Ratings based on 317 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hartford, CT

Surprisingly good

Posted Feb 21, 2015
Pros: Great beds -- super comfortable
Last minute pick to stay here due to canceled flight. Free shuttle to and from airport. Comfortable suite with fine amenities. Clean. Perfect for our needs. Staff super friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

great place to stay in charlotte

Posted Jan 28, 2015
Cons: real comforter not those thin little things.
Location: excellent location just as described right near light rail
convenient and comfortable. excellent staff, helpful on every level. centrally located
2 out of 5
by A verified travelerfrom Baltimore, MD

There were some recent spots on the sheets.

Posted Jan 24, 2015
Bathroom too small and i saw a roach in the room.
1 out of 5
by A verified travelerfrom Nashville, TN

Worst Hotel Stay EVER

Posted Jan 16, 2015
Pros: Nice Lobby
Cons: Everything from customer service to room cleanliness!
Location: Didn't find any great restaurants near but some good discount shopping is close.
My job selected this hotel as all others in the area were booked. If I would have known this i would have paid for my own hotel elsewhere. Lets just I personally killer 3 bugs/spiders during my stay. The doors are so thin I could hear the Ice machine ALL night long as well as the staff vacuuming at 4:30AM! The staff was very rude during check-in. Couldn't even tell me a good place to eat beside KFC... This hotel is a joke! It looks nice when you walk in but buyer be aware!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisville, KY

Close to train

Posted Jan 6, 2015
Nice hotel close to train that takes into downtown Charlotte.
5 out of 5
Recommended
for Business Travelers
by Amber

This traveler left a rating score only Posted Dec 16, 2014 on Hotels.com
3 out of 5
by A verified travelerfrom atlanta

Somewhat convenient to the ACC Championship

Posted Dec 12, 2014
Pros: the room itself
Cons: the staff
We stayed here during the ACC Football championship. It was about a ten minute drive to the stadium. The hotel has obviously been redone, and the room was small, but nice. Bed was comfortable. BUT the cable kept going out, and when we called the desk, he said there was nothing he could do about it. Breakfast was really poor, we paid for a ticket, which took at least 15 minutes, due to the backup at the desk. The lady cooking was all on her own, she was nice enough, but the food simply was not good, and they were out of simple things like knives, butter, condiments, coffee cups. A manager type person I guess was training the new guy at the desk and was totally rude to her new employee, barking off commands to him. I usually don't give negative reviews, but when my laid back husband is like "the staff here is terrible", I felt I needed to say something. The rooms are fine, but the management really needs to address these other issues.
5 out of 5
Recommended
for Business Travelers
by Reginofrom Nashville

No breakfast

Posted Dec 12, 2014 on Hotels.com
Everything was great. A little disappointed that the breakfast was closed and didn't find out till we went downstairs.
4 out of 5
Recommended
for Families
by Martyfrom Warner Robins, GA

ACCCG Game

Posted Dec 10, 2014 on Hotels.com
Very helpful and accommodating staff for a quickly put together trip.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Dec 9, 2014 on Hotels.com