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Reviews of Four Points by Sheraton Charlotte - Pineville

3 out of 5
Four Points by Sheraton Charlotte - Pineville
9705 Leitner Street, Pineville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 921 reviews" "
Rating 8 - Good. 275 out of 921 reviews" "
Rating 6 - Okay. 74 out of 921 reviews" "
Rating 4 - Poor. 30 out of 921 reviews" "
Rating 2 - Terrible. 17 out of 921 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donnette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Mark

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service even after finding unknown white powdery substance and empty pill capsules on our counter surfaces. Front desk apologized and said they hoped we had a good rest of the night.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Only negatives are the bedside lights cannot be turned on/off once your in bed and only one side of the king bed had power/USB outlets.
Stayed 4 nights in Apr 2024

10/10 Excellent

Altaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always courteous makes you feel like you are at home.
Stayed 4 nights in Jan 2024
Response from Management on Mar 1, 2024
Altaf, thank you so much for those kind words about our team. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

2/10 Terrible

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was just what I needed. HOWEVER, Expedia did not forward my reservation to the hotel. They had no record of my reservation.
Stayed 2 nights in Jan 2024
Response from Management on Mar 1, 2024
We are so sorry for the inconvenience, but are glad that was the confusion was taken care of you enjoyed your stay.

8/10 Good

Darrel R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on Mar 1, 2024
Nicholas, We are so thrilled to see you enjoyed your stay with us. We do hope that you will stay with us again the next time you are in the area.

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was greeted by Sam front desk great customer service
Stayed 5 nights in Nov 2023
Response from Management on Nov 28, 2023
Dorothy, Thank you so much for the 5 star rating. We are so happy that you enjoyed your stay. I will be sure to inform Sam as well. We do hope to see you again if your travels bring you back to the area.

6/10 Okay

Argemiro

Disliked: Property conditions & facilities
Staff is friendly but the place needs an upgrade
Stayed 3 nights in Nov 2023
Response from Management on Nov 28, 2023
Argemiro, Thank you so much for taking the time to let us know what you enjoyed about your stay and what we need to work on to improve our guest experience.

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Management on Nov 28, 2023
John, Thank you so much for the 10 out of 10 rating. We are happy to see that you enjoyed your stay with us. We do hope that you will stay with us again.

4/10 Poor

Roderick

Stayed 1 night in Oct 2023
Response from Management on Nov 13, 2023
Roderick, we are so sorry to see that you did not enjoy your stay with us. We thank you for the review and will work on improving.

8/10 Good

Elana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff. Our arrival and departure were seamless.
Stayed 1 night in Oct 2023
Response from Management on Oct 25, 2023
Elana, Thank you for taking the time to give us some details you liked about your recent stay with us.

8/10 Good

Keith

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet area. Easy access to highway
Stayed 1 night in Oct 2023
Response from Management on Oct 13, 2023
Keith, Thank you for taking the time to tell us how your recent stay was. We do hope to see you again the next time you are in the area.

10/10 Excellent

Katlyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and accommodating! Definitely would stay here again!
Stayed 1 night in Oct 2023
Response from Management on Oct 10, 2023
Katlyn, We are so happy to hear that you enjoyed your stay with us and look forward to you staying again.

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 10, 2023
Elisabeth, thank you so much for taking the time to rate your recent stay with us. We do hope that we will see you the next time you are in the area.

4/10 Poor

Thomas

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not on par with typical Four Points
My wife and I like to stay at Four Points when we travel, we typically find our stay to be top notch in all regards. So, I was very surprised when arrived at the Charlotte - Pineville location and immediately noticed it didn’t have the feeling of a typical Four Points, it seemed like an older cheap motel. It turned out it kind of was as when I checked out I found out that it’s been run as a Four Points for the past 20 years but was built as a Best Western. The room wasn’t any better. The lock looked as if someone had broken in recently. The ironing board pad and cover looked like they have never been washed and didn’t fit properly. The television technology was lacking and out of date and there were no working usb ports available. Very disappointing, Sheraton!
Stayed 1 night in Oct 2023
Response from Management on Oct 10, 2023
Thomas, we are so sorry to hear that your experience was not a pleasant one. We thank you for your time and for letting us know where we fell short.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet place, clean, well kept
Stayed 25 nights in Sep 2023
Response from Management on Oct 10, 2023
David, We are so happy to hear that you enjoyed your stay with us and it was a 5 out of 5. We do hope you will stay again when you are in the area.

6/10 Okay

Stephen

Property around hotel didn’t feel safe !
Stayed 7 nights in Sep 2023
Response from Management on Oct 10, 2023
Stephen, we are sorry to hear that you did not enjoy your stay with us. Thank you for taking the time to let us know.

8/10 Good

Saw Mo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Management on Oct 10, 2023
Thank you!!!

8/10 Good

diane

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Our door lock extra latch was broken and the room smelled musty but we were only there for two days so we dealt with it. The front office (Bob) was very nice and offered to fix it but we declined. A couple of light bulbs were burned out. It was ok for a two night stay.
Stayed 2 nights in Sep 2023
Response from Management on Oct 10, 2023
Diane, Thank you so much for taking the time to let us know what you enjoyed about your stay and what we need to look more into so that we can make improvements.

10/10 Excellent

Kenneth

Stayed 4 nights in Sep 2023
Response from Management on Oct 10, 2023
Kenneth, It is so good to see that you enjoyed your recent stay. We do hope that you will stay again if you are in the area.

6/10 Okay

Freda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok for the price. Wasn't the worst but could've been better. The beds are extremely hard and pretty old and squeaky.
Stayed 17 nights in Aug 2023
Response from Management on Sep 21, 2023
Freda, Thank you for taking the time to tell us how your recent stay was and the areas we should look into more for the comfort of our guest.

6/10 Okay

Neil Christopher, Sherman Oaks

Traveled with partner
Liked: Staff & service
Average hotel with a decent price, location, and staff. Room was a bit dated. Bed was a spring mattress and ok. Microwave didn’t work. Tv ok. Overall might be a good choice for a bargain traveler.
Stayed 5 nights in Aug 2023
Response from Management on Sep 11, 2023
Neil, Thank you for taking the time to let us know about your recent stay.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Management on Sep 11, 2023
Joanne, We are so happy to see that you enjoyed your stay with us. We hope to see you again when you are in the area.

10/10 Excellent

Yi, Chalfont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 6 nights in Aug 2023
Response from Management on Sep 5, 2023
Yi, We are so happy to see that you enjoyed your recent stay with us. We do hope the next time you are in the area you will stay with us again.

10/10 Excellent

Zina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Management on Aug 31, 2023
Zina, we can not thank you enough for taking the time out to let us know how your stay went. We are so happy to see that you enjoyed your stay with us.

10/10 Excellent

Ufuoma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 5 nights in Aug 2023
Response from Management on Aug 24, 2023
Ufuoma, Thank you so much for the 5 out of 5 rating! We are so happy to see that your recent stay with us was enjoyable. We do hope to see you again when you are back in the area.

8/10 Good

Norman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Although we only stayed one night, I would recommend this place to anyone, strangers included 😁
Stayed 1 night in Aug 2023
Response from Management on Aug 19, 2023
Norman, we cannot thank you enough for your feedback. Thank you! We do hope that you will stay with us again when your back in the area :)

8/10 Good

LYNNE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful paved walking trail right across the street..
Stayed 6 nights in Jul 2023
Response from Management on Aug 8, 2023
Hi Lynne, Thank you for the 4 out of 5 rating. We are so glad that you enjoyed the walking trail. We do hope that you will stay again when you are in the area.

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jul 2023
Response from Management on Jul 28, 2023
Damaris, We are so thrilled to hear that you enjoyed your recent stay with us and Thank You for the 5 out of 5 rating. We do hope you will stay with us again if your back in the area.

10/10 Excellent

Haniyah

Liked: Cleanliness, staff & service, property conditions & facilities
Booked this stay for my father. He indicated that the service was great, breakfast was right on time and he had a great experience overall. Great location.
Stayed 5 nights in Jun 2023
Response from Management on Jul 25, 2023
Haniyah, We are so thrilled to hear that your father had a great stay with us. We do hope the next time he is in the area he stops in again.

10/10 Excellent

Altaf

Liked: Cleanliness, staff & service, property conditions & facilities
Staff always makes me feel like I'm home. Very friendly and compansionate.
Stayed 3 nights in Jun 2023
Response from Management on Jul 5, 2023
Altaf, Thank you so much for continuing to stay with us when you are in the area. The whole team is so happy that you continue to enjoy your stay with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very pleasant. Easy access to Carolina Mall and Interstate 485. I would recommend hotel. We will stay there again when visiting the area.
Stayed 3 nights in Jun 2023
Response from Management on Jun 9, 2023
Susan, We are so happy to hear that you enjoyed your recent stay with us. We look forward to seeing you again we you are back in the area :)

10/10 Excellent

Susan Renee Stolp

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and answered any questions without seeming preoccupied or annoyed.
Stayed 7 nights in May 2023
Response from Management on Jun 9, 2023
Susan Renee, Thank you so much for taking the time to let us know about your recent stay with us. We are so thrilled to know that it was an enjoyable one and we do hope to see you again if you are in the area.

6/10 Okay

Samantha

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Okay
When we got in the room there was trash on the floor from the previous people. Lighting wasn’t great and the bed was awful. Both my husband and I had a hard time sleeping on it. Most of the front desk people were very friendly.
Stayed 3 nights in May 2023
Response from Management on Jun 9, 2023
Samantha, We are so very sorry to hear of all the unpleasant experiences you encountered during you stay. We have made sure to share your feedback with the correct leadership. Thank you again

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service
Mattress was to soft springs where damaged.
Stayed 1 night in May 2023
Response from Management on Jun 9, 2023
Sergio, Thank you so much for the 5 out of 5 rating! We have shared your feedback with the appropriate team members so they can look closer into your concerns. Thank you again

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in May 2023
Response from Management on Jun 9, 2023
Jaime, Thank you for taking the time to let us know how your stay was with a 8 out of 10 rating. We will continue to work hard to make it a 10 /10

10/10 Excellent

Dixie V

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in fellow was very unfriendly…. Check out fellow the opposite very friendly.
Stayed 1 night in May 2023
Response from Management on Jun 9, 2023
Dixie, we are so sorry to hear that your check in was not pleasant, but glad you were able to experience a more pleasant team member. We will certainly speak with all our team members. Even with that we Thank you for the 10/10 rating. We hope you will stay again the next time you are in the area.

6/10 Okay

Ricardo

Stayed 1 night in May 2023
Response from Management on Jul 5, 2023
Ricardo, Thank you for taking the time to leave a rating of your recent stay.

4/10 Poor

Marco

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing experience
We stayed two nights. At the end of the first day, when we returned after 10pm we found the room as we left it in the morning; wet towels, trash in the cans, coffee bags, bed not done. I called reception, they apologized and told me I should have requested the reception that I wanted the room to be serviced. I asked them if they have this policy written anywhere, they told me the staff had the obligation to inform me at check in, which they did not. The following morning when I checked out I complained to the staff and they told me it was my obligation to know that all hotels worldwide work with that policy now. So, it was my fault. Poor service for a Marriott.
Stayed 2 nights in May 2023
Response from Management on May 15, 2023
Marco, We are so sorry to hear that your stay was not pleasant. Thank you for your feedback as this helped us with a area that needs to be addressed and improved.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from The Sales team on May 9, 2023
We truly appreciate you staying with us and welcome you back anytime. Thank you for your review Patricia.

10/10 Excellent

Timothy, Lexington

Stayed 1 night in May 2023
Response from Management on May 28, 2023
Timothy, the entire team is so happy that you enjoyed your recent stay with us. We do hope that you will stay with us again the next time you are in the area

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Management on Apr 23, 2023
The entire staff thanks you for taking the time to rate your recent stay with us. We are so thrilled that you enjoyed your stay and hope to see you again.

8/10 Good

Kimberly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, had a few dated spota. Room was clean and spacious. Only complaint is the bed was incredibly hard.
Stayed 1 night in Apr 2023
Response from Management on Apr 23, 2023
Kimberly, Thank you so much for taking the time to let us know areas that you enjoyed during your stay and areas we need to improve.

6/10 Okay

Daniel

Business traveler
Disliked: Staff & service
Honestly the mattress was terrible noise at its highest
Stayed 1 night in Apr 2023
Response from Management on Apr 23, 2023
Daniel, we are so sorry to hear that you did not enjoy your recent stay with us. We have taken your feedback and shared it with the appropriate members so this issues can be addressed.

10/10 Excellent

Ike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Sales on Apr 17, 2023
We are very appreciative of you and welcome you back to stay with us.

8/10 Good

SONJI marie

Stayed 4 nights in Feb 2023
Response from Management on Apr 29, 2023
Sonji, Thank you so much for taking the time to rate your recent stay with us. We hope that you will stay again the next time you are in the area.

8/10 Good

Trevorlis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023
Response from Sales on Feb 27, 2023
Thank you so much for your stay. We appreciate your review and if there is anything we can do to welcome you back please let us know. We truly appreciate you and look forward to hosting you in the future.

10/10 Excellent

Theron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only thing I didn’t like was the air conditioning lol it got a little hot in my room because the air doesn’t stay on for too long but other than I highly recommend.
Stayed 1 night in Feb 2023
Response from Management on Feb 21, 2023
Theron, We are so happy to see that you enjoyed your recent stay with us. Thank you for letting us know about the ac timing. We do hope to see you the next time you are in our area.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and quiet
Stayed 1 night in Jan 2023
Response from Management on Feb 14, 2023
Rodney, We are so happy to see that you enjoyed your stay with us. Thank you for the 5 out of 5 rating. We hope to see you again the next time you are in the area.