Ratings based on 25 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
Recommendedby Scott from Charlotte, nc
didn't uphold their end of the dealPosted Nov 19, 2013 on Hotels.com
Was very angry. Called at 3 pm to verify that I would have two beds and would be checking in late. They told me it would be no problem. Upon arrival, they only had single beds available. That doesn't work so well with 4 people. The floors are definitely concrete and do not make good beds.
for Overnight Stay Before Destinationby Nancy from Charlotte, NC
It took one hour to check in!Posted Nov 12, 2013 on Hotels.com
I made the reservation by cell phone two hours before arrival. Received the confirmation number. Arrived at the hotel and was told by the desk clerk that she had no information on us and sent us to a nearby hotel saying that our reservation must be there. Arrived at the second hotel to be told that our reservation was at the original hotel. The clerk at this second hotel called hotels.com and worked it out -- by fax! Bottom line is that between the two hotels, it took us one hour to get our room after driving 10 hours that day. Not happy with this experience.
Recommendedby A verified traveler
Only openingPosted Oct 21, 2013 on Hotels.com
Not my type of hotel. Not clean and smelled really bad. In need of updating.
for Business Travelersby Linda from Murphy NC
Room Clean!Posted Sep 18, 2013 on Hotels.com
Staff at desk was very personable and helpful. Room clean but beds a little hard. Small grab and go breakfast and for us it was welcomed as we didn't have time that morning for a sit down breakfast.
for Business Travelersby A verified traveler from Charlotte, NC
stay in CharlottePosted Sep 6, 2013 on Hotels.com
for Business Travelersby Mike from Charlotte
El Dorado Would Be Easier To FindPosted Sep 1, 2013 on Hotels.com
This hotel is average... But the difficulty finding it made me want to cancel my reservation.
by A verified traveler
Do you like potatoe chips?Posted Aug 22, 2013
You decide, I pulled the bed sheets back, found potatoe chips everywhere.
Jan 1, 2014
Thank you for providing us with details about your stay. I was disheartened to read that your room was unclean at check-in. Please accept our apologies. In response to your feedback, I am taking the necessary actions to assure this does not happen in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
for Everyoneby A verified traveler
Nice hotelPosted Jul 24, 2013
Pros: staff very helpful
Location: was near to our friends
Very pleasant stay, clean and near to parkways and shopping.
for Familiesby Sheri from Columbus, Ohio
Good, but lacking some amenitiesPosted Jul 8, 2013 on Hotels.com
This hotel had nice, comfortable rooms, and pleasant staff, but some details were missing. The filtered water in the kitchen area needed a new filter, as an example. Also, though pet-friendly, there were not any decent trash cans around the premises to dispose of pet waste. We had one tiny can by a side door and it remained overflowing during our stay.
for Business Travelersby Reza from Washington, DC
Close to my meeting locationPosted Mar 26, 2013 on Hotels.com
Room was clean and bed was comfortable. It was very convenient.