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Reviews of Hilton Charlotte Uptown

4 out of 5
Hilton Charlotte Uptown
222 E 3rd St, Charlotte, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1003 reviews" "
Rating 8 - Good. 218 out of 1003 reviews" "
Rating 6 - Okay. 88 out of 1003 reviews" "
Rating 4 - Poor. 49 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Alway enjoy staying here.
Stayed 1 night in Apr 2024
Response from Trey Simmons on Apr 19, 2024
Thank you for your recent stay and survey about our property! We are glad to see you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Tammie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Preston on Apr 17, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Veleka

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and accommodating.
Stayed 3 nights in Apr 2024
Response from Trey Simmons on Apr 15, 2024
Thank you for your recent stay and survey about our hotel! We are glad to see you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Hector, Valley Stream

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place close to downtown
Stayed 2 nights in Feb 2024
Response from Trey Simmons on Apr 8, 2024
Thank you for your recent survey and stay about our hotel. We are glad you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

HIBA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location that’s walkable to restaurants, coffee shops, and the Spectrum Stadium. Close drive to comedy zone and other entertainment venues. The hotel is very clean with professional and friendly staff. Highly recommend it and will definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Trey Simmons on Apr 2, 2024
Thank you for your recent stay and survey at our hotel! We look forward to welcoming you back in the future!

10/10 Excellent

Dazjuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised at how upscale the property was! It felt like I was a celebrity walking into that place! 10/10 HIGHLY RECOMMEND!
Stayed 1 night in Mar 2024
Response from Trey Simmons on Apr 2, 2024
Thank you for your recent stay and survey at our hotel! We look forward to welcoming you back in the future!

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Nice location
Stayed 1 night in Mar 2024
Response from Trey Simmons on Mar 29, 2024
Thank you for your recent stay and survey about our hotel. We look forward to welcoming you back in the future!

10/10 Excellent

Gerald, Norfolk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a restaurant on the property
Stayed 2 nights in Mar 2024
Response from Preston on Mar 27, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me

10/10 Excellent

Yolanda

Liked: Cleanliness, amenities
I rest very good and eat delicius!
Stayed 1 night in Mar 2024
Response from Preston on Mar 27, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again
Stayed 1 night in Mar 2024
Response from Trey Simmons on Mar 25, 2024
Thank you for your recent stay and survey about our hotel. We are glad to see you enjoyed your stay and look forward to welcoming you back in the future!

6/10 Okay

Di

Traveled with family and small children
Liked: Staff & service
It is noisy for the air conditioner and some low frequency noises not know where it come from. Had a bad sleep at night.
Stayed 1 night in Mar 2024
Response from Trey Simmons on Mar 25, 2024
Thank you for your recent stay and survey. I am sorry to see you had issues with your HVAC and have passed that to maintenance for resolve. We hope to welcome you back in the future.

10/10 Excellent

cole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would stay there again
Stayed 3 nights in Mar 2024
Response from Preston on Mar 23, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Chip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stop
Stayed 1 night in Mar 2024
Response from Preston on Mar 23, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Trey Simmons on Apr 8, 2024
Thank you for your recent survey and stay about our hotel. We are glad you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Jama

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first visit to Charlotte. Beautiful, walkable and safe downtown area. We'll be back.
Stayed 2 nights in Mar 2024
Response from Preston on Mar 18, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Trey Simmons on Mar 19, 2024
Thank you for your recent stay and survey about our hotel! We look forward to welcoming you back in the future!

10/10 Excellent

Bernard

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Trey Simmons on Mar 19, 2024
Thank you for your recent stay and survey about our hotel! We look forward to welcoming you back in the future!

10/10 Excellent

debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great. The hotel is around a lot of things. Parking was free. No problem to check in or out. Will be coming again.
Stayed 1 night in Mar 2024
Response from Trey Simmons on Mar 18, 2024
Thank you for your recent stay and survey about our hotel! We look forward to welcoming you back in the future!

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness
Disappointed to find our bedding and towels stained with blood.
Stayed 1 night in Mar 2024
Response from Preston on Mar 17, 2024
I would like to apologize for the issues you experienced during your stay with us. I will be sharing your feedback with our management team so they can look into your concerns,I understand there are many choices when traveling and we sincerely appreciate you choosing to stay with us. I hope the next time your travels take you to Charlotte you will give us another opportunity to earn your trust and I believe you will see a huge difference in our hotel. If there is ever anything I can do to assist in the future, please do not hesitate to contact me and I would be more than happy to assist in any way possible.

10/10 Excellent

Ana, Lawrence

Traveled with group
Liked: Cleanliness, staff & service, amenities
The premises were beautiful, the staff friendly and helpful. The amenities were great with the onsite restaurant, and a rooftop premier lounge.
Stayed 2 nights in Mar 2024
Response from Trey Simmons on Mar 17, 2024
Thank you for your recent stay and survey about our hotel! We look forward to welcoming you back!

10/10 Excellent

Roxanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 1 night in Mar 2024
Response from Preston on Mar 9, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Muhammad Ali

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 experience always here.
Stayed 1 night in Feb 2024
Response from Preston on Mar 1, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

8/10 Good

Mike

Stayed 2 nights in Feb 2024
Response from Preston on Mar 20, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me

10/10 Excellent

John, Pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Preston on Feb 26, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Feb 2024
Response from Trey Simmons on Feb 25, 2024
Thank you for your recent stay and survey about our hotel. I am glad to see you enjoyed your stay and we look forward to welcoming you back again!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Trey Simmons on Feb 14, 2024
Thank you for your recent stay and survey about our hotel! We are happy you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Danny

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic will recommend and will be returning soon.
Stayed 1 night in Feb 2024
Response from Trey Simmons on Feb 12, 2024
Thank you for your recent stay and survey about our property! We are glad you enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Latasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff… took top tier 5 stars
Stayed 2 nights in Jan 2024
Response from Trey Simmons on Feb 5, 2024
Thank you so much for your recent stay and survey about our hotel! I am glad to see you enjoyed your stay; we look forward to welcoming you back in the future!

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I had to park offsite due to vehicle size restriction
Stayed 1 night in Feb 2024
Response from Alexa on Feb 4, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Melissa

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I loved it!
Stayed 1 night in Jan 2024
Response from Trey Simmons on Feb 1, 2024
Thank you for your recent stay and survey about our hotel! I am happy you enjoyed your stay and we look forward to welcoming you back again.

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From booking to arriving and during our stay…everything was seemless and the staff was amazing. Let’s start with my request prior to our arrival for my boyfriend’s celebration. They were able to accommodate our stay then vallet greeted us with a warm welcome (which helped reassure my bf his truck was in good hands). The front desk provided us with all the info we needed and we had one minor issue with the heat. When I tell you the engineer was at our door in 3 secs to fix it! Love the sense of urgency! Well let me wrap this up. Highly recommend this hotel and there’s PLENTY of restaurants in the surrounding area. You’ll see us again ❤️
Stayed 1 night in Jan 2024
Response from Alexa on Jan 29, 2024
am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend it for a Good nights-stay in Charlotte to almost anyone. Enjoyed my stay.
Stayed 1 night in Jan 2024
Response from Alexa on Jan 29, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the shower and size of the room
Stayed 2 nights in Jan 2024
Response from Alexa on Jan 26, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Dec 2023
Response from Alexa on Jan 25, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Kiesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was walkable for breakfast/lunch/dinner. In addition, there is full service restaurant on the premises if you chose to not walk. Could walk to the Spectrum which was a plus. However, if you chose to explore, there is a train stop directly across the street. Overall, great experience and I would patronize again.
Stayed 3 nights in Jan 2024
Response from Trey Simmons on Jan 24, 2024
Thank you for your recent stay and survey about our hotel! We are glad to see you enjoyed your stay and time and look forward to welcoming you back in the future!

10/10 Excellent

lucius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Preston on Jan 22, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Jackson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and super nice
Stayed 2 nights in Jan 2024
Response from Preston on Jan 22, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Jairo Alexie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Preston on Jan 22, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hilton is very close to NASCAR Hall of Fame and was a very nice property. Only problem was getting to the different levels of the parking garage. Beside that we would stay again.
Stayed 1 night in Jan 2024
Response from Preston on Jan 22, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

6/10 Okay

Morag, Bainbridge island

Stayed 2 nights in Jan 2024
Response from Preston on Jan 22, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Samantha

Stayed 2 nights in Jan 2024
Response from Preston on Jan 18, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

2/10 Terrible

Vickie

Liked: Amenities, property conditions & facilities
Check in staff very rude and not helpful
Stayed 1 night in Jan 2024
Response from Preston on Jan 14, 2024
It looks from your low scores that we did not meet your expectations for your stay. If there was anything we could have done better please let us know as we would appreciate the additional feedback. I understand there are many choices when traveling and we sincerely appreciate you choosing to stay with us. I hope the next time your travels take you to Charlotte you will give us another opportunity to earn your trust and I believe you will see a huge difference in our hotel. If there is ever anything I can do to assist in the future, please do not hesitate to contact me and I would be more than happy to assist in any way possible

10/10 Excellent

Soo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024
Response from Preston on Jan 11, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Bridgett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel rooms without carpet
Clean and comfy rooms. I love that the rooms did NOT have carpet.
Stayed 1 night in Jan 2024
Response from Trey Simmons on Feb 1, 2024
Thank you for your recent stay and survey about our hotel! I am happy you enjoyed your stay and we look forward to welcoming you back again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Preston on Jan 11, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and not much noise
Stayed 2 nights in Jan 2024
Response from Preston on Jan 11, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Marianne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Preston on Jan 11, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

8/10 Good

Elvira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We
Stayed 3 nights in Dec 2023
Response from Preston on Jan 11, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Geraldine

Stayed 3 nights in Dec 2023
Response from Preston on Jan 11, 2024
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 Excellent

Lauralee

Stayed 1 night in Dec 2023
Response from Preston on Jan 7, 2024
I understand there are many choices when traveling and we sincerely appreciate you choosing to stay with us. I hope the next time your travels take you to Charlotte you will give us another opportunity and I believe you will see a huge difference in our hotel. If there is ever anything I can do to assist in the future, please do not hesitate to contact me and I would be more than happy to assist in any way possible.