Ratings based on 396 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!

Posted Jul 9, 2014
Pros: Everything.
This hotel experience was faultless. From check in to check out everything was as advertised. Spotlessly clean, exceptionally spacious rooms, beautiful courtyard.
4 out of 5
Recommended
for Everyone
by Dilly from california

Stayed one Night

Posted Jun 19, 2014
Pros: Staff and clean rooms.
Location: Did Not have time to see anything local on this trip.
We had a one night stay at the Double Tree very nice hotel kinda hard to get there in the dark. The over all Hotel is Great.Clean , very nice staff......all very helpful! I would stay here again with no problems Nice hotel for a good value.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel with Excellent Rooms

Posted May 21, 2014
Pros: Clean, great shower pressure, wonderful bed and rooms.
Cons: Being able to check in earlier without paying an early arrival fee.
Location: The hotel was in North Carolina and not too far from Charlotte Motor Speedway. There is a wonderful mall right next door as well.
The only thing that I would ask to have any different for this hotel is for the rooms to be ready earlier. I know that the check in time is later in the afternoon, but when other guests depart the hotel it would be nice if these rooms were cleaned and readied for the next guest a little earlier. Otherwise, everything was magnificent, and we had a wonderful stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nicely renovated old standard

Posted Apr 28, 2014
Pros: Great location, friendly service, pleasantly maintained grounds.
Cons: I did book a room for four people, happily paying the surcharge, and had to continually request 4 towels and wash cloths.
Location: Easy walk to major shopping and a diverse range of restaurants.
I've stayed at this hotel off and on for about five years during various business trips, mostly for the location. It was close to where I needed to be, next door to the mall, and a pleasant walk to nice restaurants. This stay was booked in large part because I was able to bring along my small dog and we did not want to deal with parking in Uptown. What a nice surprise to see that the rooms had been renovated since my last stay and everything was even better than I remembered it. Even the toiletries, which I rarely used, have been changed to Crabtree & Evelyn and smell lovely. This is a great hotel if you need extra space, are traveling with a pet, or specifically need to be in SouthPark. There are very nice hotels in Uptown, but given my last experience at EpiCentre, which included a fire alarm at 3:45 a.m., I was happier being walking distance to Neiman and Nordstrom.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to South Park Mall

Posted Mar 31, 2014
Pros: The size of the rooms and the living room/kitchen features.
Cons: I was not aware the hotel was "dog friendly." I had no intentions of hearing barking dogs or stepping over fecal matter at the hotel.
Location: Great dining and shop
Overall it was a good experience. I am not a dog person, and was not pleased that there were dogs on my floor.
5 out of 5
Recommended
for Everyone
by A verified traveler

Southern Comfort!

Posted Mar 29, 2014
Pros: Location
Great hotel in a wonderful location. Walking distance to a great mall with nice shops and restaurants. Very friendly staff, nice big rooms and a great gym. Beautiful area of Charlotte!
5 out of 5
Recommended
for Everyone
by Claire from Memphis

A true full sized suite with separate kitchen.

Posted Mar 24, 2014
Pros: Everything was great, the staff were very nice and helpful.
Location: This hotel is right in the middle of high end shopping and entertainment. There are a large number of restaurants around.
I was really impressed. The suite is large and well laid out. It has a nice sized bedroom and a completely seperate living/dining room, not one of those low end "suites" where the living room is a sofa right next to the bed on the other side of a half wall. Also the kitchen is really nice. It's a seperate room with cooktop, full size fridge, dishwasher, microwave etc. It would be great for a family.
5 out of 5
Recommended
for Business Travelers
by D johnson from Charlotte

Nice and quiet

Posted Jan 13, 2014 on Hotels.com
It was a pleasure
5 out of 5
Recommended
for Everyone
by Daniel from Charlotte

Best hotel in the south park area.

Posted Jan 7, 2014
this hotel has the best customer service I have ever seen or experienced in my life the rooms are very comfortable and huge I cannot extend how great this hotel over all is, I would have family stay in this hotel every time they come visit me cuz they love it. Plus location couldn't be any better
5 out of 5
Recommended
for Everyone
by Daniel from Charlotte

Best hotel in the south park area.

Posted Jan 7, 2014
this hotel has the best customer service I have ever seen or experienced in my life the rooms are very comfortable and huge I cannot extend how great this hotel over all is, I would have family stay in this hotel every time they come visit me cuz they love it. Plus location couldn't be any better