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Reviews of Hilton Charlotte University Place

3.5 out of 5
Hilton Charlotte University Place
8629 J M Keynes Dr, Charlotte, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 540 out of 1004 reviews" "
Rating 8 - Good. 227 out of 1004 reviews" "
Rating 6 - Okay. 110 out of 1004 reviews" "
Rating 4 - Poor. 77 out of 1004 reviews" "
Rating 2 - Terrible. 50 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Adrian

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice facility
Stayed 1 night in Apr 2024
Response from Hilton Charlotte Team on Apr 24, 2024
Thank you for taking the time to provide valuable feedback about your most recent stay with us. We are happy to hear you enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excellent

Jaymee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & lovely staff
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on Apr 24, 2024
Thank you for staying with us! We are happy to hear you were able to experience are friendly hotel service and wonderful accommodations. Please come back and visit soon.

4/10 Poor

Esther Mercelle

Traveled with partner
Disliked: Cleanliness, staff & service
The staff was very rude and had an attitude. The bathroom in our room was subparly clean but the beds were clean. Overall the rude staff and not clean bathroom made me give it the rating that I did. Overall the area is nice!
Stayed 2 nights in Apr 2024
Response from Nickole on Apr 22, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent interaction with our service. Your input is invaluable to us, and we appreciate your honesty. Rest assured that we take your comments seriously, and we have already shared your review with our team. We are committed to continuous improvement, and your feedback will help us identify areas where we can enhance our services.We genuinely hope that you will consider giving us another opportunity to serve you. Please feel free to reach out if you have any further concerns or if there’s anything else we can assist you with. Thank you for choosing us, and we look forward to serving you better in the future.

6/10 Okay

Fushia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our suite conditions were not great! No hot water on second day in Shower. Faucet hot water handle fell off. Toilet seat base kept moving out of place.
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on Apr 22, 2024
Thank you for providing feedback about your most recent stay with us. Please accept our sincere apologies for the challenges your experienced with your guest room. I have shared your concerns with the Leadership Team to ensure your concerns are addressed. We hope to have the opportunity to serve you again.

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a familiar area close to family.
Stayed 1 night in Apr 2024
Response from Nickole on Apr 21, 2024
Thank you for your feedback. We look forward to your return.

6/10 Okay

Alchino

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Only one trash can in the entire room, which is in the bathroom and it’s only big enough for a two packs of notebook paper.I had empty food boxes and had to place them on the floor in the room because the trash can in the bathroom is very narrow and small
Stayed 1 night in Apr 2024
Response from Nickole on Apr 21, 2024
Thank you for your feedback. We apologize for the inconvenience caused.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, and the boardwalk is lovely. A few nice areas in the hotel but the current renovations happening are needed. Room was comfortable, bathroom was a pain. But other a good hotel.
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on Apr 19, 2024
That you for staying with us. We hope to welcome you back when the renovations are completed.

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness
Great location. Convenient to UNCC, uptown and interstate. Our room was in need of a deep clean as there were stains on the curtains, walls and doors. The bathroom was extremely small. We expected more and were disappointed with our room.
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on Apr 19, 2024
Thank you for taking the time to provide valuable feedback about your most recent stay with us. Please accept our sincere apologies for the challenges you experienced during your stay. I have shared your concerns with our Leadership Team and hope to have the opportunity to serve you again.

4/10 Poor

Cieltia

Business traveler
Liked: Amenities
Disliked: Staff & service
I arrived there for check in at 1:00, which I know was earlier than the advertised check in time of 4:00pm However, I didn't receive a room until 6:00pm. Others who arrived after I did, yet before 4:00, received their rooms. Yet, I waited.
Stayed 3 nights in Mar 2024
Response from Hilton Charlotte Team on Apr 17, 2024
Please accept our sincere apologies for the challenges you experienced with your hotel check-in. Your concerns have been shared with the Leadership Team and we hope to have the opportunity to serve you again.

8/10 Good

Rita, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Update property
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on Apr 16, 2024
Thank you for taking the time to provide valuable feedback about your most recent stay with us. The property just recently completed a refresh in the public areas and currently is undergoing a refresh in the guestrooms. We look forward to welcoming you back in the near future so that you make experience the finished product once completed. Have a wonderful day!

2/10 Terrible

Hero

Stayed 1 night in Apr 2024
Response from Nickole on Apr 21, 2024
Thank you for your feedback. We are sorry to know that we did not meet your expectations. We hope that you would give us another chance to serve you again.

8/10 Good

Mary

Traveled with group
Disliked: Cleanliness, staff & service
The property is at a prime location where you can walk for convenience. I was charged for a buffet that I was told was no cost.
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on Apr 16, 2024
Thank you for taking the time to provide feedback about your most recent stay. If you could kindly reach out to a member of our Front Office Management Team we will be happy to review your charge with you. Thank you again for staying and we look forward to welcoming you back soon.

10/10 Excellent

Lashana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on Apr 15, 2024
We are happy to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Chantell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on Apr 15, 2024
Thank you for making us your hotel of choice. We look forward to welcoming you back soon.

10/10 Excellent

Watson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for business or leisure.
Stayed 2 nights in Apr 2024
Response from Nickole on Apr 19, 2024
Thank you for your feedback. We are happy to know that you enjoyed your stay.

10/10 Excellent

Dremme

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rest rooms are definitely to snall for room.... but overall a great stay
Stayed 2 nights in Apr 2024
Response from Wendy on Apr 14, 2024
Thank you for your kind words. We look forward to having you again as our guest.

10/10 Excellent

Donna

The boardwalk behind the property was amazing
Stayed 3 nights in Apr 2024
Response from Hilton Charlotte Team on Apr 15, 2024
We are happy to hear you enjoyed the hotel and had a chance to visit the boardwalk. Come visit again soon.

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in.
Stayed 1 night in Apr 2024
Response from Wendy on Apr 15, 2024
Thank you for your kind words. We look forward to seeing you the next time you are in town.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hilton Charlotte Team on Apr 15, 2024
Thank you for staying with us.

10/10 Excellent

Tammy

Stayed 2 nights in Apr 2024
Response from Nickole on Apr 12, 2024
Thank you for staying with us. We look forward to your return.

8/10 Good

Shanay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Charlotte Team on Apr 11, 2024
Thank you for staying with us. We hope to welcome you back soon.

8/10 Good

Pamela

Liked: Cleanliness, staff & service
I love the location. You are within walking distance of restaurants, the boardwalk, and shopping, which is so convenient.
Stayed 4 nights in Apr 2024
Response from Nickole on Apr 10, 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Friendly staff!
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on Apr 8, 2024
Thank you for staying with us! We are happy to hear that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Cami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nickole on Apr 9, 2024
Thank you for staying with us. We hope to have you again soon.

6/10 Okay

Justin

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Nickole on Apr 8, 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Sheldon E Gilliam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Apr 2024
Response from Bobbi on Apr 8, 2024
We are so grateful for the positive review, and we are pleased that you had an excellent stay with us! We look forward to having you stay with us again in the future!

10/10 Excellent

tracy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and comfortable
Stayed 2 nights in Apr 2024
Response from Nickole on Apr 7, 2024
Thank you for your feedback. We are happy to know that you've enjoyed your stay with us. We look forward to your return.

4/10 Poor

Taylor

Disliked: Cleanliness
Rooms need some updating. Mold. When we first arrived the water cut off to the entire hotel. Then Brown water started coming out of the sink.
Stayed 2 nights in Mar 2024
Response from Bobbi on Apr 8, 2024
Thank you for taking the time to give us some constructive feedback. We are currently renovating our rooms little by little in hopes of improving the property for our valued guests such as yourself. While we try to keep our guests informed of what is going on in the hotel, we do apologize if you did not get this information from us at the time of check-in. We always value any feedback we are given, and we make sure to apply such feedback towards making improvements for our guests.

8/10 Good

Pamela

Stayed 1 night in Mar 2024
Response from Bobbi on Apr 8, 2024
Thank you so much for the positive feedback! We are so glad that you enjoyed your stay, and hope you come back again soon!

8/10 Good

Janine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with excellent views. I wish the boardwalk was lively.
Stayed 2 nights in Apr 2024
Response from Nickole on Apr 6, 2024
Thank you for your feedback. We hope to have you stay with us again.

8/10 Good

Johnta

Stayed 4 nights in Mar 2024
Response from Hilton Charlotte Team on Apr 24, 2024
Thank you for staying with us! We hope you come back again soon!

8/10 Good

yolanda

Stayed 1 night in Apr 2024
Response from Nickole on Apr 23, 2024
Thank you for your feedback! We look forward to you staying with us again.

8/10 Good

Caneshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bobbi on Apr 3, 2024
Thank you so much for the positive review! We are pleased that your experience with us was good, and we hope you stay at our property again the next time you are in town!

2/10 Terrible

Katrina

Traveled with partner
Liked: Staff & service
Nothing was unique however the staff was very pleasant and accommodating.
Stayed 4 nights in Mar 2024
Response from Nickole on Apr 1, 2024
Thank you for your feedback. We are sorry to hear that we did not meet your expectations. We hope that you would give us another chance to redeem ourselves.

8/10 Good

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Love the view of the lake And the ability to walk Around the lake near the hotel
Stayed 3 nights in Mar 2024
Response from Hilton Charlotte Team on Apr 1, 2024
Thank you for taking the time to provide valuable feedback about your most recent stay with us. We are glad you got to enjoy some of the areas surrounding the hotel and look forward to welcoming you back soon.

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No complimentary coffee and breakfast was over $28 with taxes for ONE person.
Stayed 3 nights in Mar 2024
Response from Hilton Charlotte Team on Apr 1, 2024
Thank you for taking time to provide valuable feedback about your most recent stay with us. We hope you will give us another opportunity to serve you again.

10/10 Excellent

Brengayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Hilton Charlotte Team on Apr 1, 2024
Thank you for staying with us. Will look forward to welcoming you back soon.

6/10 Okay

Ana

Traveled with family
Liked: Staff & service
Smell like smoked allot. Room hall way
Stayed 2 nights in Mar 2024
Response from Hilton Charlotte Team on Apr 1, 2024
Thank you for taking the time to provide valuable feedback about your most recent stay with us. Please accept our apologies for the challenges you experience during your stay. Your feedback has been shared with the Team to ensure your concerns are addressed. We hope to have the opportunity to serve you again.

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hilton Charlotte Team on Apr 1, 2024
Thank you for staying. Happy to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Allen, New York

Traveled with family
My wife and I are extremely satisfied with Elelina, a very beautiful girl with beautiful heart as one of the Conceige in the front desk, not only she was very very professional , but very very truthfully help guests like us,and including taking care of one guest in front of us in line, who also expressed warmly-thankful to her. We believe and wish her the best in Hilton and a wonderful career in the hospitality industry.
Stayed 1 night in Mar 2024
Response from Nickole on Mar 31, 2024
Thank you for staying with us. I will share your kind comments with Alaina. We are happy to hear that you enjoyed your experience at our hotel. We hope to serve you again.

2/10 Terrible

Malissa

Business traveler
Disliked: Property conditions & facilities
Moved room 3 times due to construction going on in the hotel and being unable to work from the room due to all the drilling and banging. I changed my meeting schedule around the hours that front desk said it would take place ( only advised when we flew here and checked in that it would be 12-2. It went till 6pm and started this morning at 9am. If hotels are under construction customers should be told BEFORE arriving.. I got text messages from Hilton as soon as I booked but nothing about construction . I have spent all day working from Starbucks which is quieter than in the room or the executive lounge. Really disappointing from Hilton and also Expedia but my schedule was too full to take the day to change hotels.
Response from Nickole on Mar 30, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you did not enjoy your stay. Our team is reviewing your comments to ensure they are used to improve our guest's experience. We hope that you give us another opportunity to serve you again.

2/10 Terrible

Daniel

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Assigned room 426 was the room that was actually the furthest from the elevator even though I requested for it not to be! Also some was doing maintenance on a room below me as I had to endure a loud drill and hammering both nights. When I asked the desk clerk about it the first night he got an attitude
Stayed 2 nights in Mar 2024
Response from Nickole on Mar 29, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you did not enjoy your stay. Our team is reviewing your comments to ensure they are used to improve our guest's experience. We hope that you give us another opportunity to serve you again.

6/10 Okay

Michelle

Traveled with family
We were unable to check in until 5:30 because the room was not clean. After being on the road for 23 hours, that was the last thing I wanted to hear. I was also disappointed with the noise level in the hallway/ rooms on our hall. I had to call security twice to have them quiet people down. (I have stayed here a few times and this was never an issue.)
Stayed 4 nights in Mar 2024
Response from Nickole on Mar 29, 2024
Thank you for your feedback. We deeply apologize that your stay did not meet your expectations. We hope that we can redeem ourselves the next time around.

10/10 Excellent

fortasia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in and out was great , no hassle ! The room was nice and clean with a nice view of the boardwalk!
Stayed 1 night in Mar 2024
Response from Nickole on Mar 24, 2024
Thank you for staying with us! We are happy to know that you enjoyed your stay. We hope to see you again.

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Enjoy the easy access to restaurants and shopping, the pond,
Stayed 2 nights in Mar 2024
Response from Nickole on Mar 24, 2024
Thank you for your feedback. We look forward to serving you again.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bobbi on Mar 24, 2024
Thank you for the great review! We appreciate and value your feedback and hope you will come back again!

4/10 Poor

Joshua

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It's very subpar for a Hilton. Our first room had a trail of ants parading around the bathroom. The hotel is very dated. They certainly did a good job photoshopping the pictures online. The shower accessories were empty. Breakfast was average. The staff was nice. Did what they could to make things right, but it's not really worth the price. You tend to expect more from a Hilton hotel.
Stayed 2 nights in Mar 2024
Response from Hilton Charlotte Team on Mar 18, 2024
Please accept our sincere apologies for the challenges you experienced during your stay with us. We hope you will give us another opportunity to serve you again.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Charlotte Team on Mar 18, 2024
We are happy to hear you enjoyed your stay with us! Please come back and visit us again soon. Safe travels.

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hilton Charlotte Team on Mar 18, 2024
Thank you for staying with us. We are happy to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly & helpful especially Alani!!
Stayed 2 nights in Mar 2024
Response from Nickole on Mar 12, 2024
Thank you for your feedback! We do our best to give our guests the best hotel experience. We hope to see you again soon.