Ratings based on 729 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from S.

Great hotel!

Posted Jun 13, 2015
Excellent choice hotel! Great price, friendly staff, beautiful rooms, and tons of shopping and dining literally out the back door of the lobby. Only cons were no exhaust fan in the bathroom of my room and a view of the AC units.
Comment from Hotel Management
Jul 28, 2015 by Marieta, Hotel Management
Dear Valued Guest, Thank you for your positive feedback from your recent stay and enjoyed the many shops and restaurants within walking distance. We were glad to hear that we met and exceeded your expectations. It is our goal that every guest have the Ultimate Stay Experience and you always have an option to have a "Lakeside View" or "City-side view" as well. We look forward to you continuing to choose the Hilton Charlotte University Place as your "must stay" location. Very truly yours, David Schaum | Genral Manager Marieta Bryan | Guest Loyalty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington

Only had a problem at checkin

Posted Jun 9, 2015
Love the location And Shopping and food selections Convient to university
Comment from Hotel Management
Jul 28, 2015 by Marieta, Hotel Management
Dear Valued Guest, Thank you for your positive feedback from your recent stay. We were glad to hear that you enjoyed the many shops and restaurants within walking distance and that we are conveniently located close to the university. We were glad to hear that we met and exceeded your expectations. It is our goal that every guest have the Ultimate Stay Experience. We look forward to you continuing to choose the Hilton Charlotte University Place as your "must stay" location. Very truly yours, David Schaum | Genral Manager Marieta Bryan | Guest Loyalty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from roanoke virginia

Very impressive

Posted Jun 8, 2015
The hotel was very nice and clean. The staff went above and beyond with customer service. The room was nice and very clean. The pool was the best part. Highly reccomended.
Comment from Hotel Management
Jul 28, 2015 by Marieta, Hotel Management
Dear Valued Guest, Thank you for your positive feedback from your recent stay. We were glad you enjoyed the pool and cabana. We were delighted to hear that our staff met and exceeded your expectations and that your room was very clean. Hats off to our Housekeeping Staff! It is our goal that every guest have the Ultimate Stay Experience. We look forward to you continuing to choose the Hilton Charlotte University Place as your "must stay" location. Very truly yours, David Schaum | Genral Manager Marieta Bryan | Guest Loyalty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Classy hotel for the weekend

Posted Jun 7, 2015
Pros: The lake, pool, mattresses
Cons: Nothing
Location: Excellent location
We booked this nice hotel for the weekend , we had our little 22 months with us! The staff was friendly and professional, service cleaning very well done. It is a pretty quiet hotel yet a lot of styleish people I 've seen around! We had an event to follow in Morganton, we chose Charlotte for my best friend lives here. We made the perfect choice for the money we paid!! I would recommended to everyone!
Comment from Hotel Management
Jul 28, 2015 by Marieta, Hotel Management
Dear Valued Guest, Thank you for your positive feedback from your recent stay. We were glad to hear that we met and exceeded your expectations. It is our goal that every guest have the Ultimate Stay Experience. We look forward to you continuing to choose the Hilton Charlotte University Place as your "must stay" location. Very truly yours, David Schaum | Genral Manager Marieta Bryan | Guest Loyalty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

GREAT! WILL HIGH RECOMMEND.

Posted Jun 6, 2015
Cons: EXPEDIA NEED TO LEAVE TO ROOM TO UPGRADE AFTER BOOKING.
Location: IT WAS RIGHT WHERE I WANT IT TO BE. ACROSS THE STREET FROM TGI FRIDAY.
THE HOTEL WAS CLEAN, SECURE AND THE STAFF WERE VERY COURTEOUS. ONLY PROBLEM I COULDN'T UPGRADE.
3 out of 5
by A verified traveler from Jacksonville

Room with a Lake view

Posted Jun 1, 2015
Pros: A gym that was ok, and access to internet.
Cons: The entry into rooms and hotel need to be updated and security should be at all access doors to keep patrons safe.
Location: It is on the boardwalk, shops, bars and restaurants.
I reserved and paid for a delux room with a lake view. The young lady at the front says no, we dont have delux rooms available and puts us in a standard, very disaapointing. The keys kept not working, took us 10 minutes just to get into our room. The shower had a few pubic hairs stuck to the wall and the chair smelled off like someone went swimming and then laid in the chair when then smelled like chlorine sour? I was disappointed in the room. We walked around the boardwalk, shopped, ate and drank. Came back around 2 am and ran into locked doors that didn't want to accept our key cards and no security to be found or call button for help. Again I was very dissappointed in this hotel.
Comment from Hotel Management
Jul 28, 2015 by Marieta, Hotel Management
Dear Valued Guest, We were sorry to hear that we did not "wow" you in your check in process and guest room experience with our hotel being sold out. I do apologize that we did not have an upgrade available that was lakeview. We thank you for your candid feedback, as this give us a clear picture of the areas in which we fell short. We will use your comments as training tools for our staff to ensure they are used to improve customer satisfaction. Very truly yours, David Schaum | General Manager Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to race track

Posted Jun 1, 2015
It was great overall, I feel like you get what you pay for here. A little pricey but everything was very nice
Comment from Hotel Management
Jul 28, 2015 by Marieta, Hotel Management
Dear Valued Guest, Thank you for your positive feedback from your recent stay. We were glad to hear that our hotel is conveniently located to the NASCAR racetrack. It is our goal that every guest have the Ultimate Stay Experience. We look forward to you continuing to choose the Hilton Charlotte University Place as your "must stay" location. Very truly yours, David Schaum | Genral Manager Marieta Bryan | Guest Loyalty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

Posted May 28, 2015
Pros: The people and the accomodations. I loved all the animals swimming in the pond . The swans were beautiful, all the ducks, geese and turtles.
Cons: Nothing
Location: Location was great, the boardwalk nearby and all the restaurants.
We came in to town for the Nascar race. This hotel was amazing and the staff was so accommodating. I would recommend this to anyone who wanted a beautiful, clean, wonderful place to stay. The food was excellent and the staff was always there to help in any way they could.
5 out of 5
Recommended
for Everyone
by A verified traveler from VA

AWESOME HOTEL

Posted May 22, 2015
Pros: THE CLEANLINESS AND THE STAFF.
Cons: A COMPLIMENTARY CONTINENTAL BREAKFAST OR BREAKFAST BUFFET WOULD IMPROVED THE OVERALL EXPERIENCE.
Location: THE LOCATION WAS CLOSE TO RESTAURANTS AND THE CHARLOTTE MOTOR SPEEDWAY WHICH MADE IT WORTH THE PRICE.
I HAD A GREAT EXPERIENCE AND FELT AT HOME. THE STAFF WAS POLITE, THE FRONT DESK NOTICED THAT I HAD STAYED THEIR PREVIOUSLY SO THEY UPGRADED ME FROM THE FOURTH FLOOR TO THE EIGHTH FLOOR.
3 out of 5
Recommended
for Everyone
by A verified traveler from atlanta ga

Leaky tub, somewhat dingy tile and running toliet.

Posted May 11, 2015
I think it's time for an upgrade for the facilities. The water ran (not a trickle) the entire time we were there and then the toliet bowl would fill up periodically. Sounds were loud enough to wake you or keep you awake.