Terrace/patio

Reviews of Courtyard by Marriott Charlotte Southpark

3 out of 5
Courtyard by Marriott Charlotte Southpark
6023 Park South Dr, Charlotte, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 991 reviews" "
Rating 8 - Good. 307 out of 991 reviews" "
Rating 6 - Okay. 108 out of 991 reviews" "
Rating 4 - Poor. 28 out of 991 reviews" "
Rating 2 - Terrible. 16 out of 991 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Denise

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was incredibly kind and friendly, but the hotel needed much to be desired. The bathrooms did not have a fan or vent. So, when showering it got incredibly hot and humid within the shower area. Rooms were not appointed very well. They did not have a microwave nor enough light. There was a bright green blinking light associated with the fire alarm that blinked all night long. You could not avoid it. The staff was superb but the "available" restaurant didnot have a chef to cook. Front desk staff or cleaning people were doing the cooking. Wonderful people just not the best accomodations. Fortunately, there is so much available around foodwise, we went out for breakfast. Not ideal if you didn't plan on it timewise, but we made it work.
Stayed 2 nights in Mar 2024
Response from Matthew Wilhelm (GM) on Mar 26, 2024
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us including highlighting the service of the staff. Your experience of lack of room condition is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. Microwaves are available on each guest floor and in the evening the Bistro attendant proudly delivers craft cocktails and social snacks. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

4/10 Poor

Margot

Disliked: Staff & service, property conditions & facilities
Older property and the guest rooms reflect this. Lobby has been somewhat updated. Reception staff was helpful, but the maids had no idea about security; they’d leave the guest room doors ajar on the entire floor, designating the ones that get cleaned for that day. Anyone could walk in and take whatever they wanted.
Stayed 5 nights in Mar 2024
Response from Matthew Wilhelm on Mar 22, 2024
Dear Guest,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The opportunity to improve safety/security has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

10/10 Excellent

Jesica

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds
Stayed 1 night in Mar 2024
Response from Matthew Wilhelm (GM) on Mar 28, 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about the comfy beds.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Housekeeping team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 Okay

Forence

Traveled with family
Liked: Cleanliness, staff & service
Staff was nice and property was relatively clean. Negatives were that side door was extremely difficult to get to work and children were running and screaming through the halls for hours without supervision.
Stayed 1 night in Feb 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Corey

Traveled with family and small children
Liked: Staff & service
The hotel was not as clean and updated as the pictures. The room was fine. The staff was excellent.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was extremely clean and close to everything we needed. Check in was easy.
Stayed 1 night in Jan 2024

10/10 Excellent

Valery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Raheem

Stayed 5 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

keyatta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when away on business
Stayed 1 night in Dec 2023

8/10 Good

Avonda

Liked: Cleanliness, staff & service

8/10 Good

Pam

Traveled with group
I was very disappointed that the bar was closed on Saturday evening. This would have been great information to have before I made the reservation.
Stayed 1 night in Nov 2023

10/10 Excellent

Teri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

AMBER B

Stayed 1 night in Nov 2023

10/10 Excellent

Paige

Stayed 2 nights in Nov 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and nice.
Stayed 1 night in Oct 2023

6/10 Okay

Sapna

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property is old unlike the pictures
Stayed 1 night in Oct 2023

10/10 Excellent

Direen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Oct 2023

10/10 Excellent

Alfred W

Stayed 1 night in Oct 2023

8/10 Good

Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

David, Arden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

BILL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in South part of Charlotte. Perfect for getting two our parties and visiting friends
Stayed 2 nights in Oct 2023

10/10 Excellent

Renita, Kenosha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Renee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Monik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and calm atmosphere.
Stayed 2 nights in Sep 2023

8/10 Good

Joel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, clean rooms and lounge. Excellent location. Friendly, efficient staff. Only quibble is their food/bar is supposed to be open until 10pm and they had closed up by 9:40, even though people were around.
Stayed 2 nights in Sep 2023

10/10 Excellent

shanetta

Liked: Cleanliness, staff & service, property conditions & facilities
didn't know i was getting a balcony room and did ...happy guest
Stayed 1 night in Sep 2023

10/10 Excellent

Cameron

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
My stay was a great experience it was clean and comfortable. The staff was very professional.
Stayed 1 night in Sep 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little boutique hotel. For some reason, at check in, was told I had cancelled my reservation. I had not and was able to furnish a reservation number. Got it straightened out. I would stay here again as I like the location. Excellent staff.
Stayed 2 nights in Aug 2023

8/10 Good

Brandon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 2 nights in Aug 2023

10/10 Excellent

Salomon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a short stay!
Stayed 2 nights in Aug 2023

8/10 Good

Theodore R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
All was great!
Stayed 2 nights in Aug 2023

4/10 Poor

Satina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

6/10 Okay

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Did not like the dining options. All breakfast items ala- carte and way, way over priced! Ten plus dollars for a small plain coffee and a bagel. Made me think I was staying in New York City or London, not in North Carolina. No hair dryers in the rooms, housekeepers banging on the door way too early. I visit Charlotte frequently but will be looking for other hotel acommodations on my next trip.

4/10 Poor

Charles

Traveled with family
Liked: Cleanliness
When we checked in they ran my credit card twice. Instead of a 20 dollar charge it was 140 dollar charge. Hopefully this will not be charged to my account since my room was already paid for.
Stayed 1 night in Jul 2023

6/10 Okay

Anita

Stayed 1 night in Jul 2023