Terrace/patio

Reviews of Hilton Garden Inn Charlotte Pineville

3 out of 5
Hilton Garden Inn Charlotte Pineville
425 Town Centre Blvd, Pineville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 866 reviews" "
Rating 8 - Good. 225 out of 866 reviews" "
Rating 6 - Okay. 84 out of 866 reviews" "
Rating 4 - Poor. 46 out of 866 reviews" "
Rating 2 - Terrible. 27 out of 866 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathreda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great for my stay here! I will be back!!
Stayed 1 night in Mar 2024
Response from Rai on Mar 18, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Michele

Traveled with family
It sounded like the door was open you could hear everything ppl said down the hall. The shower made awful noises
Stayed 2 nights in Feb 2024
Response from Rai on Mar 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Martin, Lewes

Liked: Cleanliness, staff & service, property conditions & facilities
Usual good quality as expected for this level hotel
Stayed 1 night in Jan 2024
Response from Rai on Mar 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

J., Danville

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Rai on Mar 3, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Haunady, Suwanee

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Rai on Jan 19, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel and very nice staff
Very friendly staff. I reached late in night and chef was about to close their kitchen, lady at the front desk still made an effort to get talk to chef to get me something to eat.
Stayed 1 night in Oct 2023
Response from Rai on Jan 19, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Christopher

The space in the room was humongous.
Stayed 1 night in Dec 2023
Response from Rai on Jan 19, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Thasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Rai on Jan 19, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My check in an subsequent days were great. The only minor thing that struck me was the younger staff member on my checkout. She was very disengaging and not engaging like the rest of the staff. That is one of the things that makes the experience. The engaging of staff. I make my recommendation based on my travel experiences.
Stayed 2 nights in Nov 2023
Response from Rai on Jan 19, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As slways a wonderful stay with helpful staff great breakfast and really nice and clean
Stayed 4 nights in Nov 2023
Response from Rai on Dec 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time with the staff. Treated me like family honestly
Stayed 1 night in Nov 2023
Response from Rai on Dec 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

10/10 Excellent

MICHAEL

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Not sure why there is a charge for pets when it doesn’t look you are using the fee to clean messes in carpet !
Stayed 1 night in Nov 2023
Response from Rai on Dec 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day..

6/10 Okay

Roy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, extra charges spoil the experience.
The hotel was fine. The only negative was the extra charges. I realize that I’m an unsophisticated traveler but it still bothers me to be charged $15 extra for parking and $7.50 each for “continental breakfast” which is assumed to be free in the lower class hotels where we usually stay. It is absolutely true that I should have read the fine print better before booking. So should you.
Stayed 1 night in Nov 2023
Response from Rai on Dec 3, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We do not charge extra for parking, but we do charge for breakfast. Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

4/10 Poor

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately dirty, very dated and interaction with staff were very poor in professional manner
Stayed 2 nights in Nov 2023
Response from Rai on Dec 3, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

6/10 Okay

Stephen

Stayed 1 night in Nov 2023
Response from Rai on Dec 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

6/10 Okay

Mark

Stayed 3 nights in Oct 2023
Response from Rai on Dec 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The employees were exceptionally nice. The food was great. The floors were very quiet. Overall great stay and I will go there again. Thanks everyone!!
Stayed 1 night in Oct 2023
Response from Rai on Dec 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

8/10 Good

Kinston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Oct 2023
Response from Rai on Dec 2, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very nice.
Stayed 1 night in Oct 2023
Response from Rai on Dec 2, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

8/10 Good

Janay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rai on Dec 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

8/10 Good

Frank

Stayed 2 nights in Oct 2023
Response from Rai on Dec 2, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

10/10 Excellent

Shakeya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing during my stay
Stayed 1 night in Oct 2023
Response from JJ on Oct 24, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

6/10 Okay

Randall

There was a dog barking and I called the front desk. They handled it promptly
Stayed 1 night in Oct 2023
Response from Rai on Dec 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

8/10 Good

Roy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet in room was stained and not vacuumed. Floor in bathroom had not been swept. Carpet in hallway was stained. Chairs outside were very dirty.
Stayed 1 night in Oct 2023
Response from Management on Oct 24, 2023
Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.

8/10 Good

tom

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from JJ on Oct 24, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JJ on Oct 24, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

10/10 Excellent

michael

Stayed 3 nights in Oct 2023
Response from Rai on Dec 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Have a great day.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Race weekend getaway
After a long race day, it was nice to relax in a clean and comfortable room.
Stayed 1 night in Oct 2023
Response from JJ on Oct 24, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023
Response from JJ on Oct 24, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

4/10 Poor

Dana

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Very, unsatisfactory stay
Our room bathroom sink did not drain properly held water for a long time. Also, we had to sleep in very damp linens because the AC was blowing nothing but water into the air. Our clothes were damp the room smelt like damp musky and when I notified the front desk clerk about it, he did nothing to offer any kind of accommodations or anything to help the situation did not even acknowledge the situation at all
Stayed 2 nights in Sep 2023
Response from Management on Oct 17, 2023
Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.

10/10 Excellent

Celestino

Stayed 3 nights in Sep 2023
Response from JJ on Oct 24, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an enjoyable stay
Stayed 1 night in Sep 2023
Response from JJ on Oct 24, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JJ on Oct 24, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

4/10 Poor

Erica

Business traveler
Disliked: Cleanliness
The room smelled like pee and my feet were so sticky from the carpet
Stayed 1 night in Sep 2023
Response from JJ on Oct 24, 2023
Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not as clean as I would have expected
Stayed 1 night in Sep 2023
Response from JJ on Sep 11, 2023
Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.

10/10 Excellent

Myleaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel. Every time I come into the area this is always my first and only choice.
Stayed 2 nights in Sep 2023
Response from Izzy on Sep 4, 2023
Thank you so much for your positive review. We are so happy to hear that you love our hotel so much. We happy to see you any time.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Izzy on Sep 4, 2023
Thank so much for taking a few minutes to leave us a review. We are very happy you had a good experience at out hotel. We are happy to see you anytime.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jean on Aug 28, 2023
Thank you for taking the time to provide your feedback and letting us know how you rate us. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience so that we can be honestly rated a 10. Havea great day.

8/10 Good

Lydia, Folly Beach

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here anytime I need a place in this area. Always accommodating. This time the room was a little worn but very clean and functional.
Stayed 1 night in Aug 2023
Response from JJ on Aug 26, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

10/10 Excellent

Clara

It was great
Stayed 1 night in Aug 2023
Response from JJ on Aug 26, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

10/10 Excellent

Zakary

Liked: Amenities
JJ Leonidas checked me in at the front desk and he was great. Very personable and quick service that was spot on accurate. Highly commend JJ for his work.
Stayed 1 night in Aug 2023
Response from JJ on Sep 11, 2023
Thank you

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from JJ on Aug 17, 2023
Thanks for taking the time to leave a rating. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Recommend
Amazingly friendly staff, good location, clean, and comfortable. Pet friendly. Will stay at this location again when traveling for business.
Stayed 2 nights in Aug 2023
Response from JJ on Aug 8, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

6/10 Okay

Verified traveler

Liked: Room comfort
Stayed 1 night in Aug 2023
Response from Management on Aug 8, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and help our staff make your next stay warm & welcomed. We appreciate all feedback and thank you personally.

10/10 Excellent

David

Stayed 3 nights in Jul 2023
Response from JJ on Aug 26, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, very clean and safe. The safe is very helpful and friendly! 10/10 recommend
Stayed 1 night in Jul 2023
Response from JJ on Jul 30, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was good. The room was what we needed it to be for the evening. Pretty clean. I did smell cigarette smoke when I got off the elevator, but I did not smell it in the room.
Stayed 1 night in Jul 2023
Response from JJ on Jul 30, 2023
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.

2/10 Terrible

Edward

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Check for parties
Make sure to check if there are in late night parties scheduled before you book. We were staying directly above the conference room and had chairs/bed literally vibrating from the loud music until 10:00. We were traveling with an infant who could not sleep. The office was less than helpful other than telling us we could switch hotels. Unfortunately we were in Pineville to move my mother to hospice care. I emailed the manager DAYS ago and haven’t heard anything back.
Stayed 2 nights in Jul 2023
Response from JJ on Jul 30, 2023
Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.

6/10 Okay

Julie

Stayed 1 night in Jul 2023
Response from Management on Jul 30, 2023
Thanks for staying with us

10/10 Excellent

Tashonda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on Jul 30, 2023
Thanks for staying with us.