Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
80% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by Scott from Charlotte, nc

didn't uphold their end of the deal

Posted Nov 19, 2013 on Hotels.com
Was very angry. Called at 3 pm to verify that I would have two beds and would be checking in late. They told me it would be no problem. Upon arrival, they only had single beds available. That doesn't work so well with 4 people. The floors are definitely concrete and do not make good beds.
2 out of 5
for Overnight Stay Before Destination
by Nancy from Charlotte, NC

It took one hour to check in!

Posted Nov 12, 2013 on Hotels.com
I made the reservation by cell phone two hours before arrival. Received the confirmation number. Arrived at the hotel and was told by the desk clerk that she had no information on us and sent us to a nearby hotel saying that our reservation must be there. Arrived at the second hotel to be told that our reservation was at the original hotel. The clerk at this second hotel called hotels.com and worked it out -- by fax! Bottom line is that between the two hotels, it took us one hour to get our room after driving 10 hours that day. Not happy with this experience.
3 out of 5
by A verified traveler

Only opening

Posted Oct 21, 2013 on Hotels.com
Not my type of hotel. Not clean and smelled really bad. In need of updating.
4 out of 5
for Business Travelers
by Linda from Murphy NC

Room Clean!

Posted Sep 18, 2013 on Hotels.com
Staff at desk was very personable and helpful. Room clean but beds a little hard. Small grab and go breakfast and for us it was welcomed as we didn't have time that morning for a sit down breakfast.
5 out of 5
for Business Travelers
by A verified traveler from Charlotte, NC

stay in Charlotte

Posted Sep 6, 2013 on Hotels.com
4 out of 5
for Business Travelers
by Mike from Charlotte

El Dorado Would Be Easier To Find

Posted Sep 1, 2013 on Hotels.com
This hotel is average... But the difficulty finding it made me want to cancel my reservation.
3 out of 5
by A verified traveler

Do you like potatoe chips?

Posted Aug 22, 2013
You decide, I pulled the bed sheets back, found potatoe chips everywhere.
Comment from
Jan 1, 2014
Thank you for providing us with details about your stay. I was disheartened to read that your room was unclean at check-in. Please accept our apologies. In response to your feedback, I am taking the necessary actions to assure this does not happen in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
5 out of 5
for Everyone
by A verified traveler

Nice hotel

Posted Jul 24, 2013
Pros: staff very helpful
Cons: none
Location: was near to our friends
Very pleasant stay, clean and near to parkways and shopping.
4 out of 5
for Families
by Sheri from Columbus, Ohio

Good, but lacking some amenities

Posted Jul 8, 2013 on Hotels.com
This hotel had nice, comfortable rooms, and pleasant staff, but some details were missing. The filtered water in the kitchen area needed a new filter, as an example. Also, though pet-friendly, there were not any decent trash cans around the premises to dispose of pet waste. We had one tiny can by a side door and it remained overflowing during our stay.
4 out of 5
for Business Travelers
by Reza from Washington, DC

Close to my meeting location

Posted Mar 26, 2013 on Hotels.com
Room was clean and bed was comfortable. It was very convenient.