Ratings based on 33 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hampton Inn more than adequate

Posted May 8, 2014
Pros: Affordable, staff competent, breakfast included, clean and attractive
Cons: NA
Location: 10 minutes from Charlotte
Room was clean, had very good amenities, staff courteous, rate was reasonable.
Comment from Hotel Management
Jan 23, 2014
The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had a wonderful nights rest and your room provided everything you needed is the staff's ultimate goal. Your responses helps us to provide superior customer service to all the guest's of the Hampton Inn Charlotte Matthews. Thank you again for your response and we look forward to serving you in the future.
3 out of 5
Recommended
by Laura from West Point ga

Ok

Posted Jan 30, 2014 on Hotels.com
Pricey for what we received.breakfast not up to usual Hampton standard
4 out of 5
Recommended
for Personal Event
by Mike from Franklin Tn

Matthews I-485

Posted Jan 8, 2014 on Hotels.com
Hotel is going through some renovations but room was clean and comfortable. Staff was extremely helpful and friendly. Lots of shopping in area and easy route uptown.
5 out of 5
Recommended
for Personal Event
by Cathy from Georgia

Posted Jan 2, 2014 on Hotels.com
This is near my family and is my favorite place to stay. They are in he process of upgrading the rooms so they are new. Spacious and comfortable.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice stay

Posted Dec 27, 2013 on Hotels.com
Good clean room,
2 out of 5
Recommended
for Getaway With Friends
by Dave from Raleigh, NC

Stay somewhere else

Posted Dec 25, 2013 on Hotels.com
This hotel is a dump - for the most part. In their defense they are in the middle of re-modeling it, but boy does it need it. The hotel lobby was set up nicely - nice furniture, nice breakfast, nice staff. But like the rest of the hotel the lobby was somewhat dirty. The room itself was unacceptably dirty. Right after the room was cleaned there were still a lot of dirt (I'll call it dirt) in the bathroom floor and carpet. Almost like they didn't even vacuum. The rooms had double beds which I missed that detail when booking. The neighborhood surrounding the hotel was sketchy at best. This hotel is nowhere near worth the money. Maybe things will be different once they have finished renovations, but for what we paid a night you might as well go closer into the city. There are definitely MUCH better hotels, that are cleaner and in a nice neighborhood for minimally the same price. I'm disappointed in Hampton Inns. When I booked I said to my friends that I was staying with "Hampton Inns are always nice so we'll be fine." Unfortunately I no longer have that confidence.
4 out of 5
Recommended
for Everyone
by Carol

Posted Nov 26, 2013
Comment from Hotel Management
Jan 23, 2014
The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had a wonderful nights rest and your room provided everything you needed is the staff's ultimate goal. Your responses helps us to provide superior customer service to all the guest's of the Hampton Inn Charlotte Matthews. Thank you again for your response and we look forward to serving you in the future.
4 out of 5
Recommended
for Everyone
by Carol

Posted Nov 26, 2013
Comment from Hotel Management
Jan 23, 2014
Thank you for the response through TripAdvisor. Our goal is to provide a consitent product with great service. Our staff goes out of there way to make your stay enjoyable. I am proud to say that the Hampton Inn Charlotte-Matthews has the best staff in the Matthews area. This allows us to keep great customers like you coming back to our property. Thank you for choosing Hampton Inn Matthews!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!

Posted Nov 25, 2013
Pros: I would recommend this hotel to anyone; even my mom (who is very picky). The rooms were neat and clean. The staff was kind and courteous. Very comf
Location: The location was convenient to The Park, movies, and lots of eateries.
5 out of 5
Recommended
for Personal Event
by MPB from NC

Great getaway

Posted Oct 7, 2013 on Hotels.com
Enjoyed the room, bed, location, staff, breakfast, everything! Look forward to our next stay.
Comment from Hotel Management
Jan 23, 2014
The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had a wonderful nights rest and your room provided everything you needed is the staff's ultimate goal. Your responses helps us to provide superior customer service to all the guest's of the Hampton Inn Charlotte Matthews. Thank you again for your response and we look forward to serving you in the future.