments with upper management.

8/10 Good

Thomas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property - would have been nice to have coffee in the lobby - but I think that’s a courtyard thing.
Stayed 1 night in Jul 2022
Response from Assistant General Manager on Aug 2, 2022
Thank you so much for your review! We hope to see you again soon.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff!
Stayed 1 night in Jul 2022
Response from Assistant General Manager on Jul 29, 2022
Thank you so much for your 5 star review. We are glad that you enjoyed your stay at our property. We hope to see you again soon.

2/10 Terrible

Misty

Stayed 2 nights in Jul 2022

2/10 Terrible

Reginald

Stayed 2 nights in Jul 2022
Response from Assistant General Manager on Jul 20, 2022
Thank you for your review! We are sorry that you didn't have a pleasant stay while you were here. We would love the opportunity to make it right should your travel bring you back to the area.

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
It would of be nice to have a microwave in the room, also ice machine was out of service which it was very inconvenient.
Stayed 2 nights in Jul 2022
Response from Assistant General Manager on Jul 18, 2022
Thank you for your review! We hope to see you again soon.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and lots of close food choices. Easy on/off for the interstate.
Stayed 1 night in Jul 2022
Response from Assistant General Manager on Jul 18, 2022
Thank you so much for your review! We hope if your travel brings you back you will stay with us again

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
I really like staying at courtyards after a long drive. However, this facility had a couple issues. First of all my room smelled as if it was a smoking room. Didn't realize those still existed. Second, there was a limites menu in the bistro and no wine indicates they were working on getting liquor license back. Wish I would of known thst sooner as I would of stayed somewhere else .
Stayed 1 night in Jul 2022
Response from Assistant General Manager on Jul 18, 2022
We're so sorry to hear that you weren't happy with your stay. We hope that if your travel brings you back to the area you will consider us again.

10/10 Excellent

Tonya Keen

Stayed 1 night in Jul 2022

10/10 Excellent

Beth

Stayed 1 night in Jul 2022

10/10 Excellent

SUSAN, pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, check in was easy, staff was very pleasant. Room was great and bed was comfy.
Stayed 1 night in Jul 2022
Response from Assistant General Manager on Jul 18, 2022
Thank you so much for your review! We're happy to hear that you were pleased with the service you received.

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Kevin

Stayed 1 night in Jun 2022
Response from Assistant General Manager on Jun 28, 2022
Thank you for your review