Ratings based on 670 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Southeast

Wonderful time in Charlotte

Posted Apr 13, 2015
Pros: The suite allowed us more comfort and the breakfast was tremendous.
Cons: The HAVC struggled to keep the room cool through the early evening and into the night. By 2 am it caught up and cooled our room to our desired temp.
We have stayed at this Embassy Suites in the past few years. Our experience each time is strong. I recommend it to other travelers. The hotel was full and yet the service, property and staff were great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great night.

Posted Apr 11, 2015
Family of 6 and we all stayed comfortably together. Breakfast was wonderful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sayville, NY

Great hotel for family in Charlotte

Posted Apr 9, 2015
Pros: Everything
Cons: Smokers outside the doors - they should be directed to one place that others do not have to walk past.
Location: Close to Queens University and the airport. Walmart is only 3 miles down the road. Plenty of fast food places nearby. Basically, it's near everything.
Check in was quick; room was exactly as booked. Roomy for 4 - 2 adults and 2 teenagers. Beds were comfortable. Extra sink was a great feature! Breakfast buffet (complimentary) was awesome - there is something for everyone. Huge selection.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2015
Great breakfast very nice hotel suite
4 out of 5
by A verified travelerfrom mt pleasant

Needs to be updated

Posted Mar 31, 2015
Room had an old stuffy mildew smell, purchased air refreshener...it only worked temporarily. Was un aware refrigerator wasn't working till next morning and had to throw away leftovers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.......very convenient to most Charlotte

Posted Mar 23, 2015
Girl's 13th birthday............All 6 enjoyed the pool and hot tub! The rooms, lobby and entire hotel was beautiful. The staff was very accommodating to both adults and children. Couldn't have asked for a better place to stay. We even took advantage of the shuttle to go for dinner one night.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Southside Virginia

Well above expectations

Posted Mar 15, 2015
Pros: Friendly greeting by desk staff. Beautiful lobby. Clean comfortable and very spacious suite. Nice evening manager's reception. Excellent breakfast
Cons: Parking was crowded and traffic flow was congested. Pool was overdosed with chemicals.
Location: Great location, easily accessible from major highways and less than 10 minutes from center of city. Close to Carolinas Aviation Museum; excellent!
We arrived after a full day on the road and were checked in quickly by friendly desk clerk; suite was excellent, a very restful and enjoyable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2015
Very nice hotel to stay at! Had everything that you needed there
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Q

Posted Feb 27, 2015
Check in was fast and the staff were helpful and the welcome you with a smile. A big plus
1 out of 5
by A verified traveler

Been to better Embassy Suites

Posted Feb 24, 2015
Pros: Location
Cons: Stayed here for years- not again. Needs major overhaul in maint. & decor. Overpriced. Parking has areas blocked that make turning/exiting difficult.
Location: West side of Charlotte. Most major excursions are within 10 miles.
Stayed two nights. Changed rooms first night due to very loud noise coming from heating/ac unit. Was moved to room directly below and could still hear the noise through the walls. It wasn't as loud, but still obnoxious all night. Carpet in both bedrooms smelled of mildew. Bed in first room squeaked. Couch in both rooms needs replacing. Mini fridge had mold stains and kept irregular temp freezing drinks. Lobby closed at 11 pm - not sure why adults were told that it was lights out when the waterfall was louder than the conversations taking place beside it. Remote for tv didn't work or needed batteries. Overall; noisy uncomfortable sleepless nights.