Dear Treviea, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management

Dear Karen, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will ensure this does not happen again. We look forward to welcoming you back the next time you are here. Sincerely,Hotel Management

Dear JUAN PABLO, Thank you for posting such kind comments about our hotel, especially our staff. We try to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.SincerelyHotel Management

Dear Sarah, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management

Dear Jerry, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Yanela, Thank you for taking the time to review your stay. We understand that noise disturbances can be inconvenient. Guest comfort is important to us, and we appreciate your feedback. If you encounter any issues during your stay, please don't hesitate to reach out to our team for assistance. We hope that despite the noise, you can enjoy your time with us. Your feedback is valued, and we look forward to hosting you again.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Further, we are grateful for your thoughts on this matter and your patience. Please return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Tom, We are sorry for the check-in issues which caused inconvenience and frustration. Allow us to check with the team so this does not happen again. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management

Dear Robert, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area fresh and up to date. However, we regret if they missed some spots in your room preparations. Smoking is not allowed inside the room, but we have an area outside for our smoking guests. Please feel free to reach out to our front desk for assistance of any kind. On the other side, it is glad that our team was friendly to you and you were pleased with them. Please give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management

Dear Rosemary, Thank you for choosing our hotel for your recent accommodation in Charlotte. We are pleased to learn that you loved the hospitable service you received from our team; however, we apologize for the concerns that kept you from having an outstanding stay. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Sheri, We appreciate your visit and your valuable feedback. We strive to provide a clean and well-maintained suite for arriving guests. Therefore, we sincerely apologize if we missed anything while preparing your suite. Your comments have been shared with our housekeeping team to prevent such matters from affecting future guests. We hope you consider this an isolated incident and revisit us for the exceptional stay you deserve.Sincerely,Hotel Management

Dear Basil, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay, and we apologize if there were any inconveniences not addressed. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Alex, Thank you for the positive review and for taking the time to recognize our hotel. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Doug, Thank you for choosing Extended Stay America for your recent stay in Charlotte. We are glad your overall experience was pleasant and appreciate you mentioning our clean and newly remodeled accommodations. It is terrific to read our guests love our new look. We pride ourselves on guests' satisfaction and are glad we could make that happen for you. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Travis, Please accept our apologies for the condition of your suite and any oversight on our part. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping and maintenance department are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Marquitta, Thank you for your review. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our team to ensure these issues are not repeated. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

Dear George, Thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room preparation that does not meet our standards; therefore, we are very disappointed that this was your experience. Our team is committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management

Dear Octavio, please accept our apologies as well as every assurance we will be working to address the concerns you outlined. We are sorry for the issue with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. We also apologize for the inconvenience you experienced due to the smoke smell in the suite. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We will share your review with our entire staff and take the appropriate steps to prevent these issues from repeating. Sincerely,Hotel Management

Dear Laxman, we appreciate your review, and thank you for your feedback. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast team as we continually strive to improve our guest experience. We also certainly apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. However, we are glad that you liked the service provided by our team, so we hope to welcome you back to our hotel soon. Sincerely, Hotel Management

Dear Darah, it is always a great day at Extended Stay America when we receive a review like yours. We are happy you were able to take advantage of our 24-hour self-serve laundry facilities during your stay. The nice treat is all hotels within our brand offer this amenity to our guests. When your travels bring you back to the area, we hope you will stay with us again! Safe travels! Sincerely, Hotel Management

Dear Pranav, thank you for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home for our guests. So we are thrilled to read our team provided excellent service. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management

George, thank you for staying with us. We sincerely apologize for the cleanliness issue you encountered in your initial accommodations and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We understand the frustration you must have felt and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management